Online refund

scoobadeedo

I bought a Mother of the Bride dress in June. I contacted the Boutique and followed their instructionsto return. They received it on1st July. I have been in constant contact with them as I still haven't received my refund. They keep saying in processing. I don't know what my next move is  please help as its an expensive dress 

Emmia

Which website/ company?

SiliconChip

And how did you pay, credit card, debit card, bank transfer, cheque, cash, something else?

Alderbank

What was your reason for returning it?

Renfrewman

When is/was the wedding?

scoobadeedo

SiliconChip said:

And how did you pay, credit card, debit card, bank transfer, cheque, cash, something else?

Credit card 

scoobadeedo

Alderbank said:

What was your reason for returning it?

Didn't fit

scoobadeedo

Emmia said:

Which website/ company?

Boutique in Scotland 

Emmia

scoobadeedo said:

Emmia said:

Which website/ company?

Boutique in Scotland 

Do you have a web address? Did you buy online or in-store? Which boutique in Scotland?

I'll be honest you'll get more useful responses if you provide better / fuller information rather than drip feeding.

Emmia

Sorry if this is cynical, but...

Did you wear the outfit at the wedding but now want a refund as you won't wear it again, (aka showrooming)?

I used to work in the evening wear section of a large department store, and the number of outfits people would try to return having clearly worn them,  not even bothering to air out or have dry cleaned to try to hide this was in some ways astonishing.

Dresses with fake tan marks, body glitter remnants, stinking of fags and booze, and sometimes damaged... despite the fact they allegedly "never left the carrier bag" (I'd say those dresses had quite a party in the bag!).

Frequently (if they were white/cream dresses) they'd be being returned by people with deep golden tans and right on the edge of the returns period.

the_lunatic_is_in_my_head

OP if you placed an order online it is likely a distance contract with the right to cancel, timeframes vary depending upon information given.

Would need to know date of delivery and what website? 

scoobadeedo said:

 They keep saying in processing. 

Processing your return or your refund? Do you have an email saying they have processed the refund?