Recommendations for alternative bank - HSBC requiring phone app

crazeelegs25

Hi there

HSBC are ceasing use of their physical secure keys - and now require mobile app use.

I had my accounts hacked when my phone was stolen last year - so have zero trust in the security of the phone apps.

I'm therefore looking to switch banks. I'm looking for both personal and business services - and ones that don't rely on mobile app use. 

Any suggestions ?

Thanks in advance,
Mark

DE_612183

Nationwide?

Nasqueron

You might find one or two, Nationwide did have one when I last opened an account but largely it's moving towards phone app only as it's cheaper for them.

In order to take money phones would have to be unlocked and then logged into the banking apps using biometrics in almost all cases to get access, barring the possibility of the reset code fraud which can be prevented with a PIN on the account. If the phone is locked and on screen notifications are hidden from the lock screen, no-one is getting into your accounts

born_again

crazeelegs25 said:

Hi there

HSBC are ceasing use of their physical secure keys - and now require mobile app use.

I had my accounts hacked when my phone was stolen last year - so have zero trust in the security of the phone apps.

I'm therefore looking to switch banks. I'm looking for both personal and business services - and ones that don't rely on mobile app use. 

Any suggestions ?

Thanks in advance,
Mark

How did they get passed phone security?

flaneurs_lobster

Barclays/RBS/NatWest still use physical card readers.

Nasqueron

flaneurs_lobster said:

Barclays/RBS/NatWest still use physical card readers.

Not sure about Barclays but the other 2 only really rarely, most approvals are done in app. I use RBS and NatWest and don't use the card reader for anything 

wmb194

crazeelegs25 said:

Hi there

HSBC are ceasing use of their physical secure keys - and now require mobile app use.

I had my accounts hacked when my phone was stolen last year - so have zero trust in the security of the phone apps.

I'm therefore looking to switch banks. I'm looking for both personal and business services - and ones that don't rely on mobile app use. 

Any suggestions ?

Thanks in advance,
Mark

Lloyds, Halifax and BoS don’t rely on apps.

Rich2808

While they are keen to promote the use of the mobile app HSBC haven't phased out physical keys yet in the UK - and you can still use them and order new ones in branches etc?

Did I miss them announcing an end date?

One option of course is to have a second phone which you leave at home for banking apps - so you aren't carrying it around with you.

grumpy_codger

crazeelegs25 said:

HSBC are ceasing use of their physical secure keys - and now require mobile app use.

...

Are they? Source?
My friend has two and hasn't heard anything about this. My wife has FD one.

flaneurs_lobster

Nasqueron said:

flaneurs_lobster said:

Barclays/RBS/NatWest still use physical card readers.

Not sure about Barclays but the other 2 only really rarely, most approvals are done in app. I use RBS and NatWest and don't use the card reader for anything 

Not if you don't have the app/never registered for the app.

In fact you don't even need the card reader if you don't mind doing all your banking in-branch, by telephone or by post.

clairec666

Rich2808 said:

While they are keen to promote the use of the mobile app HSBC haven't phased out physical keys yet in the UK - and you can still use them and order new ones in branches etc?

Did I miss them announcing an end date?

One option of course is to have a second phone which you leave at home for banking apps - so you aren't carrying it around with you.

I have not heard anything from HSBC. I still use the physical secure key.

HSBC are continually trying to get me to use the app, every time I log on to my account, despite clicking "don't show me this message again". I understand that if I start using the app, the secure key will no longer work. As I am not interested in always having an up-to-date smartphone, I don't want to get to the point where my phone is too old to run the app and I'm forced to upgrade it or lose access to my HSBC account.

I resent HSBC's approach and I think everyone should be given choice as to how they access their account.

Is there any reason they can't do a "secure code by text message" like some other banks do?