Vehicle into front wall

mills705

I put in a complaint about the communication element and a few other pieces of info. 

The complaint handler agreed that the communication from the insurer + the loss adjustor were poor and my complaint was upheld. I received £350 compensation. 

DeathByFluffy

mills705 said:

I put in a complaint about the communication element and a few other pieces of info. 

The complaint handler agreed that the communication from the insurer + the loss adjustor were poor and my complaint was upheld. I received £350 compensation. 

That's a great result, I didn't expect that at all! 

luci

mills705 said:

I put in a complaint about the communication element and a few other pieces of info. 

The complaint handler agreed that the communication from the insurer + the loss adjustor were poor and my complaint was upheld. I received £350 compensation. 

Good result. I also didn't expect that. It shows that it's always worth at least trying.

mills705

Just a few updates here if anyone cares.

After reviewing the final response letter, the complaint handler actually missed out a few pieces in acknowledging what went wrong. So I pushed back on her, she did not change her tune so I said OK and sent the complaint to FOS.

The adjudicator agreed with my opinion regarding the lack of communication and how it was initially dealt with and upheld my complaint increasing my compensation. I do not know if Allianz agreed or disagreed but I agreed. So we got a further payout from them.

Renewal has subsequenelty arrived and is a little more expensive than last year but the total cost of the claim is £46k.

Going to shop around as they were awful and noticed we should have been offered a contribution for matching suites but this was not given to us. They took our setee but love chair was not discussed during the call at all.