PiP/paperbased assessment?

door123

I received a text from Capita that they have arranged a phone call pip assessment for my child. I phoned Capita and requested that I feel it should be paperbased assessment because I have sent in strong medical evidence to support the claim this was logged onto the system.

Today I have received a phone call call from Capita that they have decided to do a paperbased assessment based on the evidence sent in but they also need to contact 2 of my child's Dr's to fill in a form for further information. And then the decision will be made.

I am really confused if Capita have decided that they are going to do a paperbased assessment on my request and based on evidence they have. Why are they going to contact my child's Dr's and ask them to fill in a form?

Thanks

Rubyroobs

Presumably they need more evidence than what they have?

Muttleythefrog

Sounds like you won the argument but they will want some supporting evidence from doctors to possibly confirm the problems.

I would potentially pre-empt Doctor(s) completion of the form by supplying them with some guidance notes...i.e. what the claimed conditions and disablements are relevant to PIP... might help them complete their form!

ayupmeduck

paper based doesn't mean no phone calls

Muttleythefrog

ayupmeduck said:

paper based doesn't mean no phone calls

I think in general referencing paper based assessment means no assessment in person by phone or at a centre.... right? But rather assessment based  purely on existing paperwork (or in this case perhaps including some they may acquire from Doctor factual report)

KxMx

Paper based assessments are done when minimal or no further input from the claimant is needed. 

Minimal input can take the form of an unannounced phone call with a few questions, or as has happened here additional medical information being sought from medical professionals linked to the claimant.

Paper based assessments fall short of a full formal assessment. 

door123

Muttleythefrog said:

Sounds like you won the argument but they will want some supporting evidence from doctors to possibly confirm the problems.

I would potentially pre-empt Doctor(s) completion of the form by supplying them with some guidance notes...i.e. what the claimed conditions and disablements are relevant to PIP... might help them complete their form!

Do you mean I should contact the Doctors and make them aware that Capita will be sending them a form of questions?

door123

KxMx said:

Paper based assessments are done when minimal or no further input from the claimant is needed. 

Minimal input can take the form of an unannounced phone call with a few questions, or as has happened here additional medical information being sought from medical professionals linked to the claimant.

Paper based assessments fall short of a full formal assessment. 

I filled in the form to the best of my knowledge and tried fill in all sections Supplying lots of medical evidence. The 2 doctors Capita are going to contact are consultants what if they

Don't respond at all to the questions asked?

Ony answers some of the questions asked? 

Write something different to what's written in the pip form?

What are the chances the Dr's will provide adequate information. They don't live the child we parents do?


Am I at a risk that this is going to work against now I am really worried and panicking have made the wrong decision by asking for paperbased assessment?

KxMx

If you aren't happy with the assessment outcome, you can ask for the decision to be looked at again (Mandatory Reconsideration), this is rarely successful, the next step is an appeal hearing at an independent tribunal which has a much higher success rate. 

Muttleythefrog

door123 said:

Muttleythefrog said:

Sounds like you won the argument but they will want some supporting evidence from doctors to possibly confirm the problems.

I would potentially pre-empt Doctor(s) completion of the form by supplying them with some guidance notes...i.e. what the claimed conditions and disablements are relevant to PIP... might help them complete their form!

Do you mean I should contact the Doctors and make them aware that Capita will be sending them a form of questions?

Yes.... bear in mind medical professionals are not typically benefits familiar to the level needed to give always relevant or helpful information... yet some may be fantastic... and it may depend on how well they know the patient's domestic circumstances. it's hit and miss. It's a tactic some use to present some helpful notes to such doctors if they're going to be form filling for the DWP... they'll be aware of the medical conditions of course but they may not be familiar with the PIP related claimed disablements.

What are the chances the Dr's will provide adequate information - this is something you are better at answering than us as you presumably know the specialists they're writing to. But if you have concerns then try to intervene in some way to 'assist' with form filling... such as by providing some PIP claim related information. 

what if they
Don't respond at all to the questions asked?

Only answers some of the questions asked? 

That's for Capita's HCP to look at.... if they don't get sufficient information to provide their advice to the DWP then they will have to try getting it again or get it another way such as through in person(such as telephone) assessment that you may have averted in this case. A Capita HCP may be looking for some basic confirmation of the claimed underlying problems and not much more.. they may appreciate a specialist won't have deep knowledge of the domestic and day to day reality of the patient while they may be expert on the conditions suffered.

what if they
Write something different to what's written in the pip form?

That's always the risk with evidence.. contradiction. It's down to the Capita HCP to determine any significance or relevance and what they rely on for giving their opinions to the DWP. 

Am I at a risk that this is going to work against now I am really worried and panicking have made the wrong decision by asking for paperbased assessment?
May or may not. At the end of the day a Capita HCP determined a telephone assessment was necessary for fact finding to give opinion on the disablements in PIP activities to DWP. You argued to potentially have this evaded and they've seemingly agreed. They have as result decided to fact find from specialists involved instead. It's impossible to know if this is a good or bad thing until the outcome of the advice to DWP is known. Hence my advice is to try to avert any problems with the specialists by, if thought necessary, providing some notes to them on PIP relevant disablements claimed. PIP is focussed on disablements in daily life... Medical professionals are focussed on health problems and may or may not be well versed in the daily life disablements that apply.

door123

Muttleythefrog said:

door123 said:

Muttleythefrog said:

Sounds like you won the argument but they will want some supporting evidence from doctors to possibly confirm the problems.

I would potentially pre-empt Doctor(s) completion of the form by supplying them with some guidance notes...i.e. what the claimed conditions and disablements are relevant to PIP... might help them complete their form!

Do you mean I should contact the Doctors and make them aware that Capita will be sending them a form of questions?

Yes.... bear in mind medical professionals are not typically benefits familiar to the level needed to give always relevant or helpful information... yet some may be fantastic... and it may depend on how well they know the patient's domestic circumstances. it's hit and miss. It's a tactic some use to present some helpful notes to such doctors if they're going to be form filling for the DWP... they'll be aware of the medical conditions of course but they may not be familiar with the PIP related claimed disablements.

What are the chances the Dr's will provide adequate information - this is something you are better at answering than us as you presumably know the specialists they're writing to. But if you have concerns then try to intervene in some way to 'assist' with form filling... such as by providing some PIP claim related information. 

what if they
Don't respond at all to the questions asked?

Only answers some of the questions asked? 

That's for Capita's HCP to look at.... if they don't get sufficient information to provide their advice to the DWP then they will have to try getting it again or get it another way such as through in person(such as telephone) assessment that you may have averted in this case. A Capita HCP may be looking for some basic confirmation of the claimed underlying problems and not much more.. they may appreciate a specialist won't have deep knowledge of the domestic and day to day reality of the patient while they may be expert on the conditions suffered.

what if they
Write something different to what's written in the pip form?

That's always the risk with evidence.. contradiction. It's down to the Capita HCP to determine any significance or relevance and what they rely on for giving their opinions to the DWP. 

Am I at a risk that this is going to work against now I am really worried and panicking have made the wrong decision by asking for paperbased assessment?
May or may not. At the end of the day a Capita HCP determined a telephone assessment was necessary for fact finding to give opinion on the disablements in PIP activities to DWP. You argued to potentially have this evaded and they've seemingly agreed. They have as result decided to fact find from specialists involved instead. It's impossible to know if this is a good or bad thing until the outcome of the advice to DWP is known. Hence my advice is to try to avert any problems with the specialists by, if thought necessary, providing some notes to them on PIP relevant disablements claimed. PIP is focussed on disablements in daily life... Medical professionals are focussed on health problems and may or may not be well versed in the daily life disablements that apply.

I am really not sure what to say to the Dr's as they are the professionals I just do not know in words what to say. 

I am really panicking about this I nothing to hide but it's my child's award and it's frustration. Could I phone Capita and say I want to do the phone assessment. Is there still a chance if accepted they will still want to get info from Dr's?

I'm really pulling my hair out because of this.