Online refund

scoobadeedo

the_lunatic_is_in_my_head said:

OP if you placed an order online it is likely a distance contract with the right to cancel, timeframes vary depending upon information given.

Would need to know date of delivery and what website? 

scoobadeedo said:

 They keep saying in processing. 

Processing your return or your refund? Do you have an email saying they have processed the refund? 

I got an email from them on 25th July saying it is refunded 

scoobadeedo

scoobadeedo said:

the_lunatic_is_in_my_head said:

OP if you placed an order online it is likely a distance contract with the right to cancel, timeframes vary depending upon information given.

Would need to know date of delivery and what website? 

scoobadeedo said:

 They keep saying in processing. 

Processing your return or your refund? Do you have an email saying they have processed the refund? 

I got an email from them on 25th July saying it is refunded 

Each time I ring they say it's processing. 

the_lunatic_is_in_my_head

scoobadeedo said:

the_lunatic_is_in_my_head said:

OP if you placed an order online it is likely a distance contract with the right to cancel, timeframes vary depending upon information given.

Would need to know date of delivery and what website? 

scoobadeedo said:

 They keep saying in processing. 

Processing your return or your refund? Do you have an email saying they have processed the refund? 

I got an email from them on 25th July saying it is refunded 

Does it detail the last 4 numbers of your card?

@born_again for chargeback rights in this situation  

born_again

the_lunatic_is_in_my_head said:

scoobadeedo said:

the_lunatic_is_in_my_head said:

OP if you placed an order online it is likely a distance contract with the right to cancel, timeframes vary depending upon information given.

Would need to know date of delivery and what website? 

scoobadeedo said:

 They keep saying in processing. 

Processing your return or your refund? Do you have an email saying they have processed the refund? 

I got an email from them on 25th July saying it is refunded 

Does it detail the last 4 numbers of your card?

@born_again for chargeback rights in this situation  

So long  a the reply states refunded £££ on Date to card last 4 no.

MyRealNameToo

born_again said:

the_lunatic_is_in_my_head said:

scoobadeedo said:

the_lunatic_is_in_my_head said:

OP if you placed an order online it is likely a distance contract with the right to cancel, timeframes vary depending upon information given.

Would need to know date of delivery and what website? 

scoobadeedo said:

 They keep saying in processing. 

Processing your return or your refund? Do you have an email saying they have processed the refund? 

I got an email from them on 25th July saying it is refunded 

Does it detail the last 4 numbers of your card?

@born_again for chargeback rights in this situation  

So long  a the reply states refunded £££ on Date to card last 4 no.

Presumably they could also chargeback if they simply have the tracking advice showing it was returned to the merchant

the_lunatic_is_in_my_head

born_again said:

the_lunatic_is_in_my_head said:

scoobadeedo said:

the_lunatic_is_in_my_head said:

OP if you placed an order online it is likely a distance contract with the right to cancel, timeframes vary depending upon information given.

Would need to know date of delivery and what website? 

scoobadeedo said:

 They keep saying in processing. 

Processing your return or your refund? Do you have an email saying they have processed the refund? 

I got an email from them on 25th July saying it is refunded 

Does it detail the last 4 numbers of your card?

@born_again for chargeback rights in this situation  

So long  a the reply states refunded £££ on Date to card last 4 no.

Thank you  

MyRealNameToo said:

Presumably they could also chargeback if they simply have the tracking advice showing it was returned to the merchant

OP hasn't said the reason but assuming change of mind no chargeback, if the dress was not as described upon receipt for any reason then there should be a chargeback right.  

born_again

the_lunatic_is_in_my_head said:

born_again said:

the_lunatic_is_in_my_head said:

scoobadeedo said:

the_lunatic_is_in_my_head said:

OP if you placed an order online it is likely a distance contract with the right to cancel, timeframes vary depending upon information given.

Would need to know date of delivery and what website? 

scoobadeedo said:

 They keep saying in processing. 

Processing your return or your refund? Do you have an email saying they have processed the refund? 

I got an email from them on 25th July saying it is refunded 

Does it detail the last 4 numbers of your card?

@born_again for chargeback rights in this situation  

So long  a the reply states refunded £££ on Date to card last 4 no.

Thank you  

MyRealNameToo said:

Presumably they could also chargeback if they simply have the tracking advice showing it was returned to the merchant

OP hasn't said the reason but assuming change of mind no chargeback, if the dress was not as described upon receipt for any reason then there should be a chargeback right.  

Op said does not fit, so would be a change of mind in some ways.
Also not clear if this was a in-store or online purchase.🤷‍♀️

the_lunatic_is_in_my_head

born_again said:

Op said does not fit, so would be a change of mind in some ways.
Also not clear if this was a in-store or online purchase.🤷‍♀️

@born_again sorry just to confirm  

Chargeback covers non receipt and not as described but the thing where they cover a promised refund is that is all circumstances or only non receipt and not as described? 

born_again

Given retailer has said they have refunded, then it would be non receipt of refund.

Not convinced "Not as described" would work. Given OP only saying "does not fit". Which retailer can contest stating ordered X & received X size. 
That would drop into change of mind (not covered)

the_lunatic_is_in_my_head

born_again said:

Not convinced "Not as described" would work. 

No I didn't think it would  

born_again said:

Given retailer has said they have refunded, then it would be non receipt of refund.

Thanks again. 

I just wasn't sure if non-receipt of refund was a specific type of cover or whether it had to be linked to non-receipt or not as described. 

So even if someone changes their mind, as long as they get an email to say

"xx/xx/xxxx £35.89 refund to card ending 1234"

a chargeback for non receipt of refund is valid.