controlaccount/fedex help

Jenni_D

Okell said:

267375470653 said:

Okell said:

If you can demonstrate that you've paid all the charges you owe to FedEx then controlaccounts will lose if they sue you in court.

FedEx can't just create "made up" invoices.  they would have to be able to prove - to a court - that thay were valid invoices and that you owed them the money.  If they've "made up" the invoices they wouldn't be able to prove that you owed them that money

(In any case - and I may be mistaken about this - my understanding is that if you owe a debt to FedEx, then controlaccounts can't sue you unless FedEx have formally and legally assigned the debt to them, and you would be notified of this in writing.  but I may be wrong...)

Thanks. Controlaccount are charging me £35 for them to collect the money for FedEx. Can they take me to court for that? FedEx has all the money they claimed I owe them and that has been removed from controlaccount's site, but the £35 remains outstanding. 

NB  -  The above assumes you had paid FedEx all you owed them (1) on time before you incurred any further charges to FedEx, and (2) before they passed it on to controlaccounts.  Only you know whether this is what you did or not - we only know what you tell us.

This is the critical bit OP. Please confirm (or otherwise).

molerat

Surely all these charges should relate back to shipment numbers which should be easily cross referenced.

267375470653

Thanks for all the help. FedEx sent a payment link to have the shipment released. I paid the total requested at that time. I only knew there was a different invoice with a different total when controlaccount sent the letter (months later), so when I got hold of a fedex agent they took the extra charge at that time. So I paid the original invoice before and the extra charge in the changed invoice (I knew nothing about) after.

Okell

Do you know why FedEx issued a second, revised invoice "months later"?  Why was it necessary and whose fault was it the first invoice was incorrect?

So long as you paid everything to FedEx within the time you were meant to pay them, I don't see how FedEx or controlaccounts can legitimately chase you.

FedEx can't blame you for not paying a charge that you didn't know about until they sent you a corrected invoice.

But as I've already said, only you know the circumstances and the timeline and whether you paid everything in a timely fashion or not.

267375470653

Okell said:

Do you know why FedEx issued a second, revised invoice "months later"?  Why was it necessary and whose fault was it the first invoice was incorrect?

So long as you paid everything to FedEx within the time you were meant to pay them, I don't see how FedEx or controlaccounts can legitimately chase you.

FedEx can't blame you for not paying a charge that you didn't know about until they sent you a corrected invoice.

But as I've already said, only you know the circumstances and the timeline and whether you paid everything in a timely fashion or not.

No. FedEx have never explained why they changed the charge. I sent them screenshots of the original e-mail with the charge, the payment received e-mail with payment confirmation number. I can only guess FedEx's system made an error at some point. They also don't explain why the 'outstanding' invoice they sent to controlaccounts had a due balance of £0.00. I never choose FedEx, but places I order from abroad use them most of the time. Things often go wrong with shipments and they never admit their mistakes.

Okell

If you are happy you've paid everything and if FedEx really passed on an invoice showing a "Nil" balance then I think I'd just ignore controlaccounts

You only need to do something if you get a letter before action and/or a court claim from them.

Come back here if you do.

267375470653

Okay. Thank you.

267375470653

Just an update. An extra £222.57 has been added to the total controlaccounts wants. I have a shipment in the UK with a FedEx charge of £222.57, which I paid on 06/09/25. FedEx won't speak to me and controlaccounts won't give any details, so I don't know if that is what this charge is for.

visidigi

When you are making these payments are you actually assigning them to the tracking number of the shipment at the time? 

As others have said, they need to prove what and where these amounts have come from and why.

267375470653

visidigi said:

When you are making these payments are you actually assigning them to the tracking number of the shipment at the time? 

As others have said, they need to prove what and where these amounts have come from and why.

The payments are for shipments to be released (customs/tax/VAT). They send a request for payment, I click the link and I only have the option to pay the invoice with the details they provide. The invoice number and total cannot be changed by me, so there really isn't a way for me to get anything wrong. You pay their invoice with the applicable IDs/numbers and full total or you don't. those are the options.