Phone stolen and now T mobile want £40 for someone else's calls! Help!

Dazzler2008

A friend of mine had her new phone stolen last week at a party. She reported it missing as soon as she realised it had gone, but in the meantime some kind soul had made £40 of calls to the Middle East.

The lovely people at T Mobile :rotfl: are insisting she pays these call charges - is there anything she can do or is she stuck paying for some wuckfits calls home?

Cheers

Horace

I would be contacting T mobile again and possibly changing my mobile provider. Used to be with T mobile and had a similar experience now with Virgin and no problems at all. My new mobile is good and I have set it up so that it blocks when the sim is removed or my phone is stolen (have a Samsung E250).

Contact T mobile again asked for itemised bill etc etc.

poet123

Could be worse....local newspaper just carried a report of a chap who's phone was stolen and used to make bomb hoax calls......was arrested,lost his job,etc only to be acquitted by a jury 5 months later. No consolation I know but it seems it is hard to prove WHO makes a call,depends on the discretion of the store whether they charge you I supppose UNLESS it was reported stolen before the calls were made.

espresso

Dazzler2008 wrote: »

A friend of mine had her new phone stolen last week at a party. She reported it missing as soon as she realised it had gone, but in the meantime some kind soul had made £40 of calls to the Middle East.

The lovely people at T Mobile :rotfl: are insisting she pays these call charges - is there anything she can do or is she stuck paying for some wuckfits calls home?

Cheers

Not what you want to hear but any mobile operator can only block a handset after it has been reported stolen. Who do you think should pay for these calls? If T-Mobile were to pay for your friends loss, they would effectively have to pass this on to their other more careful customers.

diamonds

handset pins and sim pins are there for a reason EVERYONE use them !

1) stolen/lost handsets cant just be dialled out from

2) removing sim and placing in another phone to dial out cant be done

your friend has learnt this the hard way & networks should make you aware of it but then if they did the £40 they'd lose out on, T-mobile are responsilble after her call - not before, swallow it & learn - tell her to educate others about pins, £40 is nothing some people face £1000's in the period between mobile missing & reported to network

diamonds

poet123 wrote: »

Could be worse....local newspaper just carried a report of a chap who's phone was stolen and used to make bomb hoax calls......was arrested,lost his job,etc only to be acquitted by a jury 5 months later. No consolation I know but it seems it is hard to prove WHO makes a call,depends on the discretion of the store whether they charge you I supppose UNLESS it was reported stolen before the calls were made.

JESUS - and I bet the network billed him for the calls & the remainder of his contract he could not afford after the SACK, what a just society we live in

EdCov

The first thing to do is to ask them for the details of the location where the calls originated and terminated. You may need to go to the police for this but I think it is worth it. Putting together the numbers and the location may lead to the thief. Many thieves are quite dumb and so it may help.

If that does work I would then phone up the numbers in the Middle East and find out more information. They may not know that the calls were made from a stolen mobile phone. You may need to think how you play it, but you can get so cheap international calls nowadays it is worth a try.

You can tell them the time of the call and ask who called. It is worth a try. I would try other means first, but if all else fails give us the numbers and we can all give them a call and ask them the question.

paddocks_2

as per the terms and conditions of the contract that YOU agreed to, you are liable.

Sorry to be harsh but I would just pay the bill

pingu

don't like t-mob

my son's phone was stolen called and cancelled/blocked the phone/sim

it was contract phone till this july so had to get a new sim from them to carry on t-mobile charged £10:eek: for that ( they do offer free sims:mad: ) so for that reson they are not going to get my business anymore after the contract is finished:D

diamonds

Stolen - if you provide a CRIME REfERENCE NUMBER is free with T-Mobile, lost or damaged is £10 - I'd call them back and make a request on them grounds