EDF have changed Economy 7 times

pattymac33

Hi All,
Magically, after i communicated with edf yesterday using comments and technical terms I learned from you all, the time settings appear to have been restored to my proper E7 settings. I will watch over the next day or so and do a repeat of the test i did last week with just a NSH on overnight.
Hopefully my ALCS wont have been screwed up with the restoration of proper time settings.
I will also await the bill to see if it is based on actual meter readings or what is showing on the web.
Once all is correct i will let them close the case.
Thankyou to all - you helped me confidently tell then what needed doing.
Pattymac

Ildhund

pattymac33 said:

... the time settings appear to have been restored to my proper E7 settings. 

Really good news - thanks for sharing!

Just a word of caution: 'proper E7 settings' covers two sorts of settings: the tariff switching table, which dictates when offpeak periods start and end, and the ALCS calendar, which dictates when a restricted feed (e.g. to heating equipment) switches on and off. In a normal E7 environment, the two distinct schedules will be identical. Sadly, they often aren't. It's also often a tedious process to find out just what timings the two schedules comprise.

CrazyMaisy55

I’m having a similar problem with my mum’s new smart meter. EDF have replaced her old RTS complex meter with a SMETS2 smart meter, but are taking their time commissioning it.
It’s showing 2 readings, which I assume are peak and off-peak, but her NSH is coming on at odd times and looks like most of the usage is registering as peak usage.

She is supposed to be being moved to an Economy 7 tariff, but her online account is still showing the old tariff.

Is it likely that the meter is configured to E7 hours, but the heater is still being controlled by the tariff? Or another schedule? 

The times the NSH comes on appear to be 9-11pm, 12-2 am, 7-10am, 4-5pm according to the graphs online. These are not the previous timings, nor E7 timings. It’s hard for me to check accurately as I don’t live there and she is too frail to check it herself.

 I have queried it with EDF but they don’t seem to be rushing to sort it out. I’m concerned mum is going to get hit by a big bill if it’s not set up correctly.

Any advice please?
sorry to tag onto an oldpost but I’m a newbie on here and can’t start posts yet 🤷‍♀️

Swipe

CrazyMaisy55 said:

Any advice please?
sorry to tag onto an oldpost but I’m a newbie on here and can’t start posts yet 🤷‍♀️

Raise a complaint and get it in writing that her bill will be recalculated once fixed so your mother will not be out of pocket by their mess up.

pattymac33

Hi All, just an update.

Of course the tariffs changed on 1st Jan and of course my tariff time settings glitched again and are now as before (but with GMT) so 7-10am, 4-5pm and 9-11pm 12-1am.

EDF have so far failed to respond to 2 emails, 1 social media post and a telephone call so performance from them remains abysmal.

What is frustrating is that this seems to be a common issue and their systems surely can be set up to cross reference a check on tarriff times when the tarriff charges are reset.

We have after all sent a man to the moon.

I am going to write to OFGEM about it as it is a system problem EDF are failing to address.

After that,and once corrected, I may jump ship to a fixed tariff with Octopus

QrizB

Sorry to hear that you're still battling EDF.

We have after all sent a man to the moon.

And I suspect we sent them there using less computer power than your smart meter has!

WiserMiser

Thete should be big fines for getting this wrong the first time. How many people are being overcharged by EDF for years and years and not even realising it?

There should then be humongous fines for getting it wrong again.

pattymac33

Just an update: still unresolved at 5 weeks

Despite my emails and calls saying it was an issue with the tariff time clock settings I had an email today brightly telling me that "metering had looked into my meter ALCS settings and they were all good. To let them know if I had any more problems in the future"

ie Bish bash bosh - !!!!!! off.

Now presumably I have to start the whole process again.

Last year there was a number for metering services - this now rings out and you can only go through the main edf number with repetition of your problem, no solutions offered nor follow up contact.

Its all so depressing.

Does anyone know any secret ways/dodges of actually getting through to metering at EDF!??

Swipe

Ask EDF for a deadlock letter and take your case to the energy ombudsman.

pattymac33

Final update - still not resolved so since last July until now I have had 9 weeks (out of 8 months) of the correct E7 tariff set on my meter.

I had assumed it was mis set E7 but decided to stay up one night and watch the meter - Im actually on low tariff for 8 hours ( 7-10am, 4-5pm, 9-11pm and 00 - 2am) This is therefore looking like their E8 tariff

Ive told them about this repeatedly and demanded to speak to someone who knows what they are talking about from metering but still nothing happens.

I had wanted to get the meter set to correct E7 before jumping ship but have initiated a switch to Octopus.

When Octopus take over the meter and seamlessly programme the correct TOU clock settings (🤞) this will add considerably to the indefensibility of EDF when the Ombudsman reviews the case.