Octopus Snug and clock issues

Rosie1001

Just checked , no , I have not had those timings you said from 5 pm 


Can you screen shot and post your app pics of it please so I can see it 



Jackie62 said:

Rosie1001 said:

I’ve just checked , I had mine come on around 8 pm be other day , but it doesn’t happen regularly 

Edit , just checked back , it happened on the 4th December as well 

Thank you Rosie, very helpful, our app reflects the same timings as yours for that day. Did you also have a day when the cheap rate lasted from 5pm to 11.30pm? Then went off until midnight? 

Just checked ! 

Parslee

Swipe said:

Can anyone on Snug confirm that the overnight rate is remaining at 9p after the 1st jan cap?

The 9p rate is staying the same but standing charge and peak rate are increased.

Phones4Chris

Nothing definitive seems to have been published yet unlike eg. Cosy

Rosie1001

I got a email regarding my snug , off peak is staying the same 

small increase on peak and standing charge 

I posted a pic on here the other day 

Phones4Chris

Well I phoned today to see what the rates would be and was told the new rates would be published on January 2nd !!
I haven't found any specific rates for any of the variable tariffs on their website apart from Cosy.

Phones4Chris

Having posted the above earlier, I now see that my new rates are available on https://octopus.energy/tariffs/  by putting in my postcode (note - not asking for a quote)
The new rates are also now showing in My Account.
A slight increase in the Day rate and Standing charge. Still 9p "night" rate.

Phones4Chris

I wonder how @Jackie62 is getting on with the timings issue?

Rosie1001

Phones4Chris said:

Well I phoned today to see what the rates would be and was told the new rates would be published on January 2nd !!
I haven't found any specific rates for any of the variable tariffs on their website apart from Cosy.

Strange as I got a email with my new rates on last week ! 

Phones4Chris

Rosie1001 said:

Phones4Chris said:

Well I phoned today to see what the rates would be and was told the new rates would be published on January 2nd !!
I haven't found any specific rates for any of the variable tariffs on their website apart from Cosy.

Strange as I got a email with my new rates on last week ! 

Quite possible the agent was ill-informed !

born_again

Phones4Chris said:

I wonder how @Jackie62 is getting on with the timings issue?

Last seen Dec 18, 2025