Halfords dispute

paul_c123

SparkyMark123 said:

Hi , Halfords again. Your MOT and Tyre appointment appointment has been rescheduled to 2025-12-27 at for reg at the AutoCentre (NG31 6HS). Please CONFIRM here or let us know if you need to CHANGE the date again. Thank you

CANCEL

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

Please visit www.halfords.com any time for a new appointment. To chat to us, please click below https://prodeu45.my.salesforce-sites.com/liveagent

And in its failed not state only scrap. Now it’s had the repairs done they could probably recoup the repairs ( I was going to scrap it anyway)

That looks like an automated system which is expecting either the word CONFIRM or CHANGE. Its possible that once you typed CANCEL and received the following response, it used its "help" system for unexpected replies, to reply with a result based on the word CANCEL. In other words, the text message did NOT cancel the transaction.

If you then went on to cancel online, but didn't evidence it, then its not much use to you. Didn't they send an email confirming the cancellation? Nothing??

I'd say you're on the hook for the money. 

SparkyMark123

leosayer said:

I'm sorry to say that I see nothing in those messages where Halfords confirms the work has been cancelled.

If you don't have a record of it and neither does Halfords then you are in a difficult situation.

Personally I've always found Halfords to be helpful when it comes to faults and complaints but I'm not sure what you can do here.

Apart from this part?

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

the bit where I followed there instructions to the letter?

MeteredOut

SparkyMark123 said:

leosayer said:

I'm sorry to say that I see nothing in those messages where Halfords confirms the work has been cancelled.

If you don't have a record of it and neither does Halfords then you are in a difficult situation.

Personally I've always found Halfords to be helpful when it comes to faults and complaints but I'm not sure what you can do here.

Apart from this part?

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

the bit where I followed there instructions to the letter?

That message does not confirm cancellation. You said in your original post (my bolding):

"having thought about this and upon receiving a confirmation text I decided to cancel and as per text message instructions did so via this method and received a message back informing me this was done."

Can you share the message you received informing you the cancellation was done. With that, I'd say you have a strong case to just be able to walk away.

SparkyMark123

MeteredOut said:

SparkyMark123 said:

leosayer said:

I'm sorry to say that I see nothing in those messages where Halfords confirms the work has been cancelled.

If you don't have a record of it and neither does Halfords then you are in a difficult situation.

Personally I've always found Halfords to be helpful when it comes to faults and complaints but I'm not sure what you can do here.

Apart from this part?

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

the bit where I followed there instructions to the letter?

That message does not confirm cancellation. You said in your original post (my bolding):

"having thought about this and upon receiving a confirmation text I decided to cancel and as per text message instructions did so via this method and received a message back informing me this was done."

Can you share the message you received informing you the cancellation was done. With that, I'd say you have a strong case to just be able to walk away.

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

Please visit www.halfords.com any time for a new appointment. To chat to us, please click below https://prodeu45.my.salesforce-sites.com/liveagent

The why you cancelled for me part is acknowledgement 

MeteredOut

SparkyMark123 said:

MeteredOut said:

SparkyMark123 said:

leosayer said:

I'm sorry to say that I see nothing in those messages where Halfords confirms the work has been cancelled.

If you don't have a record of it and neither does Halfords then you are in a difficult situation.

Personally I've always found Halfords to be helpful when it comes to faults and complaints but I'm not sure what you can do here.

Apart from this part?

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

the bit where I followed there instructions to the letter?

That message does not confirm cancellation. You said in your original post (my bolding):

"having thought about this and upon receiving a confirmation text I decided to cancel and as per text message instructions did so via this method and received a message back informing me this was done."

Can you share the message you received informing you the cancellation was done. With that, I'd say you have a strong case to just be able to walk away.

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

Please visit www.halfords.com any time for a new appointment. To chat to us, please click below https://prodeu45.my.salesforce-sites.com/liveagent

The why you cancelled for me part is acknowledgement 

Maybe there is some context missing here, but, in isolation, that message is not a confirmation of a cancellation - its telling you to cancel online.

SparkyMark123

MeteredOut said:

SparkyMark123 said:

MeteredOut said:

SparkyMark123 said:

leosayer said:

I'm sorry to say that I see nothing in those messages where Halfords confirms the work has been cancelled.

If you don't have a record of it and neither does Halfords then you are in a difficult situation.

Personally I've always found Halfords to be helpful when it comes to faults and complaints but I'm not sure what you can do here.

Apart from this part?

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

the bit where I followed there instructions to the letter?

That message does not confirm cancellation. You said in your original post (my bolding):

"having thought about this and upon receiving a confirmation text I decided to cancel and as per text message instructions did so via this method and received a message back informing me this was done."

Can you share the message you received informing you the cancellation was done. With that, I'd say you have a strong case to just be able to walk away.

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

Please visit www.halfords.com any time for a new appointment. To chat to us, please click below https://prodeu45.my.salesforce-sites.com/liveagent

The why you cancelled for me part is acknowledgement 

Maybe there is some context missing here, but, in isolation, that message is not a confirmation of a cancellation - its telling you to cancel online.

Which as stated I did but again even if I hadn’t that text is suitably vague the fact they used the term cancelled could be enough.

as far as I as the customer believed I received proof of scheduled ( this was a week before the booking bare in mind) that no work was going to take place if that’s not been passed on or rectified then how can I be deemed accountable?

MeteredOut

SparkyMark123 said:

MeteredOut said:

SparkyMark123 said:

MeteredOut said:

SparkyMark123 said:

leosayer said:

I'm sorry to say that I see nothing in those messages where Halfords confirms the work has been cancelled.

If you don't have a record of it and neither does Halfords then you are in a difficult situation.

Personally I've always found Halfords to be helpful when it comes to faults and complaints but I'm not sure what you can do here.

Apart from this part?

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

the bit where I followed there instructions to the letter?

That message does not confirm cancellation. You said in your original post (my bolding):

"having thought about this and upon receiving a confirmation text I decided to cancel and as per text message instructions did so via this method and received a message back informing me this was done."

Can you share the message you received informing you the cancellation was done. With that, I'd say you have a strong case to just be able to walk away.

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

Please visit www.halfords.com any time for a new appointment. To chat to us, please click below https://prodeu45.my.salesforce-sites.com/liveagent

The why you cancelled for me part is acknowledgement 

Maybe there is some context missing here, but, in isolation, that message is not a confirmation of a cancellation - its telling you to cancel online.

Which as stated I did but again even if I hadn’t that text is suitably vague the fact they used the term cancelled could be enough.

as far as I as the customer believed I received proof of scheduled ( this was a week before the booking bare in mind) that no work was going to take place if that’s not been passed on or rectified then how can I be deemed accountable?

I simply cannot see how the details you've provided could lead you to believe your work order had been cancelled, and I think you'll have a hard time convincing anyone else of that.

Best bet, tell Halfords you cannot afford to pay and hope they don't start court proceedings, but I can't see them walking away from £1,700. How much of that was parts versus labour costs?

p00hsticks

MeteredOut said:

SparkyMark123 said:

MeteredOut said:

SparkyMark123 said:

leosayer said:

I'm sorry to say that I see nothing in those messages where Halfords confirms the work has been cancelled.

If you don't have a record of it and neither does Halfords then you are in a difficult situation.

Personally I've always found Halfords to be helpful when it comes to faults and complaints but I'm not sure what you can do here.

Apart from this part?

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

the bit where I followed there instructions to the letter?

That message does not confirm cancellation. You said in your original post (my bolding):

"having thought about this and upon receiving a confirmation text I decided to cancel and as per text message instructions did so via this method and received a message back informing me this was done."

Can you share the message you received informing you the cancellation was done. With that, I'd say you have a strong case to just be able to walk away.

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

Please visit www.halfords.com any time for a new appointment. To chat to us, please click below https://prodeu45.my.salesforce-sites.com/liveagent

The why you cancelled for me part is acknowledgement 

Maybe there is some context missing here, but, in isolation, that message is not a confirmation of a cancellation - its telling you to cancel online.

To me that message only seems to relate to an appointment for a rescheduled MOT and change of tyres - not to any agreed work before hand to to get it through that MOT ?

MeteredOut

p00hsticks said:

MeteredOut said:

SparkyMark123 said:

MeteredOut said:

SparkyMark123 said:

leosayer said:

I'm sorry to say that I see nothing in those messages where Halfords confirms the work has been cancelled.

If you don't have a record of it and neither does Halfords then you are in a difficult situation.

Personally I've always found Halfords to be helpful when it comes to faults and complaints but I'm not sure what you can do here.

Apart from this part?

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

the bit where I followed there instructions to the letter?

That message does not confirm cancellation. You said in your original post (my bolding):

"having thought about this and upon receiving a confirmation text I decided to cancel and as per text message instructions did so via this method and received a message back informing me this was done."

Can you share the message you received informing you the cancellation was done. With that, I'd say you have a strong case to just be able to walk away.

Ok, no trouble, since you booked online please also cancel online, it's quicker and easier. We'd appreciate you telling us why you cancelled. Thank you.

Please visit www.halfords.com any time for a new appointment. To chat to us, please click below https://prodeu45.my.salesforce-sites.com/liveagent

The why you cancelled for me part is acknowledgement 

Maybe there is some context missing here, but, in isolation, that message is not a confirmation of a cancellation - its telling you to cancel online.

To me that message only seems to relate to an appointment for a rescheduled MOT and change of tyres - not to any agreed work before hand to to get it through that MOT ?

Agreed. Either the OP is being disingenuous, or has convinced themselves that they did cancel the work (though I still can't see how based on the messages shared).

It'll be a tricky situation to get out of after verbally approving the work that took place.

Baldytyke88

SparkyMark123 said:

Basically car failed its mot on the 20/12. Needed £1700 worth of repairs panicking as I need these car for work I verbally authorised this over the phone. This was booked in for the 27/12.

having thought about this and upon receiving a confirmation text I decided to cancel and as per text message instructions did so via this method and received a message back informing me this was done.

I assume that what you cancelled was the appointment, not the authorised work?