Virgin Reject ISA Transfer

Albermarle

gt94sss2 said:

Shawbrook have two online banking platforms and the ISA transfer options are displayed differently on each.

I was not aware that they had two different online banking platforms, can you give more details ?

gt94sss2

Albermarle said:

gt94sss2 said:

Shawbrook have two online banking platforms and the ISA transfer options are displayed differently on each.

I was not aware that they had two different online banking platforms, can you give more details ?

Shawbrook are gradually migrating customers to their new platform which I believe is cloud based.

Their new/main platform login page is at https://login.savings.shawbrook.co.uk/

If you are on their old platform, you get a message when you try and use the above which states 

Your new experience is coming soon
We're improving the online experience for our customers. Until we upgrade you, please click here to access your account from our previous login page.

nedwilsher

It seems ISA transfer requests from Virgin often come a 'cropper' because the customer (you & me) think they are banking with Virgin but in reality it is with someone else (Clysdale, Yorkshire, Northern Rock, ???). Rather oddly, when you open up a bank account the bank rightly goes through a load of hoops to ensure you are who you say you are (passport; driving licence; tax bill, etc.) but Virgin lacks transparency by failing to make it clear who they are and who you are banking with. This is casuing angst and grief and it would be a great idea if there was a form of class complaint/action against Virgin for that angst and grief and potential loss of interest and other financial opportunities through the inevitable delays caused.  

fuzzzzy

2010 said:

Marmaduke123 said:

My ISA transfer from Virgin to Shawbrook went ahead without a hitch. I'm pretty sure that I had to give the sort code for the ISA account on the transfer form, and that it was then referred to as Virgin (Clydesdale).

Was your code 05 or 08?

I know the 05 code is the Yorkshire Bank one. Once in the past I had an ISA transfer from Virgin rejected by Shawbrook when I chose Virgin in the drop down menu for the ISA transfer. I was told by Shawbrook to choose Yorkshire Bank instead for it to be processed correctly.

2010

fuzzzzy said:

2010 said:

Marmaduke123 said:

My ISA transfer from Virgin to Shawbrook went ahead without a hitch. I'm pretty sure that I had to give the sort code for the ISA account on the transfer form, and that it was then referred to as Virgin (Clydesdale).

Was your code 05 or 08?

I know the 05 code is the Yorkshire Bank one. Once in the past I had an ISA transfer from Virgin rejected by Shawbrook when I chose Virgin in the drop down menu for the ISA transfer. I was told by Shawbrook to choose Yorkshire Bank instead for it to be processed correctly.

I would have thought that Shawbrook would/should know by the sort code where to send the transfer request.
Obviously they do know if they told you to choose YB.

Having said that, Virgin should put their own house in order regarding transfers.

Virgin are now owned by Nationwide and will eventually be merged and the brand name gone.
Which is probably what Clydesdale should have done.

eskbanker

nedwilsher said:

...Virgin lacks transparency by failing to make it clear who they are and who you are banking with. This is casuing angst and grief and it would be a great idea if there was a form of class complaint/action against Virgin for that angst and grief and potential loss of interest and other financial opportunities through the inevitable delays caused.  

Irritating though it undoubtedly is, it's something of a stretch to describe that as a great idea, but what have you done about it so far?