Halfords dispute

Ibrahim5

Halfords really are a complete and utter nightmare. Totally incompetent. Avoid. Always.

SparkyMark123

bazdvd said:

SparkyMark123 said:

bazdvd said:

so you sent the word cancel to the chatbot? did you follow the link and then cancel and explain why you were cancelling?

Yes I did 

and what reason did you give?
I only ask as if you did it all the right way they will have a record of it on their system

Did I need too?

LightFlare

SparkyMark123 said:

bazdvd said:

SparkyMark123 said:

bazdvd said:

so you sent the word cancel to the chatbot? did you follow the link and then cancel and explain why you were cancelling?

Yes I did 

and what reason did you give?
I only ask as if you did it all the right way they will have a record of it on their system

Did I need too?

Possibly - I think the absence of anything confirming the cancellation indicates that your request/instruction wasn’t applied.

Usually, I would expect a text/email confirming the cancellation.

If you don’t have that then unfortunately you cannot evidence that you cancelled 

Mildly_Miffed

Another vote here for "If that's all you received, you didn't cancel the repair booking..."

A C1 with a new MOT should recoup most of that expenditure, though.

MeteredOut

bazdvd said:

SparkyMark123 said:

bazdvd said:

so you sent the word cancel to the chatbot? did you follow the link and then cancel and explain why you were cancelling?

Yes I did 

and what reason did you give?
I only ask as if you did it all the right way they will have a record of it on their system

Note you asked two questions:

"so you sent the word cancel to the chatbot? did you follow the link and then cancel and explain why you were cancelling?"

I think this response was to the first only.

It's clear the cancellation was never done in the eyes of Halfords, so working with Halfords on a resolution is the only way out of this.

m0bov

Why did you leave the car with them over Christmas? Where did you get the money for a new car if you can't afford the repairs?

LightFlare

sheslookinhot said:

m0bov said:

Why did you leave the car with them over Christmas? Where did you get the money for a new car if you can't afford the repairs?

What business is it of yours why the car was left at Halfords or where the OP got the money from ?

well - car failed on 20th Dec but wasnt collected untill after XMas (presumably after 27th since work was scheduled for then and was completed)

Depending on when the OP thought they had cancelled - it seems odd that they just left the car there for a week. Most people would probably have gone and picked it up

Why they left it there and where they got the money from is irrelevant - albeit, the work couldn't have been completed if they hadn't left it there

HampshireH

LightFlare said:

sheslookinhot said:

m0bov said:

Why did you leave the car with them over Christmas? Where did you get the money for a new car if you can't afford the repairs?

What business is it of yours why the car was left at Halfords or where the OP got the money from ?

well - car failed on 20th Dec but wasnt collected untill after XMas (presumably after 27th since work was scheduled for then and was completed)

Depending on when the OP thought they had cancelled - it seems odd that they just left the car there for a week. Most people would probably have gone and picked it up

Why they left it there and where they got the money from is irrelevant - albeit, the work couldn't have been completed if they hadn't left it there

OP already said they were away for Christmas in their original post 

m0bov

sheslookinhot said:

m0bov said:

Why did you leave the car with them over Christmas? Where did you get the money for a new car if you can't afford the repairs?

What business is it of yours why the car was left at Halfords or where the OP got the money from ?

It's my business as this is a public forum where the op posted a question. If you can't handle people asking questions best to run along.

LightFlare

HampshireH said:

LightFlare said:

sheslookinhot said:

m0bov said:

Why did you leave the car with them over Christmas? Where did you get the money for a new car if you can't afford the repairs?

What business is it of yours why the car was left at Halfords or where the OP got the money from ?

well - car failed on 20th Dec but wasnt collected untill after XMas (presumably after 27th since work was scheduled for then and was completed)

Depending on when the OP thought they had cancelled - it seems odd that they just left the car there for a week. Most people would probably have gone and picked it up

Why they left it there and where they got the money from is irrelevant - albeit, the work couldn't have been completed if they hadn't left it there

OP already said they were away for Christmas in their original post 

Indeed - but leaving the car there for a week having decided not to proceed with the work is “odd”. (Depending on exact timelines) and possibly contributed to the situation they find themselves in