O2's hiking its prices – but you can use this to haggle down your costs

MSE_Ruby

O2 is notifying customers that they can leave their contracts penalty-free because it's hiking its existing price rise. Up to 15.6 million O2 customers will see their bills rise by 40% more than they were told – something MoneySavingExpert.com (MSE) founder Martin Lewis is up in arms about.

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O2's hiking its prices – but you can use this to haggle down your costs

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JRB14me

Hi All,
If I leave O2 and still have outstanding costs on my hand set, I understand I still pay the regular monthly fees for the hand set.
Is there any way to confirm what this monthly fee will be?
Does the annual cost increase still apply to the hand set fees I have to pay or is that only on the airtime costs.

Ensian_1

Hi JRB14me,

Assuming you have access to the My O2 app. you should be able to go to your account and then check your 'View Device Plan', this will show details of your current device (Make, model, etc.) along with what your current settlement amount is, as well as your existing monthly payment amount.
No, your device payments will not be affected by forthcoming airtime price increase next April.

Tom5454

Hi All

Following O2's price increase to £2.50 next April from £1.80 I phoned them yesterday and (nicely) told them what I thought about it, and said I was mindful to leave. I have a SIM only contract, paying £12.99 for 30GB of data, plus the usual unlimited texts and messages. After some discussion they offered me a new 24 month contract at £8 per month for 35GB of data, texts & messages as usual. A worthwhile call; I've saved almost £5 a month, and got 5GB more data. I had to do very little haggling.

GTR_King

I refuse to pay the price increase from April 2026!

I will happily pay the device plan but tempered to leave o2 due to price rises & no way to call someone in the U.K fed up of talking to someone in India 

ididgetwhereiamtoday

I just left and went with Smarty @£8 a month for 50gb data. It doesn’t really get any better than that does it?

GTR_King

That’s a very good deal!

I can get unlimited everything for £24 with EE as have broadband so might have to do that 

ididgetwhereiamtoday

Do you need unlimited?
I would say 50gb data would be more than enough for 99% of people. A £192 a year saving is not to be sniffed at. 

GTR_King

ididgetwhereiamtoday said:

Do you need unlimited?
I would say 50gb data would be more than enough for 99% of people. A £192 a year saving is not to be sniffed at. 

I don’t but that’s a very good deal but as I say! I CBA to call 02 & be put through to India absolutely hate it! Either I do it in the o2 store or not at all unless there is a specific way to get through to the U.K!

my contract runs till October 2027 & I refuse to pay the airtime plan price increase! Next year my device plan & airtime plan split 

PHK

ididgetwhereiamtoday said:

Do you need unlimited?
I would say 50gb data would be more than enough for 99% of people. A £192 a year saving is not to be sniffed at. 

Remember Martins advice that you need to look beneath the headline price at what it includes and the service. 

I pay EE £29 a month for unlimited calls, texts and data; inclusive EU and Rest of World Roaming, Apple One (iCloud+, Apple Music, Apple TV, Apple Arcade), Network Priority, 5G SA, Apple Watch service. I save hundreds compared to a cheap deal and buying everything separately. 

GTR_King

Thank you 🤩 will try ring o2 this afternoon & only speak to someone in the U.K will say i am
not happy with the price increase see what they say etc got email 29/10/25

i want to stay with o2 for easiest Sale! but if I am forced I will leave! Had no issues except for name spelt wrong Joshuah meant to be Joshua!

I am with EE for Broadband find the bills allot easier to understand than o2! 

Let’s what happens 

1st time I rung o2 got through to some one in India I told him please transfer me to someone in the U.K when he said no but I can certainly help I cut the call he tried ringing back but I didn’t answer!

have messaged on Facebook & insta waiting for reply & on phone again waiting for someone to answer