controlaccount/fedex help

Jumblebumble

267375470653 said:

Hello,

I am new here and would really appreciate some advice.

I received a letter yesterday dated 1/09/25 from controlaccount informing me that despite FedEx's 'recent communications' charges remain outstanding. If I do not pay within seven days the matter will be handed over to controlaccounts litigation department to pursue legal action. 'This is your final opportunity to remedy this matter prior to further action being taken'.

I had never heard of controlaccounts before and although I receive deliveries from FedEx all the time, I had no communications regarding outstanding payments.

The letter arrived on 08/09/25, so the seven days had passed before I knew any of this existed.

I contacted fedex, who refused to tell me what this was about and had to log in to controlaccounts to find out. 

On 19/05/25 FedEx had e-mailed me requiring a payment of £262.61 in duties, taxes and fees. I followed their payment link and paid the sum (you can't alter the total. You pay in full of not at all).

The invoice controlaccount was provided by FedEx is in the amount of £321.37. Even on this invoice has the 'total balance due: £0.00'.

I was able to contact FedEx again and they refused point black to acknowledge the only payment I ever knew was requested was from the original e-mail, which I paid in full and sent them screenshots to prove that was the sum they required to release the shipment and release the shipment they did after receiving this payment.

The 'pay now' link still say takes me to a 'you have already paid' page.

I still didn't know why the charge had increased by £58.76, but I made the payment, as demanded by the agent. I had to go to a different payment type page and enter in all the details because the original payment page was still in the total of £262.61 and paid.

I have tried to contact controlaccounts with no success. I had uploaded all the evidence I had to their site, but nothing has happened apart from they have increased their charge from £25 to £35 as the seven days had passed.

I really resent my details being passed to a collection agency and I am still worried about what the collection agency can do.

Any help/advice would be greatly appreciated. 

Thank you

Can you clarify how much you have paid and to whom

born_again

Is this business related given the number you seem to be doing?

[quote]
 I have a shipment in the UK with a FedEx charge of £222.57, which I paid on 06/09/25. 
[/quote]

Why would you have a charge on a UK shipment?

Jenni_D

I think they meant that the shipment had arrived in the UK.

visidigi

ahh so if you are paying it before it arrives, this is the predicted amount of D&T, That would explain why you are getting a different amount coming in later as the package has actually been delivered and cleared.

Thats due to the fact that an inspection, reassessment can change what the estimation was when it shipped.

267375470653

Jumblebumble said:

267375470653 said:

Hello,

I am new here and would really appreciate some advice.

I received a letter yesterday dated 1/09/25 from controlaccount informing me that despite FedEx's 'recent communications' charges remain outstanding. If I do not pay within seven days the matter will be handed over to controlaccounts litigation department to pursue legal action. 'This is your final opportunity to remedy this matter prior to further action being taken'.

I had never heard of controlaccounts before and although I receive deliveries from FedEx all the time, I had no communications regarding outstanding payments.

The letter arrived on 08/09/25, so the seven days had passed before I knew any of this existed.

I contacted fedex, who refused to tell me what this was about and had to log in to controlaccounts to find out. 

On 19/05/25 FedEx had e-mailed me requiring a payment of £262.61 in duties, taxes and fees. I followed their payment link and paid the sum (you can't alter the total. You pay in full of not at all).

The invoice controlaccount was provided by FedEx is in the amount of £321.37. Even on this invoice has the 'total balance due: £0.00'.

I was able to contact FedEx again and they refused point black to acknowledge the only payment I ever knew was requested was from the original e-mail, which I paid in full and sent them screenshots to prove that was the sum they required to release the shipment and release the shipment they did after receiving this payment.

The 'pay now' link still say takes me to a 'you have already paid' page.

I still didn't know why the charge had increased by £58.76, but I made the payment, as demanded by the agent. I had to go to a different payment type page and enter in all the details because the original payment page was still in the total of £262.61 and paid.

I have tried to contact controlaccounts with no success. I had uploaded all the evidence I had to their site, but nothing has happened apart from they have increased their charge from £25 to £35 as the seven days had passed.

I really resent my details being passed to a collection agency and I am still worried about what the collection agency can do.

Any help/advice would be greatly appreciated. 

Thank you

Can you clarify how much you have paid and to whom

I paid the original invoice amount of £262.61 to FedEx. When the invoice was changed, I paid an extra £58.76 to FedEx. I don't know what this new charge (£222.57) from controlaccount on behalf of FedEx is for, but the latest shipment charged by FedEx was the same amount (£222.57), so I can only guess as nobody will tell me. I paid £222.57 to FedEx.

267375470653

visidigi said:

ahh so if you are paying it before it arrives, this is the predicted amount of D&T, That would explain why you are getting a different amount coming in later as the package has actually been delivered and cleared.

Thats due to the fact that an inspection, reassessment can change what the estimation was when it shipped.

I can understand that, but I don't understand why there was not an invoice generated in the amount of the extra fees. I don't understand why payment for that amount was not in FedEx's online system and I had to pay without an invoice. That had never happened before. I don't know why I was not contacted by FedEx before my details were given to a collection agency and I don't know why the only invoice that seems to exist for the second invoice is with the second total marked as 'balance due:0.00'. I can only guess FedEx's system has made errors, including this new charge.

267375470653

born_again said:

Is this business related given the number you seem to be doing?

[quote]
 I have a shipment in the UK with a FedEx charge of £222.57, which I paid on 06/09/25. 
[/quote]

Why would you have a charge on a UK shipment?

The items were from the US. I now wonder is the shipment is being held because they think they don't have the payment?

Okell

267375470653 said:

born_again said:

Is this business related given the number you seem to be doing?

[quote]
 I have a shipment in the UK with a FedEx charge of £222.57, which I paid on 06/09/25. 
[/quote]

Why would you have a charge on a UK shipment?

The items were from the US. I now wonder is the shipment is being held because they think they don't have the payment?

Is this the first time you've mentioned a shipment being held?

Okell

267375470653 said:

Jumblebumble said:

267375470653 said:

Hello,

I am new here and would really appreciate some advice.

I received a letter yesterday dated 1/09/25 from controlaccount informing me that despite FedEx's 'recent communications' charges remain outstanding. If I do not pay within seven days the matter will be handed over to controlaccounts litigation department to pursue legal action. 'This is your final opportunity to remedy this matter prior to further action being taken'.

I had never heard of controlaccounts before and although I receive deliveries from FedEx all the time, I had no communications regarding outstanding payments.

The letter arrived on 08/09/25, so the seven days had passed before I knew any of this existed.

I contacted fedex, who refused to tell me what this was about and had to log in to controlaccounts to find out. 

On 19/05/25 FedEx had e-mailed me requiring a payment of £262.61 in duties, taxes and fees. I followed their payment link and paid the sum (you can't alter the total. You pay in full of not at all).

The invoice controlaccount was provided by FedEx is in the amount of £321.37. Even on this invoice has the 'total balance due: £0.00'.

I was able to contact FedEx again and they refused point black to acknowledge the only payment I ever knew was requested was from the original e-mail, which I paid in full and sent them screenshots to prove that was the sum they required to release the shipment and release the shipment they did after receiving this payment.

The 'pay now' link still say takes me to a 'you have already paid' page.

I still didn't know why the charge had increased by £58.76, but I made the payment, as demanded by the agent. I had to go to a different payment type page and enter in all the details because the original payment page was still in the total of £262.61 and paid.

I have tried to contact controlaccounts with no success. I had uploaded all the evidence I had to their site, but nothing has happened apart from they have increased their charge from £25 to £35 as the seven days had passed.

I really resent my details being passed to a collection agency and I am still worried about what the collection agency can do.

Any help/advice would be greatly appreciated. 

Thank you

Can you clarify how much you have paid and to whom

I paid the original invoice amount of £262.61 to FedEx. When the invoice was changed, I paid an extra £58.76 to FedEx. I don't know what this new charge (£222.57) from controlaccount on behalf of FedEx is for, but the latest shipment charged by FedEx was the same amount (£222.57), so I can only guess as nobody will tell me. I paid £222.57 to FedEx.

I'm not sure you've answered the question @Jumblebumble asked.

Can you give an itemised timeline of invoices from FedEx and payments you have made crossreferenced to orders and/or shipments.

You say you receive a lot of shipments via FedEx from overseas.  Are you 100% certain you've paid everything and nothing has been missed?  As I've said before, only you know or can find out - we can't tell you.

[Edit:  Although if the documents from controlaccounts show a "nil" balance owed to FedEx, I can't see that you've got a problem.  It must be FedEx's or controlaccounts' error]

I don't think you've answered @born_again's question:  are you a trader or a consumer?

267375470653

Okell said:

267375470653 said:

born_again said:

Is this business related given the number you seem to be doing?

[quote]
 I have a shipment in the UK with a FedEx charge of £222.57, which I paid on 06/09/25. 
[/quote]

Why would you have a charge on a UK shipment?

The items were from the US. I now wonder is the shipment is being held because they think they don't have the payment?

Is this the first time you've mentioned a shipment being held?

To FedEx? I have contacted them several times about the delayed shipment and the second charge and controlaccounts seeking the charge for a second time. FedEx has now said an invoice was issued a second time by mistake and I do not need to pay. They would not acknowledge controlaccounts, but that charge has now been removed from the account page on controlaccount's site. Their £35 charge still remains.