Santander Edge 6.00% Saver

BarGin

molerat said:

wiseonesomeofthetime said:

BarGin said:

Is there an easy way to find out when your 12 months is due to end? I can't remember when I opened mine and may not have funded them straight away.

Go to your 'documents' within Santander app or online banking and there should be a Welcome Letter in there.

Failing that, do you hoard emails (like I do) from financial institutions?

No welcome letters for the Edge Saver.

....... but ........

You could always look at the top of the on line banking screen 

Brilliant, thanks!

friolento

s71hj said:

molerat said:

wiseonesomeofthetime said:

BarGin said:

Is there an easy way to find out when your 12 months is due to end? I can't remember when I opened mine and may not have funded them straight away.

Go to your 'documents' within Santander app or online banking and there should be a Welcome Letter in there.

Failing that, do you hoard emails (like I do) from financial institutions?

No welcome letters for the Edge Saver.

....... but ........

You could always look at the top of the on line banking screen 

I don't think that is visible for us app users. 

It isn't - but we can use online banking when desperate 

molerat

There are quite a few things that cannot be done in the app, although things are getting gradually added, that is why also having access to the web portal is pretty important. 

t33

This is a bit unrelated.  But have asked for my matured Edge Saver to be closed via the chatbot 48 hrs ago and it is still there so assume I cannot open a new fresh one.  IIRC it took 24 hrs before.  Is there a record somewhere of my request that I can see somehow.

Also, my Alerts options are not working for anything other than my Current Account (I have 3 others).

clivep

t33 said:

This is a bit unrelated.  But have asked for my matured Edge Saver to be closed via the chatbot 48 hrs ago and it is still there so assume I cannot open a new fresh one.  IIRC it took 24 hrs before.  Is there a record somewhere of my request that I can see somehow.

Also, my Alerts options are not working for anything other than my Current Account (I have 3 others).

It's always been at least 2 working days for me.

If you go into the chatbot then you should see your previous conversation.

t33

Thanks for that info.  I'm assuming the Alerts are disabled while the change is going on in the background with the close/transfer.

These questions are a bit banal so apologies for that but I've been really involved in other absorbing stuff the last months so I'm out of the loop, I've just noticed a substantial sum in an instant access account at a grim 2.96% i'll have to sort out, and lots of others to check.  Doh.

Ta

pfpf

hi, anyone had recent experience of closing an Edge Saver 6%?

last time i closed one it was very fast, this one i chatted and confirmed closure pre 12pm on the 10th Feb.

i know it says within 5 working days, anyone?

MisterMotivated

Yes, I closed mine on Thursday 5th via the Chatbot and it wasn't actioned until Wednesday 11th. Definitely slower than previous times

snookerloopy96

https://forums.moneysavingexpert.com/discussion/comment/81884681#Comment_81884681

Mine was renewed/reopened within 2 or 3 days so I got lucky.

clairec666

https://forums.moneysavingexpert.com/discussion/comment/81884681#Comment_81884681

Not specifically the Edge Saver, but I've had a couple of sluggish closures of other Santander accounts recently (3 days +)