John Lewis return of bedding

Torry_Quine

Grumpy_chap said:

amandaleeds said:

I have a John Lewis voucher and need a new duvet cover and duvet. A recent expensive 4 tog duvet I spent a lot of money on is too hot even in cool weather, sweaty, noisy and heavy, so I want to be able to look at a duvet before committing to keep it.

With the bedding, there are a few sets I like and I want to see what the pattern looks like against the colourscheme of my bedroom and see what the quality of the material is like.

I was about to place an order for £400 

Another comment, though, given this is a money-saving site, is there was a programme on Channel 5 during the week where they tested some supermarket duvets against a more premium brand and the supermarket offering came out best.  You may wish to explore on catch up TV.

Mine is from Morrisons and very cosy.

screech_78

the_lunatic_is_in_my_head said:

Bedding is unlikely to be viewed as exempt from the regulations due to EU case law stemming from "the mattress case" but most companies run with the idea that it is exempt in the hope they are right.

Worth a note the limit is a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery

If it isn't sealed or it is but you don't open it then it 100% isn't exempt and you may cancel and return without question.

If you open it I would say it still isn't exempt for the reason above but it is a complex area to debate with customer services so would require some legwork escalating further up the chain if you needed to return. 

Also this is right to cancel within 14 days, JL own return policy that is in addition to your rights can exclude such items if they wish. 

@screech_78 for a possible opinion  

No idea on the legal aspect, but yes, that’s the policy. They view bedding the same as they do knickers. I’ve not seen any complaints really around online purchases, but have dealt with complaints surrounding not being able to return bedding purchased in store. Irrelevant to this discussion though. 

OP can certainly cancel under their statutory rights. But will need to return the items at their own expense. 

Any bedding I’ve purchased from JL has came in sealed packaging, but a comment further up says no. It’s been a couple of years since I purchased a duvet, but ordered some pillows recently which were vacuum packed in plastic. 

amandaleeds

screech_78 said:

the_lunatic_is_in_my_head said:

Bedding is unlikely to be viewed as exempt from the regulations due to EU case law stemming from "the mattress case" but most companies run with the idea that it is exempt in the hope they are right.

Worth a note the limit is a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery

If it isn't sealed or it is but you don't open it then it 100% isn't exempt and you may cancel and return without question.

If you open it I would say it still isn't exempt for the reason above but it is a complex area to debate with customer services so would require some legwork escalating further up the chain if you needed to return. 

Also this is right to cancel within 14 days, JL own return policy that is in addition to your rights can exclude such items if they wish. 

@screech_78 for a possible opinion  

No idea on the legal aspect, but yes, that’s the policy. They view bedding the same as they do knickers. I’ve not seen any complaints really around online purchases, but have dealt with complaints surrounding not being able to return bedding purchased in store. Irrelevant to this discussion though. 

OP can certainly cancel under their statutory rights. But will need to return the items at their own expense. 

Any bedding I’ve purchased from JL has came in sealed packaging, but a comment further up says no. It’s been a couple of years since I purchased a duvet, but ordered some pillows recently which were vacuum packed in plastic. 

But you can try knickers and swimwear on in shops without buying them and they are just assuming you'll try them on over your own underwear, yet they won't let you look at bedding like you might a pair of curtains 🤣

amandaleeds

Torry_Quine said:

Grumpy_chap said:

amandaleeds said:

I have a John Lewis voucher and need a new duvet cover and duvet. A recent expensive 4 tog duvet I spent a lot of money on is too hot even in cool weather, sweaty, noisy and heavy, so I want to be able to look at a duvet before committing to keep it.

With the bedding, there are a few sets I like and I want to see what the pattern looks like against the colourscheme of my bedroom and see what the quality of the material is like.

I was about to place an order for £400 

Another comment, though, given this is a money-saving site, is there was a programme on Channel 5 during the week where they tested some supermarket duvets against a more premium brand and the supermarket offering came out best.  You may wish to explore on catch up TV.

Mine is from Morrisons and very cosy.

Yes I just haven't found a style I like elsewhere and I have a voucher for JL.

sheramber

amandaleeds said:

screech_78 said:

the_lunatic_is_in_my_head said:

Bedding is unlikely to be viewed as exempt from the regulations due to EU case law stemming from "the mattress case" but most companies run with the idea that it is exempt in the hope they are right.

Worth a note the limit is a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery

If it isn't sealed or it is but you don't open it then it 100% isn't exempt and you may cancel and return without question.

If you open it I would say it still isn't exempt for the reason above but it is a complex area to debate with customer services so would require some legwork escalating further up the chain if you needed to return. 

Also this is right to cancel within 14 days, JL own return policy that is in addition to your rights can exclude such items if they wish. 

@screech_78 for a possible opinion  

No idea on the legal aspect, but yes, that’s the policy. They view bedding the same as they do knickers. I’ve not seen any complaints really around online purchases, but have dealt with complaints surrounding not being able to return bedding purchased in store. Irrelevant to this discussion though. 

OP can certainly cancel under their statutory rights. But will need to return the items at their own expense. 

Any bedding I’ve purchased from JL has came in sealed packaging, but a comment further up says no. It’s been a couple of years since I purchased a duvet, but ordered some pillows recently which were vacuum packed in plastic. 

But you can try knickers and swimwear on in shops without buying them and they are just assuming you'll try them on over your own underwear, yet they won't let you look at bedding like you might a pair of curtains 🤣

They may have some open on display that you can  examine. 

amandaleeds

Grumpy_chap said:

amandaleeds said:

I have a John Lewis voucher and need a new duvet cover and duvet. A recent expensive 4 tog duvet I spent a lot of money on is too hot even in cool weather, sweaty, noisy and heavy, so I want to be able to look at a duvet before committing to keep it.

With the bedding, there are a few sets I like and I want to see what the pattern looks like against the colourscheme of my bedroom and see what the quality of the material is like.

I was about to place an order for £400 

I can't comment about the voucher and refunds etc., but we purchased our new duvet from JL last winter and chose a 13.5 tog duvet that was 4.5 tog part and 9 tog part which can be used separately or together (with very good clips that actually work).  We chose the duck down one and it was expensive, but when we were in the store they had a "job lot" (I can't recall what branding JL gave that) and the duvet was far cheaper than the standard JL duvet which was to all intents and purposes identical.  We have been very pleased with our purchase.

Another comment, though, given this is a money-saving site, is there was a programme on Channel 5 during the week where they tested some supermarket duvets against a more premium brand and the supermarket offering came out best.  You may wish to explore on catch up TV.

Yes I have been really happy with a somewhat cheap 4.5 aand 9 tog duvet combination from Next but upgraded to a bigger bed and decided to treat myself to the same 4.5 and 9 tog combination set but from Soak and Sleep which was very expensive - the 4.5 tog is awful, sweaty, too hot even on cool nights, and I am usually a very cold sleeper. It certainly feels nothing like a 4.5 tog and the 9 tog is simply not needed given how hot the 'summer' one is all year. So a huge waste of money and I couldn't get a refund.

amandaleeds

sheramber said:

amandaleeds said:

screech_78 said:

the_lunatic_is_in_my_head said:

Bedding is unlikely to be viewed as exempt from the regulations due to EU case law stemming from "the mattress case" but most companies run with the idea that it is exempt in the hope they are right.

Worth a note the limit is a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery

If it isn't sealed or it is but you don't open it then it 100% isn't exempt and you may cancel and return without question.

If you open it I would say it still isn't exempt for the reason above but it is a complex area to debate with customer services so would require some legwork escalating further up the chain if you needed to return. 

Also this is right to cancel within 14 days, JL own return policy that is in addition to your rights can exclude such items if they wish. 

@screech_78 for a possible opinion  

No idea on the legal aspect, but yes, that’s the policy. They view bedding the same as they do knickers. I’ve not seen any complaints really around online purchases, but have dealt with complaints surrounding not being able to return bedding purchased in store. Irrelevant to this discussion though. 

OP can certainly cancel under their statutory rights. But will need to return the items at their own expense. 

Any bedding I’ve purchased from JL has came in sealed packaging, but a comment further up says no. It’s been a couple of years since I purchased a duvet, but ordered some pillows recently which were vacuum packed in plastic. 

But you can try knickers and swimwear on in shops without buying them and they are just assuming you'll try them on over your own underwear, yet they won't let you look at bedding like you might a pair of curtains 🤣

They may have some open on display that you can  examine. 

I can't get to the shop though as it's 90 miles away plus I've just broken my ankle 😔

amandaleeds

So it's interesting that the Secret Linen store, Soak and Sleep, Piglet in Bed, and Dunelm all state they refund bedding if unused and in the packaging. 

But sadly I don't have a voucher for those places and I like the designs of a few in JL. 

sheramber

amandaleeds said:

sheramber said:

amandaleeds said:

screech_78 said:

the_lunatic_is_in_my_head said:

Bedding is unlikely to be viewed as exempt from the regulations due to EU case law stemming from "the mattress case" but most companies run with the idea that it is exempt in the hope they are right.

Worth a note the limit is a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery

If it isn't sealed or it is but you don't open it then it 100% isn't exempt and you may cancel and return without question.

If you open it I would say it still isn't exempt for the reason above but it is a complex area to debate with customer services so would require some legwork escalating further up the chain if you needed to return. 

Also this is right to cancel within 14 days, JL own return policy that is in addition to your rights can exclude such items if they wish. 

@screech_78 for a possible opinion  

No idea on the legal aspect, but yes, that’s the policy. They view bedding the same as they do knickers. I’ve not seen any complaints really around online purchases, but have dealt with complaints surrounding not being able to return bedding purchased in store. Irrelevant to this discussion though. 

OP can certainly cancel under their statutory rights. But will need to return the items at their own expense. 

Any bedding I’ve purchased from JL has came in sealed packaging, but a comment further up says no. It’s been a couple of years since I purchased a duvet, but ordered some pillows recently which were vacuum packed in plastic. 

But you can try knickers and swimwear on in shops without buying them and they are just assuming you'll try them on over your own underwear, yet they won't let you look at bedding like you might a pair of curtains 🤣

They may have some open on display that you can  examine. 

I can't get to the shop though as it's 90 miles away plus I've just broken my ankle 😔

I was replying to your post that you could try on in a shop but they would not let you  look at bedding. 

GDB2222

the_lunatic_is_in_my_head said:

Bedding is unlikely to be viewed as exempt from the regulations due to EU case law stemming from "the mattress case" but most companies run with the idea that it is exempt in the hope they are right.

Worth a note the limit is a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery

If it isn't sealed or it is but you don't open it then it 100% isn't exempt and you may cancel and return without question.

If you open it I would say it still isn't exempt for the reason above but it is a complex area to debate with customer services so would require some legwork escalating further up the chain if you needed to return. 

Also this is right to cancel within 14 days, JL own return policy that is in addition to your rights can exclude such items if they wish. 

@screech_78 for a possible opinion  

Just to clarify, JL do allow returns of unopened items. Things like duvet covers come in transparent packaging, so the OP can see the pattern and return it if she doesn't like the look of it.