Melton Building Society - Migrating Computer Systems

flaneurs_lobster

OrangeBlueGreen said:

ChewyyBacca said:

Re-Registration process was a tad clunky. First time OTP didnt arrive.
Repeated the process & got through.
Thankfully all the deposits sent on 1Oct are reflected in the accounts.
Nominated account details are reflected under Payments-> Mange your accounts

Top Right corner, 'Bell' sign-> Anyone else notice weird Notifications like these?  I spilled my tea when I read Joint account application! This I never applied
Then address updated 4 hr back, I had started registration process just 15 mins back, so 4 hours ago address update isnt possible.

These notifications seem hard coded. Something the team forgot!

Yes I have the exact same notifications. I look forward to our joint account, feel free to deposit anytime and I promise to look after it :-)

Whoops, test data in the live system. Bit naughty.

OrangeBlueGreen

Tested the Faster Payment option. 

Did it on the new Melton online at about 1.30pm and monies just arrived in nominated account.

dcs34

Having registered successfully (following the advice in here about account numbers and mobile numbers) my first attempts to log in with the new details didn't work.

However after waiting 20 minutes or so it does now seem to be working correctly. Albeit everything is a little clunky (the OTP messages are quite basic for example).

But definitely worth waiting a bit before trying again, or contacting them, as you may be able to solve the issue for yourself.

vicmoniac

WITHOUT PREJUDICE.

After an interesting conversation, what I gleamed is a run down of the following:

it looks like their updated system has ment ALL previous online users id and passwords will NO LONGER WORK!
This is still affecting a lot of their customers!

Some people were informed most weren’t!

There does not seem to be any acknowledgement on their website of this or anything informing customers of the ongoing problems and that it is necessary to fully reset any and ALL account(s) via the”activation method”, as previously stated on this forum by (OrangeBlueGreen) and others. They are still working on getting new products available which looks like it has been stalled due to the mass of online account problems.

They are not answering their call back or phone feature on the website.
They seem to only be dealing with complaints and helping customer get back online but the phone lines have been very busy.

My account access has now been reactivated via the ACTIVATION method but their system was not working at least a week prior to the system change and for a couple of weeks since the re-launch, which was at the very start of October and it is evident that big parts of the website are not operational still.

They may need to be aware that their “OTP” system have massive limitations. (AS ALL OTP SYSTEMS DO!, that card reader systems don’t )

“Tricky dicky” you may need to launch a complaint if not sorted yet.

WITHOUT PREJUDICE.

soulsaver

No trouble here - just logged in - all acs visible and up to date.

happybagger

Surprised they still haven't restarted account openings, online or in branch yet. The online system has been running for over a week

OrangeBlueGreen

happybagger said:

Surprised they still haven't restarted account openings, online or in branch yet. The online system has been running for over a week

I am guessing they are prioritising registrations/logins and will relaunch accounts once this has calmed down to not overwhelm their capabilities/staffing.