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Advice re collection by courier for eBay item
Neroli2
Posts: 13 Forumite
Would like some advice re the following. I sold an item of furniture on EBay and the buyer arranged a courier to collect the item. I had emailed the buyer asking for the collection code and he confirmed that he would give to the courier. However the courier arrived this morning to collect but did not have the collection code. I rang the buyer and said that I couldn’t release the item without the code. The buyer told me that he was driving and didn’t have access to the code until he got home as was on his laptop. The courier who was listening to all this said that he could come back later in the day when I got the code to collect. I relayed this to buyer but again reiterated that I must have the code before I could release item.
So, courier left and I then got a text from the courier company to say collection failed and collection rearranged for Thursday. I phoned the courier company to advise that their driver had said he could return later but they told me that the driver should not be rearranging pick ups and I would have to rearrange with them! Also would add, still haven’t heard from buyer with collection code.
Just wanted some advice. I won’t be available on Thursday as am working but am happy to rearrange for Friday. However should it be me rearranging with the courier or should this be the buyer? I am going to email the buyer to confirm all this just so I have proof.
Thanks! In the past I’ve only sold small items that can be collected so unsure if I’m doing the right thing!
So, courier left and I then got a text from the courier company to say collection failed and collection rearranged for Thursday. I phoned the courier company to advise that their driver had said he could return later but they told me that the driver should not be rearranging pick ups and I would have to rearrange with them! Also would add, still haven’t heard from buyer with collection code.
Just wanted some advice. I won’t be available on Thursday as am working but am happy to rearrange for Friday. However should it be me rearranging with the courier or should this be the buyer? I am going to email the buyer to confirm all this just so I have proof.
Thanks! In the past I’ve only sold small items that can be collected so unsure if I’m doing the right thing!
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Comments
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when I read "collection by a courier" I immediately thought "scam"!! I may be wrong of course.
Is the courier company legit? Did you google their number or know them already?? If it's a one person & a van type thing I would be very wary as they could collect as the buyer may say it was never received and demand their money back.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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I don't blame you for having doubts! I hope it works out for you.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
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