Openreach have put BT broadband for my neighbours in a trench they dug through my garden

flaneurs_lobster

twopenny said:

Also say what you wish to happen is make good the trench, garden and house with removal of BT cables 

OTOH, if you were considering migrating to FTTP now might be a good time..........

purbeckgirl

Thank you all so much for your advice.  I have booked a call from my insurance legal helpline (excellent thought there, sheramber) and expect a call back next Weds, so hopefully they will tell me what options I have.
Will go to the ombudsman as a last ditch but hoping can get this sorted without.
Strange you should mention the CEO, the lunatic is in my head, as that was one of the first things I did when this started.  Got a very nice email saying it wasn’t down to Openreach and Virgin was working on the road that day!

Okell

PHK said:

This isn't really a Consumer Rights question.

But what did Openreach say when you asked them about the latest incident ?

Yes - I think this is in the wrong place.

Should be either House buying, renting & selling — MoneySavingExpert Forum or Broadband & internet access — MoneySavingExpert Forum

The first because I see this as a property rights and access to property question.  I know utility companies can have rights to access people's property without their permission and that sometimes prior permission (wayleaves?) has been granted to utiltiy companies to cross people's property.  The OP really needs to know why Openreach/BT are using their property without apparently asking permission.  Perhaps they think they don't need it

The second because the first post on there is about the installation of full fibre broadband at a property.  I'm susre somebody there will understand what is happening and whether the OP has a complaint.

I wish the OP good luck.  My dealings with both BT and Openeach have always resulted in complete SNAFUs

This is not a consumer rights issue

Grumpy_chap

purbeckgirl said:

Thank you all so much for your advice.  I have booked a call from my insurance legal helpline (excellent thought there, sheramber) and expect a call back next Weds, so hopefully they will tell me what options I have.
Will go to the ombudsman as a last ditch but hoping can get this sorted without.
Strange you should mention the CEO, the lunatic is in my head, as that was one of the first things I did when this started.  Got a very nice email saying it wasn’t down to Openreach and Virgin was working on the road that day!

If Openreach say it is not their asset, reply back to thank them and request they confirm they have no objections to you cutting the asset at both ends.

mta999

Grumpy_chap said:

purbeckgirl said:

Thank you all so much for your advice.  I have booked a call from my insurance legal helpline (excellent thought there, sheramber) and expect a call back next Weds, so hopefully they will tell me what options I have.
Will go to the ombudsman as a last ditch but hoping can get this sorted without.
Strange you should mention the CEO, the lunatic is in my head, as that was one of the first things I did when this started.  Got a very nice email saying it wasn’t down to Openreach and Virgin was working on the road that day!

If Openreach say it is not their asset, reply back to thank them and request they confirm they have no objections to you cutting the asset at both ends.

Yes this is exactly what I would do !!

born_again

Would seem a good way to start a dispute with your neighbour....

Okell

Grumpy_chap said:

purbeckgirl said:

Thank you all so much for your advice.  I have booked a call from my insurance legal helpline (excellent thought there, sheramber) and expect a call back next Weds, so hopefully they will tell me what options I have.
Will go to the ombudsman as a last ditch but hoping can get this sorted without.
Strange you should mention the CEO, the lunatic is in my head, as that was one of the first things I did when this started.  Got a very nice email saying it wasn’t down to Openreach and Virgin was working on the road that day!

If Openreach say it is not their asset, reply back to thank them and request they confirm they have no objections to you cutting the asset at both ends.

mta999 said:

Grumpy_chap said:

purbeckgirl said:

Thank you all so much for your advice.  I have booked a call from my insurance legal helpline (excellent thought there, sheramber) and expect a call back next Weds, so hopefully they will tell me what options I have.
Will go to the ombudsman as a last ditch but hoping can get this sorted without.
Strange you should mention the CEO, the lunatic is in my head, as that was one of the first things I did when this started.  Got a very nice email saying it wasn’t down to Openreach and Virgin was working on the road that day!

If Openreach say it is not their asset, reply back to thank them and request they confirm they have no objections to you cutting the asset at both ends.

Yes this is exactly what I would do !!

I not sure that would be a good idea until the OP is better informed about what is going on.

The OP might want to check that when they bought the property there were no easements or wayleaves granted to BT or Openreach.

I know nothing about the topic except that it might be possible that that is what Openreach are relying on

Wayleave agreement | Practical Law

This is why I think this topic should properly be on the property board or the broadband board.

born_again said:

Would seem a good way to start a dispute with your neighbour....

And this...

Grumpy_chap

Okell said:

I not sure that would be a good idea until the OP is better informed about what is going on.

Remember, I said to write to Openreach to obtain their confirmation of no objections.
That would probably prompt a proper reply rather than the apparent fob off given this far.

35har1old

flaneurs_lobster said:

twopenny said:

Also say what you wish to happen is make good the trench, garden and house with removal of BT cables 

OTOH, if you were considering migrating to FTTP now might be a good time..........

Perphaps you could upload a few photos 

Grumpy_chap

purbeckgirl said:

.  Got a very nice email saying it wasn’t down to Openreach and Virgin was working on the road that day!

A change from my line of thoughts upthtread.


Was the work done by Openreach?
Or by 'a contractor working on behalf of Openreach'?
If the latter, is it possible that the contractor also operates as 'a contractor working on behalf of Virgin Media'?