UW, Econ 7 and Dimplex Quantum heater

Scot_39

lilac_dawn said:

OK, so an hour on the phone and this is my verdict: firstly, UW were a LOT easier to deal with than OVO (I spent hours on the phone to them in Sept trying to sort out a RTS meter - not mine!) 
Anyway, it took a while but the CS bod I spoke with immediately raised a complaint and got an engineer on the phone at his end (he said) who will reset the switch to match UW tariff times, at least that was my understanding. No more split times after 20 years He also said it was midnight to 7, but it could be 00:30-7:30 (which it is, as that's what the meter did last night). This will be done without 24 hours and he will call back on Monday.
He also raised a complaint, without any prompting, about the bill and has frozen it until they are sure the timings have been sorted. 
So I guess another late night to see if the immersion switches on at 00:30...
However, initial impressions of UW CS are good but will see what happens!

Id maybe have been tempted to ask for the 2+2+5 split if thats what you would prefer - especially as thats likely the easier change ?(*).

But at one stage EOn Next had specifically written into their T&CS they no longer supported tariffs with more than one off peak period (which I read as I will lose my 3 off peak E10 at next meter upgrade)

(*) Aso another - who seems quite savy on these things (@Ildhund iirc) - user has posted suggested a different level of permission is needed to change the ALCS timings.

But the main thing is they match - ALCS and tariff - for things like HW immersion and storage heaters.

And remember your not just checking for the immersion - you ideally at some point want to check the tariff rate.

Did you ever get the IHD out and up and working - mines struggles through 2 internal doors and the half brick wall (external meter cabinet - recessed into cavity) - Physically less than 4m apart. So can understand the frustration if a problem.  I sometimes - less than once per month typically - have to open one of the 2 internal doors to regain comms.

Ildhund

Scot_39 said:

...  a different level of permission is needed to change the ALCS timings.

That's my understanding, which is why it's pointless dispatching an engineer to the premises if it's the ALCS calendar that needs (re-)configuring. The one mentioned here is presumably at the supplier's HQ and can use the supplier's token to change the timings. 

lilac_dawn

I did ask for the split times but he said it couldn’t be done. Everything seems sorted though the same day I called so all good - as long as they manage to adjust the bill Thanks for everyone’s help.