Buyer beware! Delivered = Not Delivered

Gobsh

Buyer beware! Delivered = Not Delivered

Second time I've been scammed like this

Just ordered some bulk coffee pods £40+ (currently £60 on Amazon), received with only 2 days date on. Returned these. Got a refund a week later. Fine. I guess? 

Found a different seller, confirmed good date, ordered and paid. 3-5 days delivery

No tracking?

Waited waited waited

Raised "item not received" after a week 

Magically received an email "Your package is now with Royal Mail."

Checked the tracking number "Delivered Saturday" (2 days after my order) "In your secret place" (I didn't agree any secret place). We were in all day last Saturday and I have surveillance. I will check with neighbours but I already know they would have told me

To obtain proof of delivery RM require the correct postcode 

Tried my postcode the maximum 3 times. Each time it was rejected as not matching the tracking number

I suspect that the seller has just added a random tracking number for "an item" that was delivered "somewhere"

I intend to call eBay but I already know their policy is with the seller if the item is marked Delivered. (Second time this has happened to me)

Any ideas??

the_lunatic_is_in_my_head

When you call eBay point out you can't view the POD with your postcode and hopefully they will refund. 

Have you tried the postcode with and without a space (not sure if it makes any difference). 

savergrant

Was this purchased using simple delivery? If so ebay should be able to tell whether the seller has used the pre-populated ebay label or has arranged their own courier. If the tracking info wasn't available straightaway it is likely the seller has added it later and tried to claim a refund on the ebay label.
If you click on tracking can you see which delivery office delivered the item?

Gobsh

the_lunatic_is_in_my_head said:

When you call eBay point out you can't view the POD with your postcode and hopefully they will refund. 

Have you tried the postcode with and without a space (not sure if it makes any difference). 

Tried my postcode with without spaces caps and lowercase

goodfella66

I think coffee pod sales on Ebay are a scammers paradise.

I had the same problem. The seller gave me a tracking number showing delivered. The thing is, the tracking showed delivery 2 days before I ordered the items. He then apologised (in pigeon English) saying he got muddled up and sent me a photo of a supposed screenshot showing delivery which was quite clearly a fake.

I then sent an aggressive message calling him out on his lies and opened an INR case and he refunded.

I won't buy coffee pods off Ebay again...most (if not all) of the competitively priced ones are scammers from India. Probably the same company under different names.

Gobsh

I'm definitely going back to paying Amazon £60

goodfella66 said:

I think coffee pod sales on Ebay are a scammers paradise.

I had the same problem. The seller gave me a tracking number showing delivered. The thing is, the tracking showed delivery 2 days before I ordered the items. He then apologised (in pigeon English) saying he got muddled up and sent me a photo of a supposed screenshot showing delivery which was quite clearly a fake.

I then sent an aggressive message calling him out on his lies and opened an INR case and he refunded.

I won't buy coffee pods off Ebay again...most (if not all) of the competitively priced ones are scammers from India. Probably the same company under different names.

Gobsh

savergrant said:

Was  .......
If you click on tracking can you see which delivery office delivered the item?

I didn't notice this but the post office lady did. Tracking does say it was delivered to and by Northern Ireland delivery office, which is as far away from my Leicester address as you can get. So I'm calling eBay with this later 👍

savergrant

Gobsh said:

savergrant said:

Was  .......
If you click on tracking can you see which delivery office delivered the item?

I didn't notice this but the post office lady did. Tracking does say it was delivered to and by Northern Ireland delivery office, which is as far away from my Leicester address as you can get. So I'm calling eBay with this later 👍

And not easily confused! BT1 could possibly be confused with B11, but not LE. so very unlikely to be an issue with a handwritten label.

Gobsh

Anyone have direct dial to eBay customer service? I just get a bot

soolin

Gobsh said:

Anyone have direct dial to eBay customer service? I just get a bot

If you go through all the help options you will eventually get a direct number to call. Alternatively go to live chat and just keep parroting ‘talk to an agent’ until you wear the bot down and they put you through to someone. 

RFW

Gobsh said:

I already know their policy is with the seller if the item is marked Delivered. (Second time this has happened to me)

Not quite. They usually check it's been delivered to the correct address. 

You can also get a refund if it shows as delivered to the correct address and you haven't received. As a seller I've done that a few times. Unfortunately, I seem to be one of the few honest sellers these days, having had to deal with a few problem sellers myself just lately.

As above you have to persevere with customer service which is increasingly difficult to find on Ebay and pretty much everywhere else too.