New Capita-run Civil Service Pension Scheme - problems (what a surprise!)

GunJack

YellowCarBlueCar said:

They have now added my beneficiary (my wife) since I last looked.
However (despite the above) they still say I'm Single, and there is, as yet, no deferred pension to benefit from.

If I want to get my marital status corrected, they say I should send my original marriage certificate to:

"Where to send it

[Postal Address Line 1]
[Postal Address Line 2]
[City, Postcode]"

Honestly, have they installed a "website in a box" style package and not even updated their own address details?

No way am I sending an important original document so them, even I they did tell me where they are.

When I tried to enter my postcode the site said it was invalid...we've only been here 18 years 🤣🤣

bobhappy

The only good thing that has come out of reading the above posts is that I am not the only one in this predicament.
My story short version is that I retired over eight months ago and I am still waiting for any indication of what/when I will get my pension. I could not get any answers from the previous owners of the scheme and now can not get into the new system. Thank god for my OAP state pension. My feelings is that I will not see my Civil Service Pension for at least another 12 months if I am lucky.

horsewithnoname

Apparently some of the information such as beneficiaries might take a while to move across but should get there eventually. 

It’s because the Civil Servants employers don’t know the difference between cost and value and think as cheap as possible is all their employees deserve. 

It’s a very shabby way to treat people, but I don’t imagine they can fathom what life is like for someone who earns just above minimum wage. 

westv

horsewithnoname said:

Apparently some of the information such as beneficiaries might take a while to move across but should get there eventually. 

It’s because the Civil Servants employers don’t know the difference between cost and value and think as cheap as possible is all their employees deserve. 

It’s a very shabby way to treat people, but I don’t imagine they can fathom what life is like for someone who earns just above minimum wage. 

Doesn't surprise me. In the office my wife works  in they have to buy there own tea, coffee and milk for hot drinks.

SimonSeys

westv said:

horsewithnoname said:

Apparently some of the information such as beneficiaries might take a while to move across but should get there eventually. 

It’s because the Civil Servants employers don’t know the difference between cost and value and think as cheap as possible is all their employees deserve. 

It’s a very shabby way to treat people, but I don’t imagine they can fathom what life is like for someone who earns just above minimum wage. 

Doesn't surprise me. In the office my wife works  in they have to buy their own tea, coffee and milk for hot drinks.

When I moved from private to public sector, i was surprised this not only did I have to provide my own tea and milk, but I also had to provide my own mug!

Bravepants

SimonSeys said:

westv said:

horsewithnoname said:

Apparently some of the information such as beneficiaries might take a while to move across but should get there eventually. 

It’s because the Civil Servants employers don’t know the difference between cost and value and think as cheap as possible is all their employees deserve. 

It’s a very shabby way to treat people, but I don’t imagine they can fathom what life is like for someone who earns just above minimum wage. 

Doesn't surprise me. In the office my wife works  in they have to buy their own tea, coffee and milk for hot drinks.

When I moved from private to public sector, i was surprised this not only did I have to provide my own tea and milk, but I also had to provide my own mug!

You were lucky, when I joined the public sector all we had to drink out of was a cardboard box in the middle of the street!  And yes, we all had to share it!

horsewithnoname

westv said:

horsewithnoname said:

Apparently some of the information such as beneficiaries might take a while to move across but should get there eventually. 

It’s because the Civil Servants employers don’t know the difference between cost and value and think as cheap as possible is all their employees deserve. 

It’s a very shabby way to treat people, but I don’t imagine they can fathom what life is like for someone who earns just above minimum wage. 

Doesn't surprise me. In the office my wife works  in they have to buy their own tea, coffee and milk for hot drinks.

You have to be a very very senior civil servant to get drinks provided! 

daisy_1571

Shows you how much a CS i am - I've never realised there were workplaces where you DIDNT have to take your own mug, teabags and milk 😆  how the other half live  !

Dxx

westv

SimonSeys said:

westv said:

horsewithnoname said:

Apparently some of the information such as beneficiaries might take a while to move across but should get there eventually. 

It’s because the Civil Servants employers don’t know the difference between cost and value and think as cheap as possible is all their employees deserve. 

It’s a very shabby way to treat people, but I don’t imagine they can fathom what life is like for someone who earns just above minimum wage. 

Doesn't surprise me. In the office my wife works  in they have to buy their own tea, coffee and milk for hot drinks.

When I moved from private to public sector, i was surprised this not only did I have to provide my own tea and milk, but I also had to provide my own mug!

Oh yes, mug too.

indiasign

Bravepants said:

SimonSeys said:

westv said:

horsewithnoname said:

Apparently some of the information such as beneficiaries might take a while to move across but should get there eventually. 

It’s because the Civil Servants employers don’t know the difference between cost and value and think as cheap as possible is all their employees deserve. 

It’s a very shabby way to treat people, but I don’t imagine they can fathom what life is like for someone who earns just above minimum wage. 

Doesn't surprise me. In the office my wife works  in they have to buy their own tea, coffee and milk for hot drinks.

When I moved from private to public sector, i was surprised this not only did I have to provide my own tea and milk, but I also had to provide my own mug!

You were lucky, when I joined the public sector all we had to drink out of was a cardboard box in the middle of the street!  And yes, we all had to share it!

And if you tell young folks that, they won’t believe you! 😏