Company is appointing an Administrator

RokeJulianLockhart

born_again said:

RokeJulianLockhart said:

In this instance, creditors have often paid not solely for the course, but an examination add-on. Some parts of the course shall continue to be rendered during insolvence, like provision of course documentation, albeit without tutor support. However, because they have lost their accreditation, they shall not be able to provide examination handoff. Would a student be able to at least charge that back in its entirety?

You need to forget about what creditors would get & what would happened to the course due to insolvency.

Chargeback in this case is based on what you purchased. So full course, as described, which if including any exam fee's as well.
You are entitled to claim what you did not receive.
Rule of thumb is that you get a % back.
So if it was a 2 year course & they stopped after a year. You get 12 months or 50% back.

Evidently, I didn't communicate what I intended to. I intended to distinguish between the course and the examination payments. They are separate purchases, although being able to purchase the examination referral appears to be dependent upon purchase of the course, of what I recall.

With that premise, would the examination purchase, which cannot be completed due to the course provider's loss of accreditation, likely be refundable in its entirety?

born_again

RokeJulianLockhart said:

born_again said:

RokeJulianLockhart said:

In this instance, creditors have often paid not solely for the course, but an examination add-on. Some parts of the course shall continue to be rendered during insolvence, like provision of course documentation, albeit without tutor support. However, because they have lost their accreditation, they shall not be able to provide examination handoff. Would a student be able to at least charge that back in its entirety?

You need to forget about what creditors would get & what would happened to the course due to insolvency.

Chargeback in this case is based on what you purchased. So full course, as described, which if including any exam fee's as well.
You are entitled to claim what you did not receive.
Rule of thumb is that you get a % back.
So if it was a 2 year course & they stopped after a year. You get 12 months or 50% back.

Evidently, I didn't communicate what I intended to. I intended to distinguish between the course and the examination payments. They are separate purchases, although being able to purchase the examination referral appears to be dependent upon purchase of the course, of what I recall.

With that premise, would the examination purchase, which cannot be completed due to the course provider's loss of accreditation, likely be refundable in its entirety?

If exam was purchased via another means then NO it would be able to claim back. You can only claim back what you did not receive.
The exam is still available.

Just the same as if you buy a train ticket & a hotel separately & the train does not run. You can claim for the train, but not hotel. 

But OP made no mention of exams or paying for them separately.

RokeJulianLockhart

Again, I didn't mean that. When purchasing the course, the option to purchase an examination is provided in the same screen as an add-on. I presume that this makes it a separate purchase, but should be refundable, just as the course is (if not more so), considering that, unlike the course, the examination was not provided in its entirety. For most Oxbridge Limited courses, if one pays GBP 1500 for a course and examination, approximately 1200 of that cost shall be the examination.

born_again

RokeJulianLockhart said:

Again, I didn't mean that. When purchasing the course, the option to purchase an examination is provided in the same screen as an add-on. I presume that this makes it a separate purchase, but should be refundable, just as the course is (if not more so), considering that, unlike the course, the examination was not provided in its entirety. For most Oxbridge Limited courses, if one pays GBP 1500 for a course and examination, approximately 1200 of that cost shall be the examination.

If it is one purchase (one amount) that they is what you are making a chargeback for.

RokeJulianLockhart

Thanks. To confirm, if I pay for both in one transaction, I am solely able to charge back the amount of that transaction, rather than what I and the original seller considered to be separate items at the time of purchase?

I ask because if I have an itemised receipt (as I do), I would expect to be able to consider each purchase to be separate, irrespective of how payment was conducted.

born_again

RokeJulianLockhart said:

Thanks. To confirm, if I pay for both in one transaction, I am solely able to charge back the amount of that transaction, rather than what I and the original seller considered to be separate items at the time of purchase?

I ask because if I have an itemised receipt (as I do), I would expect to be able to consider each purchase to be separate, irrespective of how payment was conducted.

I suggest you speak to you card provider & they will explain what they can do to help you 👍

TheForgotten

Hi Oscar
Sorry to hear about your experience.  My son is also enrolled half way through an A-Level course and I have just received confirmation from the administrators that the company has ceased trading.  Here is what I have received from them so hopefully they will get in touch with you regarding a refund - 

"I would advise you that I was appointed Administrator of the above company jointly with Guy Hollander by the Directors, on 1 October 2025.  We are both authorised to act as an Insolvency Practitioner by the Institute of Chartered Accountants in England and Wales.

I advise that, regrettably, the Company has ceased to trade and as a result your current course being conducted through the Company will not be completed. 

 What does this mean

• All courses: Unfortunately, tutor support and marking have now come to an end.
• Certificates/qualifications: Oxbridge will no longer be accredited, so it cannot award certificates.
• System access: You will continue to have access to your online learning system and course materials until July 2026, but this will be for self-study only. This may allow you to complete your studies independently or transfer your work to another provider.

 What you should do now

• Keep any records you have (receipts, emails, coursework).
• If you wish to complete your qualification, we recommend contacting other accredited providers who may accept your prior learning and coursework.

 Future document delivery

In accordance with Rule 1.50 of the Insolvency (England and Wales) Rules 2016, I am able to elect to deliver all future documents to creditors via the Portal listed below, without any additional notice to creditors."

RokeJulianLockhart

(It was for that reason that I asked my questions: I want to know what to submit, by knowing what I'll be unable to recover via my bank, first.)

born_again

RokeJulianLockhart said:

(It was for that reason that I asked my questions: I want to know what to submit, by knowing what I'll be unable to recover via my bank, first.)

Just speak to the disputes team. They will run through the process & what you can claim. Just tell them every thing. They will then say if they need anything.
In  the vast majority of cases nothing is required other than the questions asked & your answers.

RokeJulianLockhart

That is, the disputes team of my bank or the insolvency administrators? Thanks.