Vodafone roaming in Europe. Included or not

Lesstattmontyalan

Frozen_up_north said:

Check your Vodafone app, doesn’t that give details?

Yes thats the problem the app doesn’t show I do have roaming or not but my contract seems to say I do 

Lesstattmontyalan

Just an update on this, I went into a Vodafone store today and they also agree I should have roaming included so have escalated it to a complaint. They believe I should know an outcome in the next few working days so I will update accordingly. Also, they said I shouldn’t have had to go into a store and it could’ve been sorted on the phone so they will speak to the agent who I spoke to on my initial call.