Charged 83% over the quote.

MyRealNameToo

VinceStClair said:

Thanks, but I think you both missed my question.  Maybe I didn’t make it clear.

If a vendor quotes X, then decides the price will be X+Y.    At what point are the (legally or morally) obliged to ask the customer’s consent?

It depends.

Often garages quote at £X + parts at manufacture list price (lets call it "Y" per your message). If you dont ask what the MLP is for the parts thats your choice, it is technically something you can generally lookup yourself if you want to rather than ask them. 

If its a quote or an estimate is also material as by definition an estimate is a variable price.

Do you have an image of the original quote (with personal details obscured)?

Baldytyke88

VinceStClair said:

There was no diagnosis to be done.  No extra work.    30-40 minute job, 1hr tops.
Standard parts.   Discs & Pads.   That’s it.
Had he quoted £366 at the outset, I would have gone elsewhere.

It would have been good practice to call you if the estimated price was way lower. But a simple and important thing like brakes, if calipers or pins are needed, then there is no question, it needs them.

There could have been more parts ordered, were new pins fitted etc.

They could have got the price of the parts online before he started the job, but you never know what extra parts you may need. Did you get a receipt with the cost of the parts?

Alfrescodave

MyRealNameToo said:

VinceStClair said:

Thanks, but I think you both missed my question.  Maybe I didn’t make it clear.

If a vendor quotes X, then decides the price will be X+Y.    At what point are the (legally or morally) obliged to ask the customer’s consent?

It depends.

Often garages quote at £X + parts at manufacture list price (lets call it "Y" per your message). If you dont ask what the MLP is for the parts thats your choice, it is technically something you can generally lookup yourself if you want to rather than ask them. 

If its a quote or an estimate is also material as by definition an estimate is a variable price.

Do you have an image of the original quote (with personal details obscured)?

It sounds as if the quote was not a written one just verbal so neither party can claim what the actual figure was. The conversation may have included the fact that additional charges may be necessary but OP "missed" these. Difficult to argue against a verbal quote without additional persons present

VinceStClair

The original price was verbal.   It’s not a quote or estimate, because there were no unknowns.  No diagnostics.

He has subsequently admitted in text that he did give me the £200 price, but that the parts were more than he expected.

My point is, at the point he went to order the Discs & Pads & found they were double what he’d anticipated ****which I don’t believe*****, he should have asked my permission to go ahead!

I think we can agree that if the bill were £1000, I would have legal recourse?
I'm trying to establish what is reasonable & if there is legal precedent???
I would say 20% extra is acceptable.    50% not.   83%????  That’s taking the ####!

BTW, I know the guy is a chancer, because he tried it on with 2 extra jobs that didn’t need doing, while no mention of the original job being nearly doubled in price….  Must have slipped his mind…

Emmia

VinceStClair said:

The original price was verbal.   It’s not a quote or estimate, because there were no unknowns.  No diagnostics.

He has subsequently admitted in text that he did give me the £200 price, but that the parts were more than he expected.

My point is, at the point he went to order the Discs & Pads & found they were double what he’d anticipated ****which I don’t believe*****, he should have asked my permission to go ahead!

I think we can agree that if the bill were £1000, I would have legal recourse?
I'm trying to establish what is reasonable & if there is legal precedent???
I would say 20% extra is acceptable.    50% not.   83%????  That’s taking the ####!

BTW, I know the guy is a chancer, because he tried it on with 2 extra jobs that didn’t need doing, while no mention of the original job being nearly doubled in price….  Must have slipped his mind…

Might I suggest you pay, and chalk this up to experience - but go elsewhere for future repairs and maintenance on your car.

VinceStClair

OK, so not a single answer to a simple question.

Good work 👍

user1977

What simple solution would you like? If you successfully argue that you hadn't agreed the price, your remedy is to undo the contract - so presumably they re-fit the old brakes and you go find somebody else to do the work.

Aylesbury_Duck

VinceStClair said:

Obviously, the quote was for the job.

It's not obvious, hence the poster's question.  There's no point getting shirty with people for checking facts and not giving you the answer you want to hear.

Aylesbury_Duck

VinceStClair said:

OK, so not a single answer to a simple question.

Good work 👍

You are entitled to a full refund, a brand new car, and a hamper.

Happy now?

littleboo

VinceStClair said:

OK, so not a single answer to a simple question.

Good work 👍

Pot. Kettle. Black.
You were asked in post 2 and and again in post 3 if the you had received a written quote or an estimate.

"It was a Quote."
"Obviously, the quote was for the job"
"Even “Quote” is the wrong word, he gave me a PRICE. "
"The original price was verbal.   It’s not a quote or estimate"