Melton Building Society - Migrating Computer Systems

mon3ysav3r

I got in and created an account.

The mobile number do not include the leading zero, i.e. start 7 not 07, country code auto fills in if you click past as +44, this makes it a 10 digit input

The account number was the 7 numerics from my account ABC1234567XYZ prefixed with a 0 to make it a 8 digit input 01234567

The password you create can only have a maximum of 20 characters, it does not tell you this.

Neither a txt or an email came through for the 6 digit one time passcode, I had to click resend.

It doesn't tell you whether it is sending you an email or a txt, which is annoying.

They could have made this easier I feel!

wmb194

flaneurs_lobster said:

Melton have provided a step-by-step guide to activating your User Profile

https://www.themelton.co.uk/tmbs-content/uploads/2025/09/User-profile-activation-insert-2.pdf

Step 3 mentions "you’ll need your 8 digit account number". My account identifier is 13 Characters XXXnnnnnnnXXX.

Should I be using a subset of this account id?

Use the seven numbers in the middle and add a zero in front. This is the classic trick to add numbers to a short amount number.

This worked for me and I setup my password and new ID only to be met with an, “access denied” message when I tried to login…

premierfella

It isn't working perfectly for everyone.

I 100% know the details I am inputting are correct, followed their instructions regarding 0 before the 7 digit account number (tried both accounts numbers I have, and yes I'm using the numbers from the xxxnnnnnnnxxx account number with a zero on the front) and 10 digit mobile number (omitting the first zero). Get the data invalid message.

I'm in no rush to call them though to find out what data field they have incorrectly typed into their system from my account application forms (which I assume may be the "error" as it's working fine for others)

Kim_13

mon3ysav3r said:

I got in and created an account.

The mobile number do not include the leading zero, i.e. start 7 not 07, country code auto fills in if you click past as +44, this makes it a 10 digit input

The account number was the 7 numerics from my account ABC1234567XYZ prefixed with a 0 to make it a 8 digit input 01234567

The password you create can only have a maximum of 20 characters, it does not tell you this.

Neither a txt or an email came through for the 6 digit one time passcode, I had to click resend.

It doesn't tell you whether it is sending you an email or a txt, which is annoying.

They could have made this easier I feel!

Mine was an email when I registered, then a text when I used the created details to log on.

Ch1ll1Phlakes

I've just set up mine with no issues (bar the facts I somehow lost the ability to type a password and avoid the back button). As above account number is 7 numeric from account reference preceded by a zero. This cause no issues at all for me and I got through to the new account setup repeatedly.

The account setup was simple if I had been able to just type a password the first time round. Emailed One-Time Password arrived immediately each time (yes took me six attempts  ). Once I finally set up my password, login was also immediate with no issues with an immediate OTP again.

New system seems quite clean, though I'm sure we'll find out any issues over time.

On the note of whether the OTP comes to your phone or email, I imagine it will come to whatever you're preferred method of contact was on your old-style account. 

Gers

I too got an error message about invalid data - tried four times before calling them.  The agent was extremely pleasant and patient (very impressive) and checked all my details which were correct.  As we were on the phone I tried again and it worked - perhaps a nudge from their end brought it back to life.

New details sorted and all's well now.

OrangeBlueGreen

I'm in and all looks good.

It's great that you can now do transactions yourself and don't need to message/email them to receive a cheque.

I'm sure it will be hit and miss during the launch but ensure you omit the first 0 from your mobile number and only use the digits from the account number preceded by a 0. It's an odd process but at least you only have to register once and then forget about it.

I echo the comments about not knowing if they've emailed or text you the OTP and switched between both during registration, I'm guessing it makes sense to them but not really customer friendly. Hopefully it's just for registration too. Edit: looks like you get both for everything.

Also I note the account nicknames haven't migrated across, but it won't take a couple of minutes to amend them. Edit: I've noticed that once input, you have have to go into the account and then click details to see the account nickname, that doesn't make sense at all. Needs to be on front page though they do show straight away if you attempt a faster payment or transfer.

2nd Edit: I notice that to make a faster payment, you first have to go to the account details page and attach/validate the nominated account details with an OTP (click the pen next to the "Nominated Account"), then it works. I tried sending a payment without doing that first and it failed. I imagine they will get a lot of calls about this.

gt94sss2

My problem with registering is that it only lets me input 2 of the digits of the OTP code they have sent me!

That and the activate user page is not mobile friendly..

ChewyyBacca

Re-Registration process was a tad clunky. First time OTP didnt arrive.
Repeated the process & got through.
Thankfully all the deposits sent on 1Oct are reflected in the accounts.
Nominated account details are reflected under Payments-> Mange your accounts

Top Right corner, 'Bell' sign-> Anyone else notice weird Notifications like these?  I spilled my tea when I read Joint account application! This I never applied
Then address updated 4 hr back, I had started registration process just 15 mins back, so 4 hours ago address update isnt possible.

These notifications seem hard coded. Something the team forgot!

OrangeBlueGreen

ChewyyBacca said:

Re-Registration process was a tad clunky. First time OTP didnt arrive.
Repeated the process & got through.
Thankfully all the deposits sent on 1Oct are reflected in the accounts.
Nominated account details are reflected under Payments-> Mange your accounts

Top Right corner, 'Bell' sign-> Anyone else notice weird Notifications like these?  I spilled my tea when I read Joint account application! This I never applied
Then address updated 4 hr back, I had started registration process just 15 mins back, so 4 hours ago address update isnt possible.

These notifications seem hard coded. Something the team forgot!

Yes I have the exact same notifications. I look forward to our joint account, feel free to deposit anytime and I promise to look after it :-)