Meals/drinks denied on last day of All inclusive Holiday!

zagfles

vacheron said:

zagfles said:

vacheron said:

Splitrim said:

michele-p said:

We're going all-inclusive skiing in January, they've made it very clear on the website, I suspect not all sites do this!
"Included meals start with dinner on the first evening and end with breakfast on the last morning." 

it would be great if when booking AI the tour opperators made this clear.

we've not had this problem at other resorts  

what annoys me most is that we ate/drank nothing on our "first day" as we arrived just after midnight !

It's interesting that many people do tend to think this way only in relation to long stay overseas leisure holidays. 

If you booked one night with dinner bed and breakfast at a Hilton in a business park just outside of Slough for a business trip, would you roll up back at the hotel the following evening 10 hours after you had checkced out and sit yourself down in the dining room with the expectation of free food?  In reality, the situation is no different. 

Of course it's different. If you book a package holiday the tour operator and hence the hotel will know your arrival and departure times and any big hotel should be able to cater for late/early arrivals & departures eg by allowing late checkout as they know they'll have late checkins. It's the thing that got me first time I went on a package holiday. A package should mean accommodation (and any AI etc) is provided for the duration of the holiday. Otherwise it's not really a package. 

In that case the issue needs to be taken up with package operator not the hotel as the package operator is the only one who is guaranteed to know when the customers flights arrive and depart. The hotel will not know your arrival times unless the package operator tells them as that information makes no real difference as far as the hotel are concerned.

I don't see any harm in the package operator providing an extended meal option, but I would also expect this to be at an additional cost as not everyone may need or want it.

For as long as I can remember (I have been holidaying abroad since the 1980s) every hotel charges by the night, which can includes an evening meal and a breakfast, and lunch (if full board / AI) when two consicutive nights are booked. This is how it has been for decades.

If hotels wish to extend your stay as a courtesy, then that is entirely their choice, if this is a deal breaker, a quick e-mail to the hotel to confirm before booking would avoid any dissappointment.

Why should there be an additional charge if someone is on a late flight and arrives 10pm, and leaves 8pm a week later compared to someone who arrives 1pm and leaves 11am a week later? Same amount of time at the hotel. 

Package operators and hotels will know the arrival departure times so should be able to manage it fairly easily. It's not like an independant booking where the hotel won't know your travel arrangements. Generally flights are similar week to week and if a hotel has eg 20 arrivals off the a late Gatwick flight they know that those rooms won't be required till late, and so can allow the previous weeks' guest to stay late, and phase the cleaning of those rooms. 

Obv sometimes there won't be a one to one match so sometimes rooms may need to be vacated early but there's no excuse for AI facilities etc not to be available for an equal amount of time for a late arriver/departer compared to a lunchtime arrival. It's a package.