Nationwide Regular Saver

RG2015

My Nationwide regular saver matured yesterday and today it is showing as an instant access saver. However, when I tried to open a new one today I am told I cannot open a new one as I already have a regular saver.

How long do I need to wait? One year ago I had no problem opening a new regular saver the day after maturity.

dealyboy

@RG2015 said:

My Nationwide regular saver matured yesterday and today it is showing as an instant access saver. However, when I tried to open a new one today I am told I cannot open a new one as I already have a regular saver.

How long do I need to wait? One year ago I had no problem opening a new regular saver the day after maturity.

Hi RG ... if you go to the Regular Saver thread you will find a number of people have the same issue, there was a systems outage earlier. I phoned Nationwide and spoke to a complaints handler on another issue and she informed that an e-mail had informed staff about the problem but it didn't specify whether we would be able to open our RSs later today or tomorrow.

One bit of good news, on the website front page there's a message about reductions in interest rates on October 1st on umpteen accounts, but not for the RS issue 7.

kermchem

You need to wait until the day after it matures. Nationwide special.

Newly_retired

Nationwide needs to get its act together. Too soon / too late.
 I had an email informing me on Monday that my RS had matured into an instant access account and that I could access my money, but online it was still showing as an RS.
Today when it is clearly in the Instant Access I moved the money out, but they say I still have an RS so I can’t open a new one. Not good enough.

RG2015

dealyboy said:

@RG2015 said:

My Nationwide regular saver matured yesterday and today it is showing as an instant access saver. However, when I tried to open a new one today I am told I cannot open a new one as I already have a regular saver.

How long do I need to wait? One year ago I had no problem opening a new regular saver the day after maturity.

Hi RG ... if you go to the Regular Saver thread you will find a number of people have the same issue, there was a systems outage earlier. I phoned Nationwide and spoke to a complaints handler on another issue and she informed that an e-mail had informed staff about the problem but it didn't specify whether we would be able to open our RSs later today or tomorrow.

One bit of good news, on the website front page there's a message about reductions in interest rates on October 1st on umpteen accounts, but not for the RS issue 7.

Thanks, and I guess that I just wait it out.

I have been on the RS thread but there are so many posts on fringe building societies and new banks that it is hard to find a specific account such as Nationwide.

Nebulous2

I'm in the same boat. Due to mature 22nd, stayed as an RS until today, changed to instant access and still wont let me open a new one. 

Hattie627

Nebulous2 said:

I'm in the same boat. Due to mature 22nd, stayed as an RS until today, changed to instant access and still wont let me open a new one. 

I'm in the same position. Matured (in sense of interest added) yesterday. The account morphed overnight from Flex RS to Instant Access 10. Have tried online today to open a new Flex RS but repeatedly blocked, saying that I already have Flex RS

Rudyson

Newly_retired said:

Nationwide needs to get its act together. Too soon / too late.
 I had an email informing me on Monday that my RS had matured into an instant access account and that I could access my money, but online it was still showing as an RS.
Today when it is clearly in the Instant Access I moved the money out, but they say I still have an RS so I can’t open a new one. Not good enough.

The answer's simple: don't open another RS with such an incompetent company

clivep

To my recollection, Nationwide Regular Savers have always slipped back a day at renewal (when available) which is why I don't leave it to the very end of the month before setting one up. Once converted to an Instant Access at maturity, it always takes overnight before a new Regular Saver can be opened.

Our Regular Savers matured on Sunday and were showing as Instant Access. I tried to open new Regular Savers but, as anticipated, I could not do this until Monday and funded them from the Flexaccount as COP would only be available today. The morphed Instant Access accounts could not be closed on Sunday but could on Monday.

Some/many/all of those whose RS matured yesterday appear to have suffered from a problem at Nationwide whereby the RS did not get morphed into the Instant Access yesterday and consequently will have to wait an extra day to be able to open a new RS.

Albermarle

Rudyson said:

Newly_retired said:

Nationwide needs to get its act together. Too soon / too late.
 I had an email informing me on Monday that my RS had matured into an instant access account and that I could access my money, but online it was still showing as an RS.
Today when it is clearly in the Instant Access I moved the money out, but they say I still have an RS so I can’t open a new one. Not good enough.

The answer's simple: don't open another RS with such an incompetent company

On the other hand, there are threads on this and other MSE forums, complaining about pretty much every financial provider for one thing or the other.
So if you leave N/wide, it might be a case of out of the frying pan into the fire !

Ch1ll1Phlakes

Nationwide will allow a new account to be opened the day after maturity. I had this last year as well. My account matured on the 26th and I wasn't able to open a new one until the 27th.

Seems the issue this year seems to stem from when the their systems are triggering the change from regular saver to instant access and this seems to mean that you should be able to open the new regular 2 days after maturity. They hopefully will get this fixed soon.

In the grand scheme of things I wouldn't say 1 extra day waiting is a major issue, just inconvenient. I'll see if the problem is fixed when mine matures at the weekend though I am tempted to close a day early to avoid an issues.