dcb legal and secure parking solutions

Jellyfish768

Hello I'd appreciate some help please

My car was parking in a pay &display near a hospital (car park not owned by hospital). Paid for a 1 week stay and ended up overstaying due to requiring an unexpected life-saving operation
2 PCN were attached to the car - appealed these, lost and paid for the anyway.
Received a notice to keeper claiming a 3rd PCN was issue (not attached to the car!!!)
Wrote a letter to secure parking solutions explaining the situation (explained it would be illogical to ignore the third pcn). Requested to appeal as it was outside of the 28 day period - not my fault as I did not get the windscreen pcn - they did not respond
Wrote a complain letter to them - again no response
Attached copy of hospital discharge letter, proof of the other 2 PCN paid.
Received 2 dcbl letters  - ignored
Now have received dcbl legal letter of claim
Could you advise on the action to take please? 

Gr1pr

Study the Letter of Claim advice given by coupon mad in post 2 in announcements near the top of the forum 

Jellyfish768

Thanks for your response
I have just read through that, but they did not give me any reply forms mentioned in the post. 
Would I be correct in emailing the response directly to info@dcblegal.co.uk, I couldn't find an alternate email. 

Gr1pr

Jellyfish768 said:

Thanks for your response
I have just read through that, but they did not give me any reply forms mentioned in the post. 
Would I be correct in emailing the response directly to info@dcblegal.co.uk, I couldn't find an alternate email. 

That's correct,  very good 

Jellyfish768

Thank you
In the mean time, would I be right to chase secure parking solutions for a response to my complaint? or is it best to just sent the email and await a response

Coupon-mad

Jellyfish768 said:

Thank you
In the mean time, would I be right to chase secure parking solutions for a response to my complaint? or is it best to just sent the email and await a response

Just wait.