Tembo ISA beware.

masonic

flaneurs_lobster said:

friolento said:

flaneurs_lobster said:

friolento said:

I am sure they wouldn’t mind seeing the back of a customer who approaches them with such a request 

You seriously think that such a request is unreasonable? 
 

Yes I do. 

Put yourself into the shoes of the operative who receives the passive-agressive rant. Why would they want to cooperate?

It's not a rant, it's a business proposal. "You give me the bribe, I'll leave my money where it is".
They'd want to cooperate because their boss will ask "why did you let this punter pull £30k rather than letting them have £100?"

What's to stop any of us making such a "business proposal" at any time to any provider? I think it is more likely a customer services agent would be disciplined for giving in to extortion. I'm all for customers getting redress when they have been treated unfairly, but a line has to be drawn somewhere.

Otherwise you end up with situations like this 

jimjames

flaneurs_lobster said:

friolento said:

flaneurs_lobster said:

friolento said:

I am sure they wouldn’t mind seeing the back of a customer who approaches them with such a request 

You seriously think that such a request is unreasonable? 
 

Yes I do. 

Put yourself into the shoes of the operative who receives the passive-agressive rant. Why would they want to cooperate?

It's not a rant, it's a business proposal. "You give me the bribe, I'll leave my money where it is".

They'd want to cooperate because their boss will ask "why did you let this punter pull £30k rather than letting them have £100?"

It will make zero difference to an agent whether someone keeps £30k there or not, the transfer won't even happen at that point. If it was £30million it might be different story.

judgingjudy

flaneurs_lobster said:

Jimboy88 said:

Hi.Opened Tembo isa recently.They have a reward scheme where you receive a payment for a referral as does the person you refer. I sent my wife the referral link and she opened a Tembo isa also.After waiting a while for the reward payment I was told my wife had filled in the referral link incorrectly. She had typed in .comm instead of .com at the end of her email address. They say that invalidates the claim for a reward. We had invested £30000 between us and were very disappointed.After  making a complaint we got nowhere.Told rules are rules.So take care if in similar circumstances.

Assume this is the rather irritating "Might be £100 but will probably be £10" scheme.

Their response is both disingenuous and ridiculous. Any half-arsed website allowing an email address to be entered should check it's formatted correctly including a valid top-level domain.

Get back to them and say that your £30k is getting moved out pronto unless they reinstate that referral.

I'd want a sum not un-adjacent to £100 for them wasting your time with this too.

I disagree with this. If it was a “half-arsed website”, why would you expect there to be any validation? That’s surely in keeping with the whole concept of what you perceive as being “half-arsed”?

Regarding a valid top level domain, I think that’s probably out of the picture as well now, as we’re long past the days of websites being just .com, .co.uk, etc. and expecting a website to validate an email address against an ever increasing list of possibilities. 

To the point of this post though, why would Tembo be on the hook to pay out a referral bonus when a customer didn’t follow the very clear instructions? Typos happen, but it’s not on Tembo to make the OPs wife whole because she didn’t type the address correctly. 

Annoying, yes, but it is what it is, and the idea that you consider that her mistake should be worth £100 is an odd one.