Charged 83% over the quote.

KittenChops

VinceStClair said:

UPDATE.

I registered a dispute with my Credit Card company.    Supplied them with the messages exchanged with the mechanic.  Took me 5 minutes.

I just received a Refund of £104.04.     I have no idea how the correspondence went between MasterCard and this chancer, but I hope he thinks twice in future before trying it on.

I think you ought to find out a little more information about chargebacks...

m0bov

Either have the old brakes fitted and walk away pay the money or ask to met half way. At the end of the day, a quote is a quote.

VinceStClair

If I could change the title, I would!

It wasn’t a QUOTE, it was a PRICE.    For a most basic task.    No diagnostics, no surprises.   

Anyone who knows anything about motorfactors knows that you input your Car REG & the appropriate parts & prices are displayed.    So the excuses given for the price hike were clearly nonsense.

I had enough written communication to prove wrongdoing.     How they came up with that figure I don’t know, but I’m happy with the outcome.


It’s a pity some people feel the need to comment on a thread they clearly didn’t bother to read.

powerful_Rogue

VinceStClair said:

If I could change the title, I would!

It wasn’t a QUOTE, it was a PRICE.    For a most basic task.    No diagnostics, no surprises.   

Anyone who knows anything about motorfactors knows that you input your Car REG & the appropriate parts & prices are displayed.    So the excuses given for the price hike were clearly nonsense.

I had enough written communication to prove wrongdoing.     How they came up with that figure I don’t know, but I’m happy with the outcome.


It’s a pity some people feel the need to comment on a thread they clearly didn’t bother to read.

It was a quote, otherwise it would have been an estimate.

VinceStClair

powerful_Rogue said:

VinceStClair said:

If I could change the title, I would!

It wasn’t a QUOTE, it was a PRICE.    For a most basic task.    No diagnostics, no surprises.   

Anyone who knows anything about motorfactors knows that you input your Car REG & the appropriate parts & prices are displayed.    So the excuses given for the price hike were clearly nonsense.

I had enough written communication to prove wrongdoing.     How they came up with that figure I don’t know, but I’m happy with the outcome.


It’s a pity some people feel the need to comment on a thread they clearly didn’t bother to read.

It was a quote, otherwise it would have been an estimate.

OK, I get what you’re saying.   Yes, he quoted a price for a straight forward job.  It wasn’t an estimate.

He saw the car & had the REG, so he knew what parts were needed & what labour was involved.

He clearly acted in a deceitful manner, because he didn’t bother to mention he’d nearly doubled his price when he tried to con me into further work that didn’t need doing.

Hopefully he’ll think twice before scamming again.

eskbanker

VinceStClair said:

UPDATE.

I registered a dispute with my Credit Card company.    Supplied them with the messages exchanged with the mechanic.  Took me 5 minutes.

I just received a Refund of £104.04.     I have no idea how the correspondence went between MasterCard and this chancer, but I hope he thinks twice in future before trying it on.

How has that figure been calculated, given the £166 variance between the price you were quoted estimated given and what you were ultimately asked to pay?

And has the card company clarified whether the claim was processed as a section 75 one or via chargeback?  The former is full and final settlement from the card company themselves, but the latter is recovered from the merchant, who has the right to challenge it, or, even if not disputed during the chargeback process, can still pursue the debt thereafter....

Jumblebumble

eskbanker said:

VinceStClair said:

UPDATE.

I registered a dispute with my Credit Card company.    Supplied them with the messages exchanged with the mechanic.  Took me 5 minutes.

I just received a Refund of £104.04.     I have no idea how the correspondence went between MasterCard and this chancer, but I hope he thinks twice in future before trying it on.

How has that figure been calculated, given the £166 variance between the price you were quoted estimated given and what you were ultimately asked to pay?

And has the card company clarified whether the claim was processed as a section 75 one or via chargeback?  The former is full and final settlement from the card company themselves, but the latter is recovered from the merchant, who has the right to challenge it, or, even if not disputed during the chargeback process, can still pursue the debt thereafter....

Whilst you are no doubt correct that the errant mechanic could persue the debt I very much doubt that any sane person would want to tell a district judge that they gave a price of £200 but then wished to charge £366

eskbanker

Jumblebumble said:

eskbanker said:

VinceStClair said:

UPDATE.

I registered a dispute with my Credit Card company.    Supplied them with the messages exchanged with the mechanic.  Took me 5 minutes.

I just received a Refund of £104.04.     I have no idea how the correspondence went between MasterCard and this chancer, but I hope he thinks twice in future before trying it on.

How has that figure been calculated, given the £166 variance between the price you were quoted estimated given and what you were ultimately asked to pay?

And has the card company clarified whether the claim was processed as a section 75 one or via chargeback?  The former is full and final settlement from the card company themselves, but the latter is recovered from the merchant, who has the right to challenge it, or, even if not disputed during the chargeback process, can still pursue the debt thereafter....

Whilst you are no doubt correct that the errant mechanic could persue the debt I very much doubt that any sane person would want to tell a district judge that they gave a price of £200 but then wished to charge £366

True, but we have only heard one side of the story and it may be that there's something more persuasive from the other side that could be brought into play!  However, the key point I was trying to convey was that resolution of a s75 claim is final but chargeback isn't, so it's important for OP to understand which applied here in order to determine if it has all been sorted out once and for all....

Jumblebumble

VinceStClair said:

powerful_Rogue said:

VinceStClair said:

If I could change the title, I would!

It wasn’t a QUOTE, it was a PRICE.    For a most basic task.    No diagnostics, no surprises.   

Anyone who knows anything about motorfactors knows that you input your Car REG & the appropriate parts & prices are displayed.    So the excuses given for the price hike were clearly nonsense.

I had enough written communication to prove wrongdoing.     How they came up with that figure I don’t know, but I’m happy with the outcome.


It’s a pity some people feel the need to comment on a thread they clearly didn’t bother to read.

It was a quote, otherwise it would have been an estimate.

OK, I get what you’re saying.   Yes, he quoted a price for a straight forward job.  It wasn’t an estimate.

He saw the car & had the REG, so he knew what parts were needed & what labour was involved.

He clearly acted in a deceitful manner, because he didn’t bother to mention he’d nearly doubled his price when he tried to con me into further work that didn’t need doing.

Hopefully he’ll think twice before scamming again.

To be fair the online parts checkers are not always accurate
Many cars have several variants of brake parts for the same model
It was said by some that when Ford introduced the Cortina mk5 they used what ever was left over in various parts bins for the brake bits and no 2 cars had the same configuration

VinceStClair

eskbanker said:

VinceStClair said:

UPDATE.

I registered a dispute with my Credit Card company.    Supplied them with the messages exchanged with the mechanic.  Took me 5 minutes.

I just received a Refund of £104.04.     I have no idea how the correspondence went between MasterCard and this chancer, but I hope he thinks twice in future before trying it on.

How has that figure been calculated, given the £166 variance between the price you were quoted estimated given and what you were ultimately asked to pay?

And has the card company clarified whether the claim was processed as a section 75 one or via chargeback?  The former is full and final settlement from the card company themselves, but the latter is recovered from the merchant, who has the right to challenge it, or, even if not disputed during the chargeback process, can still pursue the debt thereafter....

I’m not sure if I’ve missed something, but I’m not getting email notifications for these replies.


I have no idea who came up with that figure or why.
All I know is when he gave me the figure, I asked if he was joking?    IMHO, he’d been acting shifty & avoiding telling me the price until the last minute.   Yes, I can only give my reading of the situation, but he just appeared unsure.   In an attempt to justify the price he pulled out 2 invoices for the parts, which I took pics of.    It was only after when I was filing my dispute that I noticed his thumb over where the net price would be.    But I got the invoice numbers & retail prices etc..
I also had a few text messages where he tried to claim he said “about £200”, which he didn’t and I’d say it would be clear to anyone that it’s a simple straightforward job.   No diagnostics or surprises, so even “about 200” shouldn’t become 366.
Also text where he says the job is done (but no mention of the huge hike) & claiming the front brakes & service needed doing, which were not true.   I would say it wouldn’t look good to any neutral onlooker.

All I know is I filed the complaint on 23 September.    My banks said they contacted the merchant the following day.   That was the last I heard until Monday morning when I received the refund.