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Pip capita report help and advice please

I recieved a 25 page capita report for my pip claim and cant really make head nore tail of it. Is there anyone and anyway i can share the report with to give me more clarity on it? I have not worked since april due to cronic back pain and its worrying times for me financially. Plus i lost my mother on the 27th of november.
Thanks. 
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Comments

  • fitzykev said:
    I recieved a 25 page capita report for my pip claim and cant really make head nore tail of it. Is there anyone and anyway i can share the report with to give me more clarity on it? I have not worked since april due to cronic back pain and its worrying times for me financially. Plus i lost my mother on the 27th of november.
    Thanks. 
    Is it the form to fill in? If you’re struggling with it can you get to the Citizens Advice Bureau?
  • fitzykev
    fitzykev Posts: 234 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    fitzykev said:
    I recieved a 25 page capita report for my pip claim and cant really make head nore tail of it. Is there anyone and anyway i can share the report with to give me more clarity on it? I have not worked since april due to cronic back pain and its worrying times for me financially. Plus i lost my mother on the 27th of november.
    Thanks. 
    Is it the form to fill in? If you’re struggling with it can you get to the Citizens Advice Bureau?
    No its the report back from the health proffessional that conducted telephone interview after i had submitted the application
  • fitzykev said:
    fitzykev said:
    I recieved a 25 page capita report for my pip claim and cant really make head nore tail of it. Is there anyone and anyway i can share the report with to give me more clarity on it? I have not worked since april due to cronic back pain and its worrying times for me financially. Plus i lost my mother on the 27th of november.
    Thanks. 
    Is it the form to fill in? If you’re struggling with it can you get to the Citizens Advice Bureau?
    No its the report back from the health proffessional that conducted telephone interview after i had submitted the application
    Ah presumably it didn’t go your way and you’ve requested the report? Otherwise i thought you just get a two page letter with a decision on it? 
  • If it’s the letter it should say somewhere if you have or have not been awarded PIP and what components and rates.
  • fitzykev
    fitzykev Posts: 234 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    fitzykev said:
    fitzykev said:
    I recieved a 25 page capita report for my pip claim and cant really make head nore tail of it. Is there anyone and anyway i can share the report with to give me more clarity on it? I have not worked since april due to cronic back pain and its worrying times for me financially. Plus i lost my mother on the 27th of november.
    Thanks. 
    Is it the form to fill in? If you’re struggling with it can you get to the Citizens Advice Bureau?
    No its the report back from the health proffessional that conducted telephone interview after i had submitted the application
    Ah presumably it didn’t go your way and you’ve requested the report? Otherwise i thought you just get a two page letter with a decision on it? 
    No i have not had a decission yet but i was advised i can get a copy of the report to give me an idea off possible outcome. The thing is there is about 20 odd pages in it 
  • poppy12345
    poppy12345 Posts: 18,974 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Somewhere in that report you will see the PIP descriptors/activities, which are in boxes. In those you will see a, b, c, d etc etc. next to one of those there will either be a tick or a cross in the box. Underneath that there will be their justification for the reason for choosing that descriptor. You can use the PIP self test here to add up any potential points recommended. Just copy the dots /ticks from the report into this link. https://www.benefitsandwork.co.uk/pip-test-form
    at the end of that test it will tell you what the recommended score is. Mostly they go with the report, it’s rare for them to go against it. 

    You need at least 8 points for standard award or at least 12 points for enhanced. 
  • Muttleythefrog
    Muttleythefrog Posts: 20,661 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 9 December 2025 at 5:40PM
    Because of the number of pages it might be tricky to convey to here... hmmm... what parts are not understood... perhaps quote those?  You could upload pictures if necessary but be careful not to expose any identifying information like name or Nino.

    If the issue is not understanding the points suggested (for the Decision Maker at DWP who most likely will accept) refer above advice or refer to pages like this detailing them https://assets.ctfassets.net/vms0u05139aw/pip_descriptors.pdf/93820be60dcc6420191292ed56e2c95f/pip_descriptors.pdf
    "Do not attribute to conspiracy what can adequately be explained by incompetence" - rogerblack
  • fitzykev
    fitzykev Posts: 234 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Somewhere in that report you will see the PIP descriptors/activities, which are in boxes. In those you will see a, b, c, d etc etc. next to one of those there will either be a tick or a cross in the box. Underneath that there will be their justification for the reason for choosing that descriptor. You can use the PIP self test here to add up any potential points recommended. Just copy the dots /ticks from the report into this link. https://www.benefitsandwork.co.uk/pip-test-form
    at the end of that test it will tell you what the recommended score is. Mostly they go with the report, it’s rare for them to go against it. 

    You need at least 8 points for standard award or at least 12 points for enhanced. 
    Thanks. So i did that but abd i have scored enough points in the telephone interview but the thing is the health pro didnt answer my answers consistant with the application form...
    Not sure if i need to let the app run its course then appeal.  One question she answered that i use an aid or appliance to use toilet. In app form i stated my wife has to help me.  The other she put i need assistance to use shower in the same question i put my wife needs to wash lower part. The other was dressing or undressing she put uses an aid or appliance to dress. I never knew there was such a thing. I put wife dresses me.  Still scores me enough but all inconsistent. I didnt tell her any of that
  • Muttleythefrog
    Muttleythefrog Posts: 20,661 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 9 December 2025 at 6:21PM
    fitzykev said:
    Somewhere in that report you will see the PIP descriptors/activities, which are in boxes. In those you will see a, b, c, d etc etc. next to one of those there will either be a tick or a cross in the box. Underneath that there will be their justification for the reason for choosing that descriptor. You can use the PIP self test here to add up any potential points recommended. Just copy the dots /ticks from the report into this link. https://www.benefitsandwork.co.uk/pip-test-form
    at the end of that test it will tell you what the recommended score is. Mostly they go with the report, it’s rare for them to go against it. 

    You need at least 8 points for standard award or at least 12 points for enhanced. 
    Thanks. So i did that but abd i have scored enough points in the telephone interview but the thing is the health pro didnt answer my answers consistant with the application form...
    Not sure if i need to let the app run its course then appeal.  One question she answered that i use an aid or appliance to use toilet. In app form i stated my wife has to help me.  The other she put i need assistance to use shower in the same question i put my wife needs to wash lower part. The other was dressing or undressing she put uses an aid or appliance to dress. I never knew there was such a thing. I put wife dresses me.  Still scores me enough but all inconsistent. I didnt tell her any of that
    If.. if you're happy overall with the recommended points and assuming this translates into the decision I would be inclined to chalk up these anomalies... these reports are notorious for inaccuracies including sometimes even getting the attendees wrong which requires no opinion medical or otherwise. In the future you are likely to be reviewed (in fact the report prognosis might give you an idea of when) and at the review you can again re-assert the facts of your case... and over time what many find, including myself, is that descriptors get closer to the reality and truth... and today I'd argue all mine are correct. However if you lack points you think you should have been awarded and that would materially change the actual PIP award then reconsideration and then appeal are options.

    As advised... For components Daily Living and Mobility... 8-11 points is standard award of the relevant component and 12 or more an enhanced award of relevant component.
    "Do not attribute to conspiracy what can adequately be explained by incompetence" - rogerblack
  • fitzykev
    fitzykev Posts: 234 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    fitzykev said:
    Somewhere in that report you will see the PIP descriptors/activities, which are in boxes. In those you will see a, b, c, d etc etc. next to one of those there will either be a tick or a cross in the box. Underneath that there will be their justification for the reason for choosing that descriptor. You can use the PIP self test here to add up any potential points recommended. Just copy the dots /ticks from the report into this link. https://www.benefitsandwork.co.uk/pip-test-form
    at the end of that test it will tell you what the recommended score is. Mostly they go with the report, it’s rare for them to go against it. 

    You need at least 8 points for standard award or at least 12 points for enhanced. 
    Thanks. So i did that but abd i have scored enough points in the telephone interview but the thing is the health pro didnt answer my answers consistant with the application form...
    Not sure if i need to let the app run its course then appeal.  One question she answered that i use an aid or appliance to use toilet. In app form i stated my wife has to help me.  The other she put i need assistance to use shower in the same question i put my wife needs to wash lower part. The other was dressing or undressing she put uses an aid or appliance to dress. I never knew there was such a thing. I put wife dresses me.  Still scores me enough but all inconsistent. I didnt tell her any of that
    If.. if you're happy overall with the recommended points and assuming this translates into the decision I would be inclined to chalk up these anomalies... these reports are notorious for inaccuracies including sometimes even getting the attendees wrong which requires no opinion medical or otherwise. In the future you are likely to be reviewed (in fact the report prognosis might give you an idea of when) and at the review you can again re-assert the facts of your case... and over time what many find, including myself, is that descriptors get closer to the reality and truth... and today I'd argue all mine are correct. However if you lack points you think you should have been awarded and that would materially change the actual PIP award then reconsideration and then appeal are options.

    As advised... For components Daily Living and Mobility... 8-11 points is standard award of the relevant component and 12 or more an enhanced award of relevant component.
    I am happy with my points just not sure why the capita health pro didnt answer what i told her. 

    DAILY LIVING COMPONENT

    You assessed yourself as scoring the following points for the daily living component of PIP:

    1b. Needs to use an aid or appliance to be able to either prepare or cook a simple meal. (2 points)
    4e. Needs assistance to be able to get in or out of a bath or shower. (3 points)
    5b. Needs to use an aid or appliance to be able to manage toilet needs or incontinence. (2 points)
    6b. Needs to use an aid or appliance to be able to dress or undress. (2 points)

     

    Total points: 9 

    To be eligible for the daily living component of PIP you need to score:

    • 8-11 points to be awarded the standard rate; or
    • 12 points or more to be awarded the enhanced rate.
    You assessed yourself as being eligible for the standard rate of the daily living component of PIP. This is currently paid at the rate of £72.65 a week.

     

    MOBILITY COMPONENT

    You assessed yourself as scoring the following points for the mobility component of PIP:

    12d. Can stand and then move using an aid or appliance more than 20 metres but no more than 50 metres. (10 points)

     

    Total points: 10 

    To be eligible for the mobility component of PIP you need to score:

    • 8-11 points to be awarded the standard rate; or
    • 12 points or more to be awarded the enhanced rate.
    You assessed yourself as being eligible for the standard rate of the mobility component of PIP. This is currently paid at the rate of £28.70 a week..
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