VS6 Miami - LHR Thursday 27th November - Flight Cancelled - thoughts please

la531983

Burleysway said:

The crew may of run out of time, but do they have standby cruise because they not have organise a standby crew to send this plane back to Miami no representatives from virgin We’re on site in Miami we were just told to go to the Delta flight desk and rearrange our own flights and also to have accommodation allocated to us staff behind the Delta counter were very good A good although Be rated by passengers which is not acceptable at no point did a manager from either Delta or virgin appear on the scene. It was absolute chaos. Many aircraft landed within the similar timeslots through the virgin aircraft so why did they not land 

You expect airlines to have standby crews in every single location they fly to? How much do you think that would cost? How much extra would you be prepared to pay for your ticket to allow that to happen?

silvercar

la531983 said:

Burleysway said:

The crew may of run out of time, but do they have standby cruise because they not have organise a standby crew to send this plane back to Miami no representatives from virgin We’re on site in Miami we were just told to go to the Delta flight desk and rearrange our own flights and also to have accommodation allocated to us staff behind the Delta counter were very good A good although Be rated by passengers which is not acceptable at no point did a manager from either Delta or virgin appear on the scene. It was absolute chaos. Many aircraft landed within the similar timeslots through the virgin aircraft so why did they not land 

You expect airlines to have standby crews in every single location they fly to? How much do you think that would cost? How much extra would you be prepared to pay for your ticket to allow that to happen?

It’s not about the cost for the airline, it’s about the legal entitlement. The airline can decide on the basis of cost they would rather risk paying compensation to the few who are prepared to push for payment, rather than station crews in every location. If the law requires that compensation is due, it is due. 

eskbanker

silvercar said:

la531983 said:

Burleysway said:

The crew may of run out of time, but do they have standby cruise because they not have organise a standby crew to send this plane back to Miami no representatives from virgin We’re on site in Miami we were just told to go to the Delta flight desk and rearrange our own flights and also to have accommodation allocated to us staff behind the Delta counter were very good A good although Be rated by passengers which is not acceptable at no point did a manager from either Delta or virgin appear on the scene. It was absolute chaos. Many aircraft landed within the similar timeslots through the virgin aircraft so why did they not land 

You expect airlines to have standby crews in every single location they fly to? How much do you think that would cost? How much extra would you be prepared to pay for your ticket to allow that to happen?

It’s not about the cost for the airline, it’s about the legal entitlement. The airline can decide on the basis of cost they would rather risk paying compensation to the few who are prepared to push for payment, rather than station crews in every location. If the law requires that compensation is due, it is due. 

But it's not as simple as that, as discussed in previous threads:

https://forums.moneysavingexpert.com/discussion/comment/81681024/#Comment_81681024