E7 active period differs from billing period

QrizB

Rosie1001 said:

This sort of happens to me by 9 mins every time it changes as per the half hour pricing 

OP should note that Rosie is on a smart tariff that's billed based on the HH readings, not on register-billed E7.

gorspenyans

Scot_39 said:

Ps just out of interest - does your ihd have a countdown to next tariff rate feature - if so am I right in assuming it will probably be working relative to the tariff and not the alcs now mismatched - i.e. counting down to 0034  // 0734.

Yes, there is a countdown and you're right in assuming it is working relative to the tariff and not the alcs.

Thanks for the heads up on the wording, a valid point.

gorspenyans

I have had a result. Despite there being no communication yet from Octopus.

Up until the night of 5th Jan I was using around £1.17 or 4kWh a night between 00.00 and 00.30, on the night of the 6th it dropped, the same half hour for every night since has been around £0.05p or 0.17kWh. I haven't been up that late so I can't confirm the ALCS has been adjusted but it certainly looks that way. I just need Octopus to contact me now with how they plan to refund the excess charges. Thank You again for all the great advise. Another MSE Forum winner.

GingerBaldy

https://forums.moneysavingexpert.com/discussion/comment/81833554#Comment_81833554

hi, did you ever get your money back? I’ve just switched to Octopus and gave exactly the same problem.

GingerBaldy

https://forums.moneysavingexpert.com/discussion/comment/81833554#Comment_81833554

sorry, another question. Was there anything special about 5th to make it change? Currently in conversation with Octopus…