Anti-fraud education

eskbanker

brianposter said:

The reason I have asked is that I have a relative who was scammed, "provided with anti-fraud education", and promptly scammed again.

It sounds as if, for someone who does not use mobile phone or internet, anti-fraud education will simply be a single letter.

At the risk of asking the obvious question, have you asked the relative exactly what the anti-fraud education consisted of?  Were the scams similar?  Were either or both reimbursed?

brianposter

Although we are having difficulty discovering exactly what happened It is quite obvious that the second occasion was not carelessness.

eskbanker

brianposter said:

Although we are having difficulty discovering exactly what happened It is quite obvious that the second occasion was not carelessness.

Seems that any discussion of the topic will only really be constructive once some meaningful detail is established, but are you coming at this from the perspective of trying to make a case that the bank has some sort of implied responsibility for the occurrence of the second scam (and presumably potentially others in the future)?

brianposter

At the moment I am simply surprised at the lack of follow-up, both from the bank and from the police. 

eskbanker

brianposter said:

At the moment I am simply surprised at the lack of follow-up, both from the bank and from the police. 

But, in the absence of any meaningful detail, what's the basis of your expectation of 'follow-up' by either or both of those, bearing in mind that on average there are over 10,000 fraud cases reported every day?

born_again

brianposter said:

At the moment I am simply surprised at the lack of follow-up, both from the bank and from the police. 

Banks are not there to investigate the who, what, when or how, that is the role of the police, but as we all know they simply do not have the resources to investigate every single crime.

brianposter

Would it be unreasonable to expect that, if you had just lost the bank many thousands of pounds and there was a local branch readily available, you might be invited to a short interview with someone appropriately qualified ?

eskbanker

brianposter said:

Would it be unreasonable to expect that, if you had just lost the bank many thousands of pounds and there was a local branch readily available, you might be invited to a short interview with someone appropriately qualified ?

Some might appreciate it but I don't think it's particularly realistic to expect that sort of proactive personalised service, although if it was cost-effective in terms of a predictable impact on reducing bank liabilities arising from further scams against the same individual, then I'm sure they'd be doing it, rather than, or as well as, their existing processes.  Presumably the second scam was also reimbursed in this case, i.e. costing the bank more money?

Ergates

brianposter said:

Would it be unreasonable to expect that, if you had just lost the bank many thousands of pounds and there was a local branch readily available, you might be invited to a short interview with someone appropriately qualified ?

It would be unreasonable to *expect* the bank to set up such a scheme.

brianposter

I don"t think I would regard it as a scheme - merely simple common sense.