Parking Eye CC Claim

Zilentzurfer

Hi all,

I’m looking for advice on a claim Parking Eye is pursuing against me for allegedly breaching their parking terms and conditions.

I parked in a car park managed by Parking Eye and made payment at the machine provided on-site. I used Google Wallet to make the payment, and at the time, everything appeared to go through. However, about a week later, the payment was unexpectedly refunded to me (I didn’t know the money had been refunded at the time).

I explained this to Parking Eye and provided proof from my bank that I attempted to pay at the time, but they’ve insisted that I breached the terms by not completing payment.

We’ve now exchanged pleadings, and one of Parking Eye’s key arguments is that the proof of payment I submitted shows the transaction was made to “Residual Properties Ltd” and not Parking Eye.

I’ve made payments at this same location before, and the receipts on my banking app have always shown “Residual Properties Ltd” as the payee without issue. This seems to be how the system is set up. The machine I used was branded and operated by Parking Eye.

I know the court will decide based on evidence, and I’m unsure how to counter this argument that payment to Residual Properties Ltd is somehow invalid. I paid at the machine provided by Parking Eye in good faith. I don't want to be penalised for something that was beyond my control.

Has anyone dealt with something similar? Is there a legal argument I can use to show I took all reasonable steps to comply with the parking terms?

Thanks in advance for your advice!

Gr1pr

What stage in the process are you at  ?

Are dcb legal involved   ?  Or only Parking Eye   ?

Zilentzurfer

JGr1pr said:

What stage in the process are you at  ?

Are dcb legal involved   ?  Or only Parking Eye   ?

Just PE. We have exchanged pleadings and have been through mediation, which was unsuccessful because of their unreasonable demands. The central thrust of their argument is that I made payment to an entity known as Residual Properties, which is not PE, but the payment was made onsite via a payment meter provided by PE. It has their branding on it and I have used it previously with no issues. 

Gr1pr

Have you received the letter of transfer to your local nominated civil court yet  ?  ( which court   ?  )

Keep a written record of all your transactions to that Residual Properties,  plus the failed transaction and refund etc

Get pictures of the signage on that site,  including the payment meter, especially if they are still the same as when the historic visits occurred 

Meaning gather your evidence ASAP,  ready for your future Witness statement plus Exhibits bundle 

Did PE claim £185 or £210  ?

Zilentzurfer

Gr1pr said:

Have you received the letter of transfer to your local nominated civil court yet  ?  ( which court   ?  ) - No, not yet. I am led to believe that will happen in matter of weeks.

Keep a written record of all your transactions to that Residual Properties,  plus the failed transaction and refund etc - Yes, I have those. I have been using the site for over a year and parking fees have always been charged in the name of Residual Properties, with no issues.

Get pictures of the signage on that site,  including the payment meter, especially if they are still the same as when the historic visits occurred - Yes, they are same when I last used the site. 

Meaning gather your evidence ASAP,  ready for your future Witness statement plus Exhibits bundle  - I had only attached a screenshot to my initial defence and WS. I assume I can amend (include more evidence per your suggestion) before the hearing?

Did PE claim £185 or £210  ? - £210

Gr1pr

OK, so you can add numerous pictures,  statements etc to your future, detailed, WS bundle,  plus a costs assessment document too  ( study other recent WS bundles etc on here for pointers  )

So yes, include your evidence to your local civil court and to parking eye at the WS deadline time,  bearing in mind it could be months away 

So Parking Eye added on the extra but spurious £25 as seen in other recent cases on here  ( probably not mentioned on their signs,  which is another good reason to get signage pictures   )

Coupon-mad

Can you replicate it by video?

Go back there, and using a second phone held by a passenger: firstly film the instructions and signs and then film yourself paying deliberately OVER the stated tariff by an extra penny (i.e. a unique sum like £1.01) on the app.

Then you can prove that the unique £1.01 transaction that you have on video, then genuinely comes out on your banking record as 'Residual Properties'.

Send that video link and app screenshot to PEye and robustly (...no please/thankyou nor 'kind regards') invite them to discontinue or you'll claim all your costs for their wholly unreasonable conduct AND you'll send your evidence to the MHCLG as part of your response to the current Public Consultation.

Responses are invited to the Consultation now:

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

Do it this month pleeease! We will discuss it on that thread next week if you want ideas.

Zilentzurfer

Hi all, I’ve just received case directions and need to serve the papers by next week. Does anyone have a link to some recent examples? Also, can PE be served by email? Thanks.

Gr1pr

Normally you can email your Witness Statement plus Exhibits bundle to the local court and to the lawyers or claimant,  so if its Parking Eye that are dealing with your case then use their litigation@ email address   ( or dcb legal info@ address if they are involved   ). A WS bundle is bespoke,  so no templates, just what others have done before you 

Keep your bundle to under 50 pages if emailing it to both parties 

There is WS guidance in the newbies sticky thread in announcements near the top of the forum by coupon mad,  in the second post  ( and study any recent or concluded cases on here over the last 2 years   ) I did tell you to study other cases and the newbies announcement 5 weeks ago

Pa , I suggest that you post one or two pictures of the case directions order,  with dates,  deadlines and instructions,  but no personal or private information,  to see what it says, because they usually give more time than a couple of weeks 

Zilentzurfer

Gr1pr said:

Normally you can email your Witness Statement plus Exhibits bundle to the local court and to the lawyers or claimant,  so if its Parking Eye that are dealing with your case then use their litigation@ email address   ( or dcb legal info@ address if they are involved   ). A WS bundle is bespoke,  so no templates, just what others have done before you 

Keep your bundle to under 50 pages if emailing it to both parties 

There is WS guidance in the newbies sticky thread in announcements near the top of the forum by coupon mad,  in the second post  ( and study any recent or concluded cases on here over the last 2 years   ) I did tell you to study other cases and the newbies announcement 5 weeks ago

Pa , I suggest that you post one ir two pictures of the case directions order,  with dates,  deadlines and instructions,  but no personal or private information,  to see what it says, because they usually give more time than a couple of weeks 

Grateful for your advice. I must admit I didn't expect things to proceed this fast. I will work on having my WS done tonight. I have photo and video evidence that when you pay at the meter, it is Residual Properties Ltd' that appears in the banking app.

Gr1pr

You will have to add your exhibits to the WS bundle,  so the videos need to be on a suitable durable medium, such as dvd or USB sticks,  so best phone the court on Monday to see what will be acceptable to them, and what to take to play the videos in court too

You will have to physically serve the dvds or USB sticks upon the claimant too, so Parking Eye,  so not by email 

So what was your plan on submitting the videos by the deadline listed on the court order   ?