Company is appointing an Administrator

oscar81

Hi everyone,

On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025.

On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and the 26th of September.

At first I was able to contact the tutors and receive emails back with help/support, and also to contact the customer support team — these have ceased in the last 2 or more weeks.

I would like to know if anyone knows what I can do? Do I have any rights? I paid by debit card, and their refund period is 14 days (which obviously has since passed). As I am no longer receiving communication, and have no idea if in the future I will continue to be able to access the course content, am I eligible for a refund?

The course access and support is supposed to last 2 years (that is how long you have to complete the course and take exams).

Please let me know if any more information is required. Thanks in advance!

p00hsticks

If they have stopped delivering the service, you could try applying for a chargeback with the debit card issuer. 

visidigi

How much was the course?

born_again

p00hsticks said:

If they have stopped delivering the service, you could try applying for a chargeback with the debit card issuer. 

This.👍

Although when was the service due to start?

Although does sound like someone is blocking the administration, in a effort to get what they are owed. HMRC?

MyRealNameToo

oscar81 said:

On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025.

On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and the 26th of September.

At first I was able to contact the tutors and receive emails back with help/support, and also to contact the customer support team — these have ceased in the last 2 or more weeks.

I would like to know if anyone knows what I can do? Do I have any rights? I paid by debit card, and their refund period is 14 days (which obviously has since passed). As I am no longer receiving communication, and have no idea if in the future I will continue to be able to access the course content, am I eligible for a refund?

The course access and support is supposed to last 2 years (that is how long you have to complete the course and take exams).

Please let me know if any more information is required. Thanks in advance!

On what basis do you think an administrator has been appointed? Why were further administrators appointed after the first?

Assuming you mean the website is called that then the company is Oxbridge Ltd 9622558 - looking at the Gazette no administrators have been announced. There are lots of others publishing notices including "oxbridge" in their name but ideally you would give the company number from your contract so we arent looking at cross purposes.

How did you pay? Normal mechanism with insolvency is to do a chargeback 

oscar81

p00hsticks said:

If they have stopped delivering the service, you could try applying for a chargeback with the debit card issuer. 

Hi, thanks for the reply! What counts as stopping delivering service? I still have access to the portal with the course information at the moment, but I haven’t received tutor help for a few weeks (which is part of the service I paid for) and they haven’t marked assignments. I also have tried emailing and calling the customer care team and cannot get through to anyone. 

oscar81

born_again said:

p00hsticks said:

If they have stopped delivering the service, you could try applying for a chargeback with the debit card issuer. 

This.👍

Although when was the service due to start?

Although does sound like someone is blocking the administration, in a effort to get what they are owed. HMRC?

Hi! Thanks for the reply. The service started on the 18th of August, which is when I received all of the enrolment information and access to a portal, and tutor emails etc.

My dad is an accountant (I’m not financially mined so bear with me if I get any of this slightly wrong) and has looked into it and he saw a directors loan (?) had been taken out sometime in ‘23, and wonders if he hasn’t paid HMRC etc. 

oscar81

MyRealNameToo said:

oscar81 said:

On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025.

On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and the 26th of September.

At first I was able to contact the tutors and receive emails back with help/support, and also to contact the customer support team — these have ceased in the last 2 or more weeks.

I would like to know if anyone knows what I can do? Do I have any rights? I paid by debit card, and their refund period is 14 days (which obviously has since passed). As I am no longer receiving communication, and have no idea if in the future I will continue to be able to access the course content, am I eligible for a refund?

The course access and support is supposed to last 2 years (that is how long you have to complete the course and take exams).

Please let me know if any more information is required. Thanks in advance!

On what basis do you think an administrator has been appointed? Why were further administrators appointed after the first?

Assuming you mean the website is called that then the company is Oxbridge Ltd 9622558 - looking at the Gazette no administrators have been announced. There are lots of others publishing notices including "oxbridge" in their name but ideally you would give the company number from your contract so we arent looking at cross purposes.

How did you pay? Normal mechanism with insolvency is to do a chargeback 

Hi, thanks for the reply! I have information on the company.

Their company name is Oxbridge Ltd and the company number is 9622558.

On checking caseboard’s website, they have 3 cases open, applying to appoint an administrator. Case numbers are: CR-2025-BHM-000447 (19th of August), CR-2025-BHM-000488 (10th of September) and CR-2025-BHM-000528 (26th of September).

I paid by debit card. 

oscar81

visidigi said:

How much was the course?

Hi, thank you for the reply! Does the amount I paid have an affect my rights? I’d prefer to know that first before putting the specific amount on a public forum!

born_again

oscar81 said:

visidigi said:

How much was the course?

Hi, thank you for the reply! Does the amount I paid have an affect my rights? I’d prefer to know that first before putting the specific amount on a public forum!

So a 2 year course & you have had one month. Then you would be looking at a part refund of 23 months.

MyRealNameToo

born_again said:

oscar81 said:

visidigi said:

How much was the course?

Hi, thank you for the reply! Does the amount I paid have an affect my rights? I’d prefer to know that first before putting the specific amount on a public forum!

So a 2 year course & you have had one month. Then you would be looking at a part refund of 23 months.

Think its more complex than that... sounds like you "learn at your own pace" type of thing with an upper bound of 2 year

oscar81 said:

MyRealNameToo said:

oscar81 said:

On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025.

On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and the 26th of September.

At first I was able to contact the tutors and receive emails back with help/support, and also to contact the customer support team — these have ceased in the last 2 or more weeks.

I would like to know if anyone knows what I can do? Do I have any rights? I paid by debit card, and their refund period is 14 days (which obviously has since passed). As I am no longer receiving communication, and have no idea if in the future I will continue to be able to access the course content, am I eligible for a refund?

The course access and support is supposed to last 2 years (that is how long you have to complete the course and take exams).

Please let me know if any more information is required. Thanks in advance!

On what basis do you think an administrator has been appointed? Why were further administrators appointed after the first?

Assuming you mean the website is called that then the company is Oxbridge Ltd 9622558 - looking at the Gazette no administrators have been announced. There are lots of others publishing notices including "oxbridge" in their name but ideally you would give the company number from your contract so we arent looking at cross purposes.

How did you pay? Normal mechanism with insolvency is to do a chargeback 

Hi, thanks for the reply! I have information on the company.

Their company name is Oxbridge Ltd and the company number is 9622558.

On checking caseboard’s website, they have 3 cases open, applying to appoint an administrator. Case numbers are: CR-2025-BHM-000447 (19th of August), CR-2025-BHM-000488 (10th of September) and CR-2025-BHM-000528 (26th of September).

I paid by debit card. 

Never come across Caseboard before.

Notice of Intent to Appoint Administrators gives a company 10 business days grace where action can't be taken against them. It's possible to file more than one but generally the courts won't grant a series of them as it doesnt take long to appoint an administrator. 

I dont know enough about the tool or how to interpret it unfortunately. Something unusual is certainly afoot. 

As you paid by card then a chargeback is the most logical approach for the proportion of the course you didnt receive. Born_Again will know what process they typically go through in such a case, not sure if its worth waiting until an administrator has been appointed and therefore its in the Gazette or if banks dont bother checking the status of the company.