Buyer beware! Delivered = Not Delivered

the_lunatic_is_in_my_head

Gobsh said:

Anyone have direct dial to eBay customer service? I just get a bot

@Gobsh type not received, pick the item from the list it presents, then simply type agent and the call back option should come up. 

Gobsh

Absolutely didn't in the last case, my wife actually had. We have a new house and it has identical address as a nearby street but for postcode suffix, road name and even the prefix is identical. Amazon launched their new courier service which the seller used and parcel was not delivered, to exacerbate Amazon would only give proof of delivery to the customer by login, "their customer" being the seller. eBay customer service just ruled in favour of courier "Delivered" and would not help us obtain proof of delivery from the seller. 

RFW said:

Gobsh said:

I already know their policy is with the seller if the item is marked Delivered. (Second time this has happened to me)

Not quite. They usually check it's been delivered to the correct address. 

You can also get a refund if it shows as delivered to the correct address and you haven't received. As a seller I've done that a few times. Unfortunately, I seem to be one of the few honest sellers these days, having had to deal with a few problem sellers myself just lately.

As above you have to persevere with customer service which is increasingly difficult to find on Ebay and pretty much everywhere else too.

savergrant

Gobsh said:

Absolutely didn't in the last case, my wife actually had. We have a new house and it has identical address as a nearby street but for postcode suffix, road name and even the prefix is identical. Amazon launched their new courier service which the seller used and parcel was not delivered, to exacerbate Amazon would only give proof of delivery to the customer by login, "their customer" being the seller. eBay customer service just ruled in favour of courier "Delivered" and would not help us obtain proof of delivery from the seller. 

RFW said:

Gobsh said:

I already know their policy is with the seller if the item is marked Delivered. (Second time this has happened to me)

Not quite. They usually check it's been delivered to the correct address. 

You can also get a refund if it shows as delivered to the correct address and you haven't received. As a seller I've done that a few times. Unfortunately, I seem to be one of the few honest sellers these days, having had to deal with a few problem sellers myself just lately.

As above you have to persevere with customer service which is increasingly difficult to find on Ebay and pretty much everywhere else too.

So amazon were delivering an eBay parcel?
I would imagine eBay would only rule in the seller's favour if they could see that the tracking was shown as delivered to the correct postcode (otherwise the seller could have simply posted it to themselves and entered the tracking number on ebay)

soolin

savergrant said:

Gobsh said:

Absolutely didn't in the last case, my wife actually had. We have a new house and it has identical address as a nearby street but for postcode suffix, road name and even the prefix is identical. Amazon launched their new courier service which the seller used and parcel was not delivered, to exacerbate Amazon would only give proof of delivery to the customer by login, "their customer" being the seller. eBay customer service just ruled in favour of courier "Delivered" and would not help us obtain proof of delivery from the seller. 

RFW said:

Gobsh said:

I already know their policy is with the seller if the item is marked Delivered. (Second time this has happened to me)

Not quite. They usually check it's been delivered to the correct address. 

You can also get a refund if it shows as delivered to the correct address and you haven't received. As a seller I've done that a few times. Unfortunately, I seem to be one of the few honest sellers these days, having had to deal with a few problem sellers myself just lately.

As above you have to persevere with customer service which is increasingly difficult to find on Ebay and pretty much everywhere else too.

So amazon were delivering an eBay parcel?
I would imagine eBay would only rule in the seller's favour if they could see that the tracking was shown as delivered to the correct postcode (otherwise the seller could have simply posted it to themselves and entered the tracking number on ebay)

A year or two ago I put a thread up on here about my parcel saga. I had proof item was delivered to the wrong person, RM apologised and said that they had been back to the address but the person refused to hand it over, so there was nothing else they could do. RM said the seller should refund me and claim from them, but seller said they were using a business account where no claim could be made, and so didn’t feel they could refund me. 

I spent a lot of time arguing with RM and eBay and neither would relent. After some considerable effort eBay paid me out as a goodwill gesture. 

Gobsh

Yeap Amazon now have a courier service and eBay sellers can use it like any others.
eBay just confirm the courier marked it as "Delivered" I told eBay CS Agent that a small time courier could just throw it in the ditch and just mark it Delivered, his response was that reputable couriers wouldn't do that. Ultimately not bothered beyond the tracking saying "Delivered"

savergrant

Gobsh said:

Yeap Amazon now have a courier service and eBay sellers can use it like any others.
eBay just confirm the courier marked it as "Delivered" I told eBay CS Agent that a small time courier could just throw it in the ditch and just mark it Delivered, his response was that reputable couriers wouldn't do that. Ultimately not bothered beyond the tracking saying "Delivered"

I'm beginning to like simple delivery a lot more. At least then it's ebay and not the seller that populates the address label. Otherwise there's nothing to stop a seller addressing a parcel to themselves or a family member and uploading the tracking to show that the parcel was delivered correctly.

Gobsh

Seller just messaged me and still claiming it was delivered: 
Dear Customer,

Your item is delivered so kindly again recheck around home.

Thanks

Gobsh

Ultimately eBay's position favours the seller if their tracking shows "delivered", (they can throw it in a ditch), and the onus then is on the buyer to prove they didn't receive it. 

In this case I'm just hoping that eBay see that the bogus tracking slip trust shows delivery to Northern Ireland is proof enough to get a refund. The seller is STILL maintaining they delivered.

savergrant

Gobsh said:

Ultimately eBay's position favours the seller if their tracking shows "delivered", (they can throw it in a ditch), and the onus then is on the buyer to prove they didn't receive it. 

In this case I'm just hoping that eBay see that the bogus tracking slip trust shows delivery to Northern Ireland is proof enough to get a refund. The seller is STILL maintaining they delivered.

Unfortunately if it comes down to one person's word against another and one is a professional courier who does not know the contents of the package and the other is an ordinary recipient ebay will likely side with the courier. However the courier is not claiming to have delivered to your address as the delivery postcode is not yours, and the delivery office who delivered it is not local to you. In this case ebay must surely see that the package was not addressed to you and the tracking is not a reliable indicator.

Gobsh

Time for a quick update. The seller is still claiming they delivered and no refund. I was a bit concerned that eBay would see the bogus tracking/delivered and close the case in sellers favour, so I called CS to point this out. Used this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

and got a call back in 5 minutes in Sunday 👍. It's a keeper. 

Anyway customer service agreed with me, assured me that sellers haven't proven delivery, but that they have 3 days to resolve this. On Thursday she is calling me back to conclude if they haven't responded. Happy👍