Tembo ISA beware.

Jimboy88

Hi.Opened Tembo isa recently.They have a reward scheme where you receive a payment for a referral as does the person you refer. I sent my wife the referral link and she opened a Tembo isa also.After waiting a while for the reward payment I was told my wife had filled in the referral link incorrectly. She had typed in .comm instead of .com at the end of her email address. They say that invalidates the claim for a reward. We had invested £30000 between us and were very disappointed.After  making a complaint we got nowhere.Told rules are rules.So take care if in similar circumstances.

friolento

Particularly, take care when you type your email address 😎

masonic

I think this thread title should be changed to "take care entering personal details", and the subject is one I can relate to. There is someone living across the country from me who has a very similar email address to mine, and from time to time enters mine instead of his when signing up new online accounts. Periodically I get all sorts of weird and wonderful misdirected emails. He is fortunate that I am such an upstanding person, as someone with malicious intent could have a field day.

flaneurs_lobster

Jimboy88 said:

Hi.Opened Tembo isa recently.They have a reward scheme where you receive a payment for a referral as does the person you refer. I sent my wife the referral link and she opened a Tembo isa also.After waiting a while for the reward payment I was told my wife had filled in the referral link incorrectly. She had typed in .comm instead of .com at the end of her email address. They say that invalidates the claim for a reward. We had invested £30000 between us and were very disappointed.After  making a complaint we got nowhere.Told rules are rules.So take care if in similar circumstances.

Assume this is the rather irritating "Might be £100 but will probably be £10" scheme.

Their response is both disingenuous and ridiculous. Any half-arsed website allowing an email address to be entered should check it's formatted correctly including a valid top-level domain.

Get back to them and say that your £30k is getting moved out pronto unless they reinstate that referral.

I'd want a sum not un-adjacent to £100 for them wasting your time with this too.

friolento

I am sure they wouldn’t mind seeing the back of a customer who approaches them with such a request 

flaneurs_lobster

friolento said:

I am sure they wouldn’t mind seeing the back of a customer who approaches them with such a request 

You seriously think that such a request is unreasonable? 

After Tembo bouncing an entry because someone entered ".comm" rather than ".com"?

I know which party I think is being unreasonable.

exel1966

Jackanory !

masonic

flaneurs_lobster said:
After Tembo bouncing an entry because someone entered ".comm" rather than ".com"?

The referral link takes you to a page where you are asked to enter your own email. Upon submitting this you are warned (email address redacted):

(Image removed by Forum Team)

What they should be doing is sending a confirmation email with the next steps within that, so that the customer would be unable to proceed without it. Having just tested with a disposable email address, nothing is in fact sent to the email address that is entered.

Since there is blame on all sides, perhaps what is fair is for the OP and wife to get a fiver each. Or maybe £10 for the OP and nothing for the wife.

clairec666

flaneurs_lobster said:

friolento said:

I am sure they wouldn’t mind seeing the back of a customer who approaches them with such a request 

You seriously think that such a request is unreasonable? 

After Tembo bouncing an entry because someone entered ".comm" rather than ".com"?

I know which party I think is being unreasonable.

It was a silly mistake from the OP/wife and if it was me I would probably have accepted blame and tried to be more careful in future. I guess Tembo are well within their rights to deny them their reward, but am surprised that they don't just cough up to avoid any negative comments being spread round.

If on their application form they have a big warning notice, reminding people to double-check their details, and an alert if you've entered an unlikely domain (like .comm) then I would be more on their side.

friolento

flaneurs_lobster said:

friolento said:

I am sure they wouldn’t mind seeing the back of a customer who approaches them with such a request 

You seriously think that such a request is unreasonable? 
 

Yes I do. 

Put yourself into the shoes of the operative who receives the passive-agressive rant. Why would they want to cooperate?

flaneurs_lobster

friolento said:

flaneurs_lobster said:

friolento said:

I am sure they wouldn’t mind seeing the back of a customer who approaches them with such a request 

You seriously think that such a request is unreasonable? 
 

Yes I do. 

Put yourself into the shoes of the operative who receives the passive-agressive rant. Why would they want to cooperate?

It's not a rant, it's a business proposal. "You give me the bribe, I'll leave my money where it is".

They'd want to cooperate because their boss will ask "why did you let this punter pull £30k rather than letting them have £100?"