£100 charge for breaking 15 minute limit at petrol station

Gr1pr

Looks OK,  but add the parking company reference number and issue date too, not just your VRM details 

The complaint must come from the person named on the pcn letter,  regardless of who was driving 

Khaggis

Gr1pr said:

Looks OK,  but add the parking company reference number and issue date too, not just your VRM details 

The complaint must come from the person named on the pcn letter,  regardless of who was driving 

Ok yeah I can do this, thank you. It's my partner that got the PCN so will be signing it under her name, but I'm ok sending it from a generic email address of mine that doesn't contain a name so I can manage it for her, right?

Gr1pr

Correct,  but she is the complainant because her name is on the paperwork 

Khaggis

Gr1pr said:

Correct,  but she is the complainant because her name is on the paperwork 

Perfect I've done that. Shall I also send the appeal as well while wait as a backup plan? Or just hold out and wait for a reply?

Cheers again for your help, everyone.

Gr1pr

Any appeal should wait until say 2 or 3 days before the appeal deadline expires 

Le_Kirk

but as a valued customer of your brand

You cannot be that valued, if they have allowed their agents to issue a PCN.

Khaggis

So I emailed both Esso and MFG. Esso have just replied to me with the following: 

Dear Customer,

 

Thank you for contacting Esso Customer Care.

 

We are sorry to hear about your experience at ESSO MFG SIXWAYS Service Station.

 

Almost all Esso-branded service stations in the UK are now owned and operated by independent companies, such as MFG, which is responsible for the ESSO MFG SIXWAYS service station you visited. MFG manages every aspect of the site’s operation. Therefore, due to the nature of your complaint, they will be better placed and responsible for addressing your issue.

 

I will pass on your issue to the responsible party, however due to data privacy laws, I first require your permission to pass on your contact details. Please confirm that I may forward your communication (including personal information) to them.

 

If you would like to contact the company directly, their details can be found below:

 

MFG - Motor Fuel Group Customer Services

Motor Fuel Limited

Gladstone Place

36-38 Upper Marlborough Road

St Albans

Hertfordshire

AL1 3UU

Tel.: 01727 898899

E-mail: customercare@motorfuelgroup.com

 

Thank you for bringing this matter to our attention. We are sorry that we cannot directly address the experience that you have raised and we hope that you will continue to choose Esso Branded Petrol Stations.

 

Thank you!

Best regards

 

Martine

End Consumer and Customer Care Specialist

Customer Service, Fuels & Lubricants, EAME 


Should I just give permission or is there anything I should add on to that for more dramatic effect?

Coupon-mad

Just give them permission to support your complaint by passing it to MFG.

Gr1pr

Definitely,  looks much better coming from the fuel provider rather than you, or do it and also email your own complaint too

Khaggis

Hi all, just a little update,

I recontacted MFG today just to give them a little nudge as I hadn't heard anything for about 2 weeks.

I received this reply almost instantly:

"Hello Khaggis,

I hope you are well. Thank you for getting back to us.

I'm pleased to confirm that we have reviewed your dispute regarding the Parking Charge Notice issued at Esso MFG Sixways, Erdington (B23 6BJ) on Nth July 2025, and the PCN (No. Xxxxxxxx) has now been successfully cancelled.

Thank you for providing the supporting documentation confirming your parcel collection during your visit. Based on the evidence submitted, the matter has been resolved in your favour, and no further action is required on your

part.

If you have any further concerns or require assistance with anything else, please don't hesitate to get in touch.

Best regards,

Shweta

Customer Service Team"

Looks like plan A worked again guys. Thanks again for all your help. Issue solved!