New Capita-run Civil Service Pension Scheme - problems (what a surprise!)

Bullhorn

https://forums.moneysavingexpert.com/discussion/comment/81860097#Comment_81860097

I suppose we will never know if MyCSP would have pushed the button on time or not (they did everything else efficiently and on time), but Capita is now in control, it's their job to sort out what they are being paid £239 million to do, so, really no offence, but it's a bit pointless to say it may, or may not have been the same.

indiasign

https://forums.moneysavingexpert.com/discussion/comment/81860594#Comment_81860594

Maybe, but as the posts from Governor9 and AndyQ211 confirm, MyCSP were equally incompetent at times

Bullhorn

https://forums.moneysavingexpert.com/discussion/comment/81860659#Comment_81860659

I completely agree that MyCSP were obviously terrible and messed up loads and caused loads of grief, but in my case they were ok. I can't look into a crystal ball to say whether they would have paid me my pension on time.

Like I said before, it's a bit neither here nor there talking about how bad MyCSP were unless its someone explaining what they have been through to this point to give the full story. We are where we are now and Capita are in control and making a real mess of it and ruining lives. Capita are now in control and only Capita can sort it out.

Like someone said above, it does make you wonder how and why Capita got the contract?

Bullhorn

Guardian article today…

‘My kids buy me food’: civil service pensioners offered emergency loans as nearly 90,000 face delays….

https://www.theguardian.com/money/2026/jan/29/civil-service-pension-scheme-csps-delays-loans-capita-mycsp?CMP=share_btn_url

QrizB

Like someone said above, it does make you wonder how and why Capita got the contract?

Do we know how many bidders there were?

Just hypothetically, perhaps MyCSP underbid last time and so, in the light of their experience, put in a high bid this time that they knew would let them clear their backlog and continue afterwards to deliver an acceptable level of service?

And equally hypothetically, perhaps Capita were led by the tender document to make the same sort of low bid that MyCSP did last time, not appreciating e MyCSP backlog they would inherit?

And then, by the inevitable process of government procurement, Capita's impossibly low bid was the one that was chosen?

Bravepants

They keep banging on about the case load, but it's also the case that some basic functionality of the portal just doesn't work correctly!

Golactico

https://forums.moneysavingexpert.com/discussion/comment/81861092#Comment_81861092

This is a good point. I won't be drawing my pension for a while but after MyCSP initially 'lost' 14 years of my service, they finally got everything correct for me on their portal, including McCloud Remedy options. Why hasn't this information just seamlessly transferred over to the Capita portal if they were ready for the handover in December, as they claim?

MouldyOldDough

https://forums.moneysavingexpert.com/discussion/comment/81860104#Comment_81860104

This message was sent to all PRESENT civil servants - NOT those affected by the issue - ie) Those who are already retired !

sammyjammy

https://forums.moneysavingexpert.com/discussion/comment/81861319#Comment_81861319

Thats why I shared it here.

Bullhorn

https://forums.moneysavingexpert.com/discussion/comment/81861214#Comment_81861214

Exactly this, they signed the contract in 2023, if they had done their job correctly, everything should have been seamless, or at least much better than the fiasco we are now experiencing. The portal was working when I sorted out my pension last summer, now it isn't, how can Capita get the contract then mess things up so badly?