MSE News: Faulty smart meters to be tackled and automatic compensation paid for problems

Scot_39

T_O_G said:

MattMattMattUK said:

I do wonder how that would be dealt with when the issue is down to the DCC

This is an issue that doesn't look as though it will be covered by this compensation. I have a smart meter for both and electricity, Eon Next have never received readings for gas and they have intermittent problem receiving readings for electricity. Eon next have never been able to explain why I can see daily/monthly data for gas and electricity using the "Loop" app but they cant provide billing without manual readings from me. After some research I have determined that the meter is working but the problem is somewhere in the DCC "Data Communications Company" infrastructure.  I have read that the problem could be due to I had authorised only monthly reading with EON although the meter is obviously sending data more frequently.  Also I have read that they are partnering with various technology companies to delivery a major upgrade to the infrastructure. I have e-mailed DCC for an explanation to what are the problems although I would be surprised if I get an honest answer if at all. In conclusion the current Smart meter infrastructure is NOT fit for purpose and how Ed Millibrain thinks the energy companies can roll out 1/2 hourly variable tariffs is completely delusional.  Hopefully Martin Lewis will see this and take this up!   

You would have to have opted out of daily under old DAPF rules for them  to only access monthly frequency data.

But  if you have changed tariffs or signed upto one of their grid demand response services (money off electric if save at fixed times etc) since they might now not only have permission for daily - but even half hourly.

And they may have asked your permission recently for half hourly at least for their grid supplier side settlement purposes. (Distinct from use for your account billing etc)

I opted in to half hourly hoping their app would show it - as seen how useful it is a diagnostic for others here - it didnt only daily / monthly - maybe I'll try the app again after another few months.

But my bills are still meter peak / off peak register based - for which they use daily readings on billing data - and as on a SVT tariff - on the 1st every 3 months when Ofgem cap changes - to get the split correct.

I guess there may be an issue with monthly if say they are trying to bill you mid month - not sure but say if the meter month is actual calendar month (the ihd reported week and month are calander not rolling) they wouldn't have the exact measurements for billing date.

You could opt in to daily and see if it goes live / kick them after to try bill retrieval again.