Pip review

Muttleythefrog

shazajo said:

Robbie64 said:

With regards to the different amounts of PIP on the automated PIP helpline and that on the PIP Statement of Entitlement (which mine is headed) I'm guessing it's down to timing, as Muttleythefrog has posted. It's possible that the PIP payment system has been updated but whichever part of the system generates the letter using the above link has yet to be updated.

My letter includes a "from" and "to" date which matches my last PIP award (made back in 2022). To the original poster: what dates are on your letter? Do they match the dates on your existing PIP award? I would expect an award which has been reviewed to have a revised date with a recent "from" date and a different "to" date, even if the PIP award itself is unchanged. Also, my letter doesn't show actual amounts, just the component parts of PIP that I get.

Got decision letter today which has confused me even more as it states been awarded enhanced daily living from 21st October and standard mobility 

So then I called the automated pip line again just now and it still says old amount? 
Is he desicion letter correct? And automated line not updated or something as report says I can see you need more help so I'm increasing your award 

" report says I can see you need more help so I'm increasing your award " - I don't understand this. Assessment reports (is this to what you refer?) cannot give a decision on entitlement (they can only give opinion and recommendations to the DWP) so I'm not sure to what you refer - only the DWP Decision Makers can determine the award of the benefit (or an appeal tribunal). I would assume the DWP decision letter is correct unless the DWP itself tells you it is wrong which is unlikely but can happen as I know from personal experience. It's possible the helpline were confused or misinformed you.

Spoonie_Turtle

Muttleythefrog said:

shazajo said:

Robbie64 said:

With regards to the different amounts of PIP on the automated PIP helpline and that on the PIP Statement of Entitlement (which mine is headed) I'm guessing it's down to timing, as Muttleythefrog has posted. It's possible that the PIP payment system has been updated but whichever part of the system generates the letter using the above link has yet to be updated.

My letter includes a "from" and "to" date which matches my last PIP award (made back in 2022). To the original poster: what dates are on your letter? Do they match the dates on your existing PIP award? I would expect an award which has been reviewed to have a revised date with a recent "from" date and a different "to" date, even if the PIP award itself is unchanged. Also, my letter doesn't show actual amounts, just the component parts of PIP that I get.

Got decision letter today which has confused me even more as it states been awarded enhanced daily living from 21st October and standard mobility 

So then I called the automated pip line again just now and it still says old amount? 
Is he desicion letter correct? And automated line not updated or something as report says I can see you need more help so I'm increasing your award 

" report says I can see you need more help so I'm increasing your award " - I don't understand this. Assessment reports (is this to what you refer?) cannot give a decision on entitlement (they can only give opinion and recommendations to the DWP) so I'm not sure to what you refer - only the DWP Decision Makers can determine the award of the benefit (or an appeal tribunal). I would assume the DWP decision letter is correct unless the DWP itself tells you it is wrong which is unlikely but can happen as I know from personal experience. It's possible the helpline were confused or misinformed you.

I assumed by 'report' they meant the section of the letter that explains the reasons for the decision.

shazajo

born_again said:

When is your payment date?
Back payments tend to be separate & not included in your normal payments.

Next payment is 19th November and it says we will pay you £558.40 on 19th but then automated line says £412.40 on the 19th but award letter says £558.40 on the 19th and we think we owe you money we will write to you separately? 

Muttleythefrog

shazajo said:

born_again said:

When is your payment date?
Back payments tend to be separate & not included in your normal payments.

Next payment is 19th November and it says we will pay you £558.40 on 19th but then automated line says £412.40 on the 19th but award letter says £558.40 on the 19th and we think we owe you money we will write to you separately? 

I would be inclined to ignore the automated line in this instance at this time. If the decision letter is saying the award is increasing and they've given a decision increasing the award then if those amounts of £558.40 make sense in relation to the letter I would expect such payments to be made. If the expected payment on 19th Nov does not occur then that needs querying. The issues of confusion are most likely arising because of timings of updating - the most reliable source for info is probably the decision letter although on occasions they can be wrongly sent.

There could be some additional monies separately paid due to the changed (increased) award mid payment cycle and hence the letter references such.

poppy12345

shazajo said:

born_again said:

When is your payment date?
Back payments tend to be separate & not included in your normal payments.

Next payment is 19th November and it says we will pay you £558.40 on 19th but then automated line says £412.40 on the 19th but award letter says £558.40 on the 19th and we think we owe you money we will write to you separately? 

£558.40 is the 4 weekly amount for Enhanced daily living and standard mobility. For this reason the letter is correct and the automated payment line hasn’t updated yet, which very often happens with a new award. 

If the date of the award is from 21st October 2025 then I would say very little money is owed. 

shazajo

poppy12345 said:

shazajo said:

born_again said:

When is your payment date?
Back payments tend to be separate & not included in your normal payments.

Next payment is 19th November and it says we will pay you £558.40 on 19th but then automated line says £412.40 on the 19th but award letter says £558.40 on the 19th and we think we owe you money we will write to you separately? 

£558.40 is the 4 weekly amount for Enhanced daily living and standard mobility. For this reason the letter is correct and the automated payment line hasn’t updated yet, which very often happens with a new award. 

If the date of the award is from 21st October 2025 then I would say very little money is owed. 

Yeah that's correct and that's what's confusing us because his last pip payment was the 22nd October for £412.40 and the letter says I can award you enhanced from 21st October 
We will pay £558.40 on the 19th November this is money we owe you from 22nd October until 18th November 
Now I have made a decision we may owe you some money you will get a letter from us to tell you more about this 
We will then pay your benefit into your usual account every four weeks in arrears on a Wednesday 

I'm going to have to ring them tomorrow to clarify are they okay to speak to? 

Muttleythefrog

shazajo said:

poppy12345 said:

shazajo said:

born_again said:

When is your payment date?
Back payments tend to be separate & not included in your normal payments.

Next payment is 19th November and it says we will pay you £558.40 on 19th but then automated line says £412.40 on the 19th but award letter says £558.40 on the 19th and we think we owe you money we will write to you separately? 

£558.40 is the 4 weekly amount for Enhanced daily living and standard mobility. For this reason the letter is correct and the automated payment line hasn’t updated yet, which very often happens with a new award. 

If the date of the award is from 21st October 2025 then I would say very little money is owed. 

Yeah that's correct and that's what's confusing us because his last pip payment was the 22nd October for £412.40 and the letter says I can award you enhanced from 21st October 
We will pay £558.40 on the 19th November this is money we owe you from 22nd October until 18th November 
Now I have made a decision we may owe you some money you will get a letter from us to tell you more about this 
We will then pay your benefit into your usual account every four weeks in arrears on a Wednesday 

I'm going to have to ring them tomorrow to clarify are they okay to speak to? 

I'm confused as to what needs clarifying.... you could be on the line for the best part of an hour to get little. The £558.40 will be paid as per normal payment date 4 weekly cycle and there may be a very small amount of backdating also to be addressed separately. As Poppy says that is likely to be very small and that's because looking at the dates, through my foggy brain admittedly, it may be just 1 day of uprated amount to backdate for the 21st October (date of decision/new increased award) as the new rate kicked in the next day for a full payment period to end on 18 Nov. They paid £412.40 on 22 October as that was the rate of PIP previously awarded to end 4 week period 21 October but that rate on October 21 increased due to new award and that extra amount needs backdating for that day.

They will write to you to detail that backpayment and as far as I can tell they reliably pay it...it's a very small amount that I can work out if pressed...lol

Am I missing something here fellow MSErs.... under lots of anti cancer drugs etc but it looks straightforward.

poppy12345

I agree with Muttley above and it’s likely to be just 1 day they will owe you for which would be 21st October. 

I can’t see the point in ringing them and getting yourself stressed out by what is likely to be a long wait. You will be sent a letter at some point and paid what is owed. 

born_again

poppy12345 said:

shazajo said:

born_again said:

When is your payment date?
Back payments tend to be separate & not included in your normal payments.

Next payment is 19th November and it says we will pay you £558.40 on 19th but then automated line says £412.40 on the 19th but award letter says £558.40 on the 19th and we think we owe you money we will write to you separately? 

£558.40 is the 4 weekly amount for Enhanced daily living and standard mobility. For this reason the letter is correct and the automated payment line hasn’t updated yet, which very often happens with a new award. 

If the date of the award is from 21st October 2025 then I would say very little money is owed. 

Back dating is usually from the start of when the reassessment was due. Not from the date the decision was made. Certainly was in my wife's case.

So when did OP start the reassessment?

poppy12345

born_again said:

poppy12345 said:

shazajo said:

born_again said:

When is your payment date?
Back payments tend to be separate & not included in your normal payments.

Next payment is 19th November and it says we will pay you £558.40 on 19th but then automated line says £412.40 on the 19th but award letter says £558.40 on the 19th and we think we owe you money we will write to you separately? 

£558.40 is the 4 weekly amount for Enhanced daily living and standard mobility. For this reason the letter is correct and the automated payment line hasn’t updated yet, which very often happens with a new award. 

If the date of the award is from 21st October 2025 then I would say very little money is owed. 

Back dating is usually from the start of when the reassessment was due. Not from the date the decision was made. Certainly was in my wife's case.

So when did OP start the reassessment?

Unfortunately not in all cases it isn’t. It was the case for me but many people are awarded from the date the decision was made. In this case it’s awarded from 21st October.