New Capita-run Civil Service Pension Scheme - problems (what a surprise!)

Shabbycat

Nothing in the portal has changed, the money just landed in my account. I’ve not had my finalisation letter yet, I guess that will arrive at some point.

horsewithnoname

it seems from what colleagues have said that they are getting money to people rather than paperwork.
who knows when or if they will ever get everything done, like option choices, pay awards that need to be factored in, transfers etc.

Absolutely diabolical situation

Watching_The_Wheels

i often wonder if I’ll still be posting the same snagging list here in six months time on the anniversary of my retirement, e.g. missing month of pension, missing WPS refund, increase due to a pay award from a year ago, interest and compensation.

NewtsInThePond

Bit of a disappointing, yet very unsurprising read, knowing all the chaos, uncertainty and disappointment that many of us have had to put up with regarding Capita's inadequate dealings with the pensions side of things. 😣 I still have fingers and toes crossed that my partial retirement quote gets to my door before the end of the month (but not holding my breath!) 😁

Capita £370M bid 40% under UK.gov estimate for Oracle HR and finance system project, court case reveals

Theonlywayisupbaby

Hi,
I requested my pension quote back in October 25 (to MyCSP on their system) and again in November 25 (by registered post) and then again in December 25 to Capital.
I wanted my pension from early February 2026.
I received an email in early April 2026 to tell me to wait - I am in a queue!
Then nothing since.
I'm getting worried now as others appear to receiving payments with much later retirement dates than mine.
So, I'm looking for some reassurance on here, that I'm not alone.
Is there anyone else still waiting to hear anything, with a retirement date in February 26 or before?
Perhaps I could try to create a poll - if only I knew how.
Many thanks.

xylophone

https://forums.moneysavingexpert.com/discussion/comment/82018523#Comment_82018523

You are far from alone.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82030190#Comment_82030190

https://www.civilserviceworld.com/in-depth/article/everybody-agrees-its-appalling-but-theres-no-end-in-sight-the-civil-service-pension-scheme-crisis-six-months-on

https://www.pcs.org.uk/news-events/news/cabinet-office-apologises-capitas-continuing-poor-service

Both those articles are from the last week.

You are most certainly not the only one,

monkey-fingers

If this is a Civil Service pension, there's a whole thread about it.
https://forums.moneysavingexpert.com/discussion/6644363/new-capita-run-civil-service-pension-scheme-problems-what-a-surprise

If it's a private pension with Capita (as mine is), that's a worry.

hugheskevi

I requested my pension quote back in October 25 (to MyCSP on their system) and again in November 25 (by registered post) and then again in December 25 to Capita. I wanted my pension from early February 2026. I received an email in early April 2026 to tell me to wait - I am in a queue!

As you applied before 1 December 2025, your pension should have been sorted by the end of April according to the recovery timetable. It looks instead that you are being treated as a post 1st December applicant, perhaps due to the multiple applications.

Many things on the recovery timetable have not been done at all, or only partially completed, so it is no big surprise that you are still outstanding.

The current position is that everything is due to be back to acceptable operating standards by the end of June. That appears very unlikely. There is a Public Accounts Committee hearing on this scheduled for the 7th July. I suspect not much will move on before that hearing, so it may be easiest to wait another month for the next big round of updates to be available.

flaneurs_lobster

I've had Capita from every which way.

I've been a customer of their Pension Admin and Council Tax Admin functions (must be others)

I've been a purchaser of their consulting/bodyshopping services.

Even managed to be employed by them.

None of these experiences filled my life with joy.