Company is appointing an Administrator

born_again

As a rule it is up to customer to provide proof of administration.

Only the big companies will banks not ask for it, as they already have a copy of required info, or Visa/Mastercard have decided that it is not required.

PHK

Not wishing to put a downer on things and I hope  I'm wrong, but I'm not sure a chargeback would be successful.

Unlike. Section 75, Chargeback isn't a legal right but a voluntary scheme run by the card providers. 

For a claim to be successful then one of the reason codes listed by the card scheme must apply. 

For example, Visa has four categories of code and this probably falls under category 13 (customer disputes) unless this is considered fraud. 13.1 is Goods or Services Not Received but this means not received at all. 13.3 is Goods or Services Not as Described which means the service is deficient in some way. The provider going out of business doesn't really sit comfortably in either of those. 

Generally speaking when a service has begun but not been received because the firm has gone into administration, the customer is considered to have received partial benefit and so doesn't receive a refund. But becomes a creditor.  

To the OP, please speak to your bank about this. They will do their best to see if a chargeback will succeed. I would concentrate on the fact that you haven't received any contact or tutoring for two weeks and leave out the administration because it hasn't happened yet. 

MyRealNameToo said:

born_again said:

oscar81 said:

visidigi said:

How much was the course?

Hi, thank you for the reply! Does the amount I paid have an affect my rights? I’d prefer to know that first before putting the specific amount on a public forum!

So a 2 year course & you have had one month. Then you would be looking at a part refund of 23 months.

Think its more complex than that... sounds like you "learn at your own pace" type of thing with an upper bound of 2 year

oscar81 said:

MyRealNameToo said:

oscar81 said:

On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025.

On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and the 26th of September.

At first I was able to contact the tutors and receive emails back with help/support, and also to contact the customer support team — these have ceased in the last 2 or more weeks.

I would like to know if anyone knows what I can do? Do I have any rights? I paid by debit card, and their refund period is 14 days (which obviously has since passed). As I am no longer receiving communication, and have no idea if in the future I will continue to be able to access the course content, am I eligible for a refund?

The course access and support is supposed to last 2 years (that is how long you have to complete the course and take exams).

Please let me know if any more information is required. Thanks in advance!

On what basis do you think an administrator has been appointed? Why were further administrators appointed after the first?

Assuming you mean the website is called that then the company is Oxbridge Ltd 9622558 - looking at the Gazette no administrators have been announced. There are lots of others publishing notices including "oxbridge" in their name but ideally you would give the company number from your contract so we arent looking at cross purposes.

How did you pay? Normal mechanism with insolvency is to do a chargeback 

Hi, thanks for the reply! I have information on the company.

Their company name is Oxbridge Ltd and the company number is 9622558.

On checking caseboard’s website, they have 3 cases open, applying to appoint an administrator. Case numbers are: CR-2025-BHM-000447 (19th of August), CR-2025-BHM-000488 (10th of September) and CR-2025-BHM-000528 (26th of September).

I paid by debit card. 

Never come across Caseboard before.

Notice of Intent to Appoint Administrators gives a company 10 business days grace where action can't be taken against them. It's possible to file more than one but generally the courts won't grant a series of them as it doesnt take long to appoint an administrator. 

I dont know enough about the tool or how to interpret it unfortunately. Something unusual is certainly afoot. 

As you paid by card then a chargeback is the most logical approach for the proportion of the course you didnt receive. Born_Again will know what process they typically go through in such a case, not sure if its worth waiting until an administrator has been appointed and therefore its in the Gazette or if banks dont bother checking the status of the company. 

born_again

PHK said:

Not wishing to put a downer on things and I hope  I'm wrong, but I'm not sure a chargeback would be successful.

Unlike. Section 75, Chargeback isn't a legal right but a voluntary scheme run by the card providers. 

For a claim to be successful then one of the reason codes listed by the card scheme must apply. 

For example, Visa has four categories of code and this probably falls under category 13 (customer disputes) unless this is considered fraud. 13.1 is Goods or Services Not Received but this means not received at all. 13.3 is Goods or Services Not as Described which means the service is deficient in some way. The provider going out of business doesn't really sit comfortably in either of those. 

Generally speaking when a service has begun but not been received because the firm has gone into administration, the customer is considered to have received partial benefit and so doesn't receive a refund. But becomes a creditor.  

To the OP, please speak to your bank about this. They will do their best to see if a chargeback will succeed. I would concentrate on the fact that you haven't received any contact or tutoring for two weeks and leave out the administration because it hasn't happened yet. 

MyRealNameToo said:

born_again said:

oscar81 said:

visidigi said:

How much was the course?

Hi, thank you for the reply! Does the amount I paid have an affect my rights? I’d prefer to know that first before putting the specific amount on a public forum!

So a 2 year course & you have had one month. Then you would be looking at a part refund of 23 months.

Think its more complex than that... sounds like you "learn at your own pace" type of thing with an upper bound of 2 year

oscar81 said:

MyRealNameToo said:

oscar81 said:

On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025.

On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and the 26th of September.

At first I was able to contact the tutors and receive emails back with help/support, and also to contact the customer support team — these have ceased in the last 2 or more weeks.

I would like to know if anyone knows what I can do? Do I have any rights? I paid by debit card, and their refund period is 14 days (which obviously has since passed). As I am no longer receiving communication, and have no idea if in the future I will continue to be able to access the course content, am I eligible for a refund?

The course access and support is supposed to last 2 years (that is how long you have to complete the course and take exams).

Please let me know if any more information is required. Thanks in advance!

On what basis do you think an administrator has been appointed? Why were further administrators appointed after the first?

Assuming you mean the website is called that then the company is Oxbridge Ltd 9622558 - looking at the Gazette no administrators have been announced. There are lots of others publishing notices including "oxbridge" in their name but ideally you would give the company number from your contract so we arent looking at cross purposes.

How did you pay? Normal mechanism with insolvency is to do a chargeback 

Hi, thanks for the reply! I have information on the company.

Their company name is Oxbridge Ltd and the company number is 9622558.

On checking caseboard’s website, they have 3 cases open, applying to appoint an administrator. Case numbers are: CR-2025-BHM-000447 (19th of August), CR-2025-BHM-000488 (10th of September) and CR-2025-BHM-000528 (26th of September).

I paid by debit card. 

Never come across Caseboard before.

Notice of Intent to Appoint Administrators gives a company 10 business days grace where action can't be taken against them. It's possible to file more than one but generally the courts won't grant a series of them as it doesnt take long to appoint an administrator. 

I dont know enough about the tool or how to interpret it unfortunately. Something unusual is certainly afoot. 

As you paid by card then a chargeback is the most logical approach for the proportion of the course you didnt receive. Born_Again will know what process they typically go through in such a case, not sure if its worth waiting until an administrator has been appointed and therefore its in the Gazette or if banks dont bother checking the status of the company. 

Also covers when only a part of a order or service is supplied.
Hence previous post that would only receive a refund for the part not received.

NATNAT73

Surely Oxbridge Home Learning have a legal obligation to confirm to the thousands of students of their demise and administration status?? 

No communication whatsoever and only detail available is via tutors and students highlighting what’s happened on Trustpilot reviews!

NATNAT73

The Founder and Managing Director Matt Jones once Tweeted this in 2022
“Helping others improve their lives motivates me. I believe everybody deserves a fair chance, irrespective of their circumstances”
Well Mr Matthew Jones do the right thing and communicate what the hell has gone on at Oxbridge Home Learning to the thousands of students and loyal tutors who you have completely let down …you owe it to them to come clean!!!

PHK

born_again said:

PHK said:

Not wishing to put a downer on things and I hope  I'm wrong, but I'm not sure a chargeback would be successful.

Unlike. Section 75, Chargeback isn't a legal right but a voluntary scheme run by the card providers. 

For a claim to be successful then one of the reason codes listed by the card scheme must apply. 

For example, Visa has four categories of code and this probably falls under category 13 (customer disputes) unless this is considered fraud. 13.1 is Goods or Services Not Received but this means not received at all. 13.3 is Goods or Services Not as Described which means the service is deficient in some way. The provider going out of business doesn't really sit comfortably in either of those. 

Generally speaking when a service has begun but not been received because the firm has gone into administration, the customer is considered to have received partial benefit and so doesn't receive a refund. But becomes a creditor.  

To the OP, please speak to your bank about this. They will do their best to see if a chargeback will succeed. I would concentrate on the fact that you haven't received any contact or tutoring for two weeks and leave out the administration because it hasn't happened yet. 

MyRealNameToo said:

born_again said:

oscar81 said:

visidigi said:

How much was the course?

Hi, thank you for the reply! Does the amount I paid have an affect my rights? I’d prefer to know that first before putting the specific amount on a public forum!

So a 2 year course & you have had one month. Then you would be looking at a part refund of 23 months.

Think its more complex than that... sounds like you "learn at your own pace" type of thing with an upper bound of 2 year

oscar81 said:

MyRealNameToo said:

oscar81 said:

On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025.

On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and the 26th of September.

At first I was able to contact the tutors and receive emails back with help/support, and also to contact the customer support team — these have ceased in the last 2 or more weeks.

I would like to know if anyone knows what I can do? Do I have any rights? I paid by debit card, and their refund period is 14 days (which obviously has since passed). As I am no longer receiving communication, and have no idea if in the future I will continue to be able to access the course content, am I eligible for a refund?

The course access and support is supposed to last 2 years (that is how long you have to complete the course and take exams).

Please let me know if any more information is required. Thanks in advance!

On what basis do you think an administrator has been appointed? Why were further administrators appointed after the first?

Assuming you mean the website is called that then the company is Oxbridge Ltd 9622558 - looking at the Gazette no administrators have been announced. There are lots of others publishing notices including "oxbridge" in their name but ideally you would give the company number from your contract so we arent looking at cross purposes.

How did you pay? Normal mechanism with insolvency is to do a chargeback 

Hi, thanks for the reply! I have information on the company.

Their company name is Oxbridge Ltd and the company number is 9622558.

On checking caseboard’s website, they have 3 cases open, applying to appoint an administrator. Case numbers are: CR-2025-BHM-000447 (19th of August), CR-2025-BHM-000488 (10th of September) and CR-2025-BHM-000528 (26th of September).

I paid by debit card. 

Never come across Caseboard before.

Notice of Intent to Appoint Administrators gives a company 10 business days grace where action can't be taken against them. It's possible to file more than one but generally the courts won't grant a series of them as it doesnt take long to appoint an administrator. 

I dont know enough about the tool or how to interpret it unfortunately. Something unusual is certainly afoot. 

As you paid by card then a chargeback is the most logical approach for the proportion of the course you didnt receive. Born_Again will know what process they typically go through in such a case, not sure if its worth waiting until an administrator has been appointed and therefore its in the Gazette or if banks dont bother checking the status of the company. 

Also covers when only a part of a order or service is supplied.
Hence previous post that would only receive a refund for the part not received.

I know you are confident of this, but I'm not so sure. I've double checked the codes and can't see how that would be the case, it's also not my experience. It would be a different matter if the OP ordered Service A at £X and Service  B at £Y  but only A was delivered. Then a chargeback for B might well succeed even if contested by the other party. 

As I say, I hope I'm wrong but the OP is only going to find out by contacting their bank. 

RokeJulianLockhart

In this instance, creditors have often paid not solely for the course, but an examination add-on. Some parts of the course shall continue to be rendered during insolvence, like provision of course documentation, albeit without tutor support. However, because they have lost their accreditation, they shall not be able to provide examination handoff. Would a student be able to at least charge that back in its entirety?

born_again

RokeJulianLockhart said:

In this instance, creditors have often paid not solely for the course, but an examination add-on. Some parts of the course shall continue to be rendered during insolvence, like provision of course documentation, albeit without tutor support. However, because they have lost their accreditation, they shall not be able to provide examination handoff. Would a student be able to at least charge that back in its entirety?

You need to forget about what creditors would get & what would happened to the course due to insolvency.

Chargeback in this case is based on what you purchased. So full course, as described, which if including any exam fee's as well.
You are entitled to claim what you did not receive.
Rule of thumb is that you get a % back.
So if it was a 2 year course & they stopped after a year. You get 12 months or 50% back.

MyRealNameToo

born_again said:

So if it was a 2 year course & they stopped after a year. You get 12 months or 50% back.

And how do you calculate it if it's a self study course and therefore not a fixed duration, as seems to be the case here. There is an upper bound of 2 years but thats probably so the company isnt too exposed to movements in the exam fee costs. 

born_again

MyRealNameToo said:

born_again said:

So if it was a 2 year course & they stopped after a year. You get 12 months or 50% back.

And how do you calculate it if it's a self study course and therefore not a fixed duration, as seems to be the case here. There is an upper bound of 2 years but thats probably so the company isnt too exposed to movements in the exam fee costs. 

OP said "The course access and support is supposed to last 2 years"

That would be the basis on any refund.

In reality if it is a course with no fixed term, then it will be down to questions asked as to how long it would be expected to take.