Octopus energy

Peter999_2

youravinalarrrf said:

thingswerentthisbadinmyday said:

But really, why is it necessary to make it this hard?

Very few Octopus customers seem to realise that since they became the largest energy supplier in the country they are no longer the same company that made them an attractive proposition in the first place.

They don't appear to offer attractive tariffs any longer and are no longer willing to compete for business. Customer service is dire and their website is very poor. 

Unfortunately they're rapidly heading towards the British Gas model of business with that same feeling that they no longer need to try to attract new customers or offer competitive tariffs to keep existing ones.

I'm very happy with my Intelligent Octopus Go tariff, I can't find anything like as good a tariff with any other supplier.

thingswerentthisbadinmyday

I am in touch with Octopus by E-mail.
As suggested in a previous post, I have asked them to honour the unit prices which would have been available to me had I been able to switch on-line on Friday 8th August.
Of interest is that I have been told in writing that there is an online option to switch tariffs and that it is normally available.
We’ll see what happens here.

grn99

Lorian said:

Here is the link https://octopus.energy/dashboard/accounts/youraccountnumber/tariff-renewal/#/

Change the youraccountnumber part

Unfortunately, that link no longer "works" for myself (already on a fix), in that it only compares with Octopus standard variable. If I try via the app it asks me to try nearer the end of my fix (October). So much for no fix fees, if you want to move within Octopus, you're really being dissuaded from doing so; moving elsewhere is the only way out to other fixes available which is where I now look. Previously, Octopus fixes were also shown, so it's definitely changed.

Alnat1

Just give them a ring.......

jem16

grn99 said:

Lorian said:

Here is the link https://octopus.energy/dashboard/accounts/youraccountnumber/tariff-renewal/#/

Change the youraccountnumber part

Unfortunately, that link no longer "works" for myself (already on a fix), in that it only compares with Octopus standard variable. If I try via the app it asks me to try nearer the end of my fix (October). So much for no fix fees, if you want to move within Octopus, you're really being dissuaded from doing so; moving elsewhere is the only way out to other fixes available which is where I now look. Previously, Octopus fixes were also shown, so it's definitely changed.

Works perfectly for me and already on a fix. 

grn99

jem16 said:

grn99 said:

Lorian said:

Here is the link https://octopus.energy/dashboard/accounts/youraccountnumber/tariff-renewal/#/

Change the youraccountnumber part

Unfortunately, that link no longer "works" for myself (already on a fix), in that it only compares with Octopus standard variable. If I try via the app it asks me to try nearer the end of my fix (October). So much for no fix fees, if you want to move within Octopus, you're really being dissuaded from doing so; moving elsewhere is the only way out to other fixes available which is where I now look. Previously, Octopus fixes were also shown, so it's definitely changed.

Works perfectly for me and already on a fix. 

A picture = a thousand words etc.

jak22

That's exactly what you'd expect to see - scroll down for 'Your new quote' - likely higher than July fixes

The 'You'll be able to switch online closer to your tariff end date end' message on the mobile app is just a glitch - it just isn't working any more - the message is the same however close to the end, until they fix it. 

grn99

The point is, it's not showing available fixes, other than the one I am on and SV rate.

jak22

But that new fix is £2187 p.a. vs. £2049 for the Current Tariff, and is not much better than the flex as is likely the case for everyone until better fixes appear.

jem16

grn99 said:

jem16 said:

grn99 said:

Lorian said:

Here is the link https://octopus.energy/dashboard/accounts/youraccountnumber/tariff-renewal/#/

Change the youraccountnumber part

Unfortunately, that link no longer "works" for myself (already on a fix), in that it only compares with Octopus standard variable. If I try via the app it asks me to try nearer the end of my fix (October). So much for no fix fees, if you want to move within Octopus, you're really being dissuaded from doing so; moving elsewhere is the only way out to other fixes available which is where I now look. Previously, Octopus fixes were also shown, so it's definitely changed.

Works perfectly for me and already on a fix. 

A picture = a thousand words etc.

Yes so it’s working for you too. 

The top one is your current fix at £2049.11 annually. 

Underneath are the two choices you can make. On the left is the current fix you can change to at £182.33pm or £2187.96. On the right is the Flexible Octopus. 

No point in you changing to the new 12 month fix as it’s dearer than what you are currently paying but the option is there. 

As you say a picture = a thousand words.