Virgin Reject ISA Transfer

2010

I requested Shawbrook Bank to transfer my Virgin ISA into their 4.31% 1yr fix.
I heard back today from Shawbrook that the transfer has been refused.
Contacted Virgin and the explanation given is that Shawbrook have sent the request to the wrong ISA Virgin team.

Apparently it depends on what sort code is on your Virgin ISA.

It begs the questions, why didn't Virgin send it on to their correct team.
And shouldn't Shawbrook know there are two different addresses to send ISA transfer requests to, depending on sort codes.

wmb194

2010 said:

I requested Shawbrook Bank to transfer my Virgin ISA into their 4.31% 1yr fix.
I heard back today from Shawbrook that the transfer has been refused.
Contacted Virgin and the explanation given is that Shawbrook have sent the request to the wrong ISA Virgin team.

Apparently it depends on what sort code is on your Virgin ISA.

It begs the questions, why didn't Virgin send it on to their correct team.
And shouldn't Shawbrook know there are two different addresses to send ISA transfer requests to, depending on sort codes.

Virgin/Clydesdale has always been a useless mess so there's no point dwelling on it. Tell Shawbrook to send it to the other address.

clairec666

Because Virgin are massively confusing, and there's no indication when you apply for a "Virgin ISA" that Virgin is not a single entity. You only discover this annoying anomaly when you end up with multiple logins for your Virgin accounts based on their sort code. If Virgin wanted to keep their customers happy they would have forwarded the transfer request to the correct department, rather than expect every provider requesting a transfer to understand how their annoying system works.

dunstonh

Contacted Virgin and the explanation given is that Shawbrook have sent the request to the wrong ISA Virgin team.

Extremely common.   The Virgin brand is all over the place.

It begs the questions, why didn't Virgin send it on to their correct team.

If they are not within the same entity, there will be no data share.  Plus, most transfers are electronic nowadays and the receiving scheme controls the dataflow.     The correct Virgin team cannot take over from an incorrect one. It needs the receiving scheme to re-input it.

And shouldn't Shawbrook know there are two different addresses to send ISA transfer requests to, depending on sort codes.

It isnt as easy as that.  It can often be pot luck and repeat until you get the right one.   I tend to ask clients for a copy statement or letter what shows the address and match it that way.

35har1old

2010 said:

I requested Shawbrook Bank to transfer my Virgin ISA into their 4.31% 1yr fix.
I heard back today from Shawbrook that the transfer has been refused.
Contacted Virgin and the explanation given is that Shawbrook have sent the request to the wrong ISA Virgin team.

Apparently it depends on what sort code is on your Virgin ISA.

It begs the questions, why didn't Virgin send it on to their correct team.
And shouldn't Shawbrook know there are two different addresses to send ISA transfer requests to, depending on sort codes.

Should have carried out a sort code check to get the right title to add to the transfer form
Also begs the question why Shawbrook couldn't do the above it only takes a minute.
Have Shawbrook asked for you to resubmit a new ISA transfer form or are they no longer proceeding with the transfer.
Did the online form ask for the ISA providers  address? The paper one does




.

35har1old

clairec666 said:

Because Virgin are massively confusing, and there's no indication when you apply for a "Virgin ISA" that Virgin is not a single entity. You only discover this annoying anomaly when you end up with multiple logins for your Virgin accounts based on their sort code. If Virgin wanted to keep their customers happy they would have forwarded the transfer request to the correct department, rather than expect every provider requesting a transfer to understand how their annoying system works.

Only requires a bank sort code check

Have you ever used a chat with a bank to ask a question in the end they give you a number for customer service as they are unable to forward your question to the right department 

2010

When I opened the account I filled in the transfer then and it didn't ask for an address.
The form you fill in after the account is open does ask for an address.

Shawbrook has a special team that does nothing but ISA, they should know all the addresses of every provider.

Marmaduke123

My ISA transfer from Virgin to Shawbrook went ahead without a hitch. I'm pretty sure that I had to give the sort code for the ISA account on the transfer form, and that it was then referred to as Virgin (Clydesdale).

2010

Marmaduke123 said:

My ISA transfer from Virgin to Shawbrook went ahead without a hitch. I'm pretty sure that I had to give the sort code for the ISA account on the transfer form, and that it was then referred to as Virgin (Clydesdale).

Was your code 05 or 08?

gt94sss2

Shawbrook have two online banking platforms and the ISA transfer options are displayed differently on each.