Car dealer false advertising refused refund

born_again

Aylesbury_Duck said:

TELLIT01 said:

The dealer owner seems to have got fed up with the OP after having already dealt with some stone chips and has told OP to see them in court if needs be.  To me, that sounds like there's no further negotiation to be had, which is why several of us have advised OP to send a LBA to see if it instigates a different approach from the dealer.

TBH, the fact that the OP did not spot the stone chips while viewing car speaks volumes about the level of checking.
A 7 year old car will have stone chips. Fact of life. So this seems like a good dealer, going over & above for actually fixing them.


Yes, dealer has to comply with the regulations. But there has to be personally responsibility as well.

TELLIT01

It may seem trivial, but if I'd bought a car which was advertised with heated seats, and then discovered there was no way to operate them I'd be pretty unhappy too.  I think that kind of problem is going to become more common with the move to everything being controlled through an infotainment centre.  What's wrong with a simple switch?

Aylesbury_Duck

born_again said:

Aylesbury_Duck said:

TELLIT01 said:

The dealer owner seems to have got fed up with the OP after having already dealt with some stone chips and has told OP to see them in court if needs be.  To me, that sounds like there's no further negotiation to be had, which is why several of us have advised OP to send a LBA to see if it instigates a different approach from the dealer.

TBH, the fact that the OP did not spot the stone chips while viewing car speaks volumes about the level of checking.
A 7 year old car will have stone chips. Fact of life. So this seems like a good dealer, going over & above for actually fixing them.


Yes, dealer has to comply with the regulations. But there has to be personally responsibility as well.

OP was charged £280 to have the stone chips sorted out.

Aylesbury_Duck

TELLIT01 said:

It may seem trivial, but if I'd bought a car which was advertised with heated seats, and then discovered there was no way to operate them I'd be pretty unhappy too.  I think that kind of problem is going to become more common with the move to everything being controlled through an infotainment centre.  What's wrong with a simple switch?

Indeed.  I think it's also less safe.  Having to navigate through menus on a screen to operate controls that used to be on switches and dials takes more attention.  

born_again

Aylesbury_Duck said:

born_again said:

Aylesbury_Duck said:

TELLIT01 said:

The dealer owner seems to have got fed up with the OP after having already dealt with some stone chips and has told OP to see them in court if needs be.  To me, that sounds like there's no further negotiation to be had, which is why several of us have advised OP to send a LBA to see if it instigates a different approach from the dealer.

TBH, the fact that the OP did not spot the stone chips while viewing car speaks volumes about the level of checking.
A 7 year old car will have stone chips. Fact of life. So this seems like a good dealer, going over & above for actually fixing them.


Yes, dealer has to comply with the regulations. But there has to be personally responsibility as well.

OP was charged £280 to have the stone chips sorted out.

Still they did not have to do this, they could have said not our problem, plenty of other companies do it.

Ectophile

TELLIT01 said:

It may seem trivial, but if I'd bought a car which was advertised with heated seats, and then discovered there was no way to operate them I'd be pretty unhappy too.  I think that kind of problem is going to become more common with the move to everything being controlled through an infotainment centre.  What's wrong with a simple switch?

A simple switch costs more.  The switch itself costs money.  Then it has to be added to the wiring loom, which adds to the complexity of that.  And these days, everything on a car is controlled by a computer, so the switch will be wired into a computer and won't actually turn the seats on.

A button on a touch screen costs nothing to manufacture.  The car's computer can then send a message to the seats to turn themselves on via the CAN bus.

Grumpy_chap

Ectophile said:

TELLIT01 said:

It may seem trivial, but if I'd bought a car which was advertised with heated seats, and then discovered there was no way to operate them I'd be pretty unhappy too.  I think that kind of problem is going to become more common with the move to everything being controlled through an infotainment centre.  What's wrong with a simple switch?

A simple switch costs more.  The switch itself costs money.  Then it has to be added to the wiring loom, which adds to the complexity of that.  And these days, everything on a car is controlled by a computer, so the switch will be wired into a computer and won't actually turn the seats on.

A button on a touch screen costs nothing to manufacture.  The car's computer can then send a message to the seats to turn themselves on via the CAN bus.

I understand all that but I do think it is all taken too far when the switch to activate the hazard lights is hidden at some far depth of a computer screen menu, as in my car.

born_again

People seem to forget that many of the screen controls can be voice activated as well 👍

Ectophile

Grumpy_chap said:

Ectophile said:

TELLIT01 said:

It may seem trivial, but if I'd bought a car which was advertised with heated seats, and then discovered there was no way to operate them I'd be pretty unhappy too.  I think that kind of problem is going to become more common with the move to everything being controlled through an infotainment centre.  What's wrong with a simple switch?

A simple switch costs more.  The switch itself costs money.  Then it has to be added to the wiring loom, which adds to the complexity of that.  And these days, everything on a car is controlled by a computer, so the switch will be wired into a computer and won't actually turn the seats on.

A button on a touch screen costs nothing to manufacture.  The car's computer can then send a message to the seats to turn themselves on via the CAN bus.

I understand all that but I do think it is all taken too far when the switch to activate the hazard lights is hidden at some far depth of a computer screen menu, as in my car.

Every car is supposed to have an actual physical hazard lights button.

Grumpy_chap

Ectophile said:

Grumpy_chap said:

Ectophile said:

TELLIT01 said:

It may seem trivial, but if I'd bought a car which was advertised with heated seats, and then discovered there was no way to operate them I'd be pretty unhappy too.  I think that kind of problem is going to become more common with the move to everything being controlled through an infotainment centre.  What's wrong with a simple switch?

A simple switch costs more.  The switch itself costs money.  Then it has to be added to the wiring loom, which adds to the complexity of that.  And these days, everything on a car is controlled by a computer, so the switch will be wired into a computer and won't actually turn the seats on.

A button on a touch screen costs nothing to manufacture.  The car's computer can then send a message to the seats to turn themselves on via the CAN bus.

I understand all that but I do think it is all taken too far when the switch to activate the hazard lights is hidden at some far depth of a computer screen menu, as in my car.

Every car is supposed to have an actual physical hazard lights button.

Well, I'll be blown over if I know where it is...