Trainline App fraud

Exodi

Used the trainline app many times, no issues.

You'd think if the trainline app was secretly signing up unknowing customers to expensive subscriptions, it wouldn't have a 4.7/5 rating on app store with nearly ~750,000 reviews.

https://play.google.com/store/apps/details?id=com.thetrainline&hl=en_GB

I suspect it was that cashback offer box you get at the end of a transaction - it's frurstringly common, even with big names like Argos, MyProtein, etc.

Unfortunately it's incredulous that the OP has signed up normally, without clicking any pop up or offer, when seemingly no-one else has. Either that or the subscriptions are nothing to do with their trainline purchases (and they're just being associated because they happened around the same time).

PaulDesmond said:

I have been asked by a doctor to supply receipts for train fairs but as I am using the trainline app, as soon as they are used they are deleted. How can I ge around this. There should be some kind of bank statment system.

Log on to your account - go to 'My bookings', then go to 'Past trips' then click 'Manage Booking' then near the top there is a link for 'Expense Receipt' (this was on desktop but similar process on app).

born_again

mta999 said:

The train line app does not ask you to verify bank details

In fact the way you pay on trainline is via debit or credit card - you enter the card number and exp date as a 'saved card' and nothing is 'validated'. 

When you purchase your ticket you select the stored card and enter the cvv to.purchase.

ps the trainline app is a green square with rounded corners and the word 'train' written in white

It is.
When you enter your card details they will authorise the card with a zero amount. If bank declines, you will get a message card declined.

mta999

They may well do this in the background but that is not what the op said

The op said " I am taken to a page that tells me that they need to verify my bank details and informed me that a transaction of £0.00 will take place and I WILL NOT BE CHARGED FOR THIS. "

There is no such page and this message does not occur when adding a card.

born_again

mta999 said:

They may well do this in the background but that is not what the op said

The op said " I am taken to a page that tells me that they need to verify my bank details and informed me that a transaction of £0.00 will take place and I WILL NOT BE CHARGED FOR THIS. "

There is no such page and this message does not occur when adding a card.

Could be relating to a 3rd party retailer offering a discount such as Shoppers Direct who do partner with trainline.

mta999

yes I agree - I have seen that on trainline

Emmia

Did the OP perhaps click on a box that took them to a screen like this? I've just renewed my railcard on the official site, and clicking on a pop up after the transaction completed brings me to a screen which asks for my card details. 

Yes, I'd get £20.50 back if I entered my details and proceeded, but that one off discount would sign me up to a service at £18.00 a month.

Pollycat

Emmia said:

Did the OP perhaps click on a box that took them to a screen like this? I've just renewed my railcard on the official site, and clicking on a pop up after the transaction completed brings me to a screen which asks for my card details. 

Yes, I'd get £20.50 back if I entered my details and proceeded, but that one off discount would sign me up to a service at £18.00 a month.

I think that's exactly what happened.
I've seen that pop-up when purchasing train tickets and buying on eBay.
Always ignored it.
It's really not a scam. Or a fraud.

elsien

Pretty sure the OP is not coming back anyway.

Pollycat

elsien said:

Pretty sure the OP is not coming back anyway.

Never bad to point out that something isn't a scam, con, rip-off or a fraud.