Equiniti cant find my shares from Abbey National

TheBanker

x44 said:

wmb194 said:

So you haven't received any cash to your bank account? Sending an email to say a dividend has been paid could just be a bulk mailing list that includes old shareholders. Or is it detailed? E.g., stating the number of shares and the total amount that you'll receive.

I receive emails from Equiniti Shareview at dividend payout time for a completely different holding.

They come from no-reply@email.equiniti.com

It is addressed to Dear Participant rather than me by name.

The email contains no info about my specific holding just that it has been paid and the rate/share that it has been paid at, and follows on to invite the recipient to login requiring your shareview username. date of birth and password to obtain the detailed dividend slip pdf

Try going though the Equinit shareview lost username ID proceedure

The first page requires your email address and date of birth - no idea what happens on the next page!

I don't have Santander shares any more, but I've just looked in my archive and found an example email from when I did. It also came from no-reply@email.equiniti.com and said...

Tax Voucher – May 2023 Santander Dividend Payment

Dear Shareholder

Online dividend information and Electronic Tax Voucher

I’m pleased to inform you that your account has been credited with the final dividend for the 2022 financial year.

The dividend was paid at £0.05246095 per share, less Spanish withholding tax. This dividend is for the shares held on your behalf in the Santander Nominee Service on 28 April 2023. The dividend rate of €0.0595 was converted using an exchange rate of €1 = £0.88169659.

Is this the same as the email you received @Canarymike9 ?

Canarymike9

wmb194 said:

Canarymike9 said:

Hi All

Hopefully I can get some advice... A million years ago I had an account with Abbey National and was allocated shares when it was bought out by Santander - stupidly I opted out of paper communication and forgot all about it...

having been recently made redundant I was going through my finances and at the same time got my regular email from Santander Sharepoint reporting that I had been paid my dividend on my share holding -

I called them to ask how I could see what I have and the answer was to log in with my shareholder number (which is on all paperwork comms but not emails!) -

needless to say I couldn't find any paperwork from many years ago and was advised to write to Equiniti with my address and contact details.

I did this and got a reply asking for more information... I sent every address I had (which was quite a few!) in the last 20 years plus copies of the emails sent referencing the dividend payments - again they have written back saying they cant find me under the details I sent...


I am at a loss as to what to do next - I am assuming they exist or I wouldn't get emails saying they do! What can I do to find this number as Equiniti are obviously putting the problem back to me and I have no further information I can give them!

HELP!

You've been receiving the dividend payments? There are no identifying reference numbers on the deposits to your bank account? E.g., there might be a reference number against the transaction on the bank statement.

The dividend is added to my share value and not sent to my bank so the only thing I have is their emails...

Canarymike9

TheBanker said:

Canarymike9 said:

Hi All

Hopefully I can get some advice... A million years ago I had an account with Abbey National and was allocated shares when it was bought out by Santander - stupidly I opted out of paper communication and forgot all about it... having been recently made redundant I was going through my finances and at the same time got my regular email from Santander Sharepoint reporting that I had been paid my dividend on my share holding - I called them to ask how I could see what I have and the answer was to log in with my shareholder number (which is on all paperwork comms but not emails!) - needless to say I couldn't find any paperwork from many years ago and was advised to write to Equiniti with my address and contact details. I did this and got a reply asking for more information... I sent every address I had (which was quite a few!) in the last 20 years plus copies of the emails sent referencing the dividend payments - again they have written back saying they cant find me under the details I sent...
I am at a loss as to what to do next - I am assuming they exist or I wouldn't get emails saying they do! What can I do to find this number as Equiniti are obviously putting the problem back to me and I have no further information I can give them!

HELP!

Customers were actually allocated shares in Abbey National plc when it de-mutualised in 1989. These shares were converted to Santander shares when Santander acquired Abbey in 2004. Or were you a customer of Alliance and Leicester which demutualised in 1997 and was acquired by Santander in 2008?

If you provided your email address at this point, I am surprised you did not also provide bank details for payment of the dividend. I believe Equiniti will send a the dividend by cheque where they don't hold bank details, but obviously this only works if they know your current address. Do you ever recall receiving dividend cheques?

Who is sending the emails about the dividends? You mention Santander Sharepoint, is this a typo? Because Sharepoint is a piece of Microsoft software. Equinitiy's online service for Santander shareholders is called Santander Shareview. 

Sorry yes it's Shareview! No dividend cheques as I believe it's being reinvested - they offer me an electronic tax voucher but I need to log on to see it and need the ID number to log on! Nothing is going into the bank account...

Canarymike9

FrugaiMacDugal said:

Are you still getting regular dividends?

They say so but noting in the bank and cant log on to see that account - I think they are being reinvested...

Canarymike9

wmb194 said:

Canarymike9 said:

FrugaiMacDugal said:

Are you still getting regular dividends?

Well according to the email they sent me... but the only way to find out is to log in and I need a shareholder number which they cant give me?

So you haven't received any cash to your bank account? Sending an email to say a dividend has been paid could just be a bulk mailing list that includes old shareholders. Or is it detailed? E.g., stating the number of shares and the total amount that you'll receive.

You're certain you didn't sell them? Usually the registrar can find people using their personal details.

The email states the value 'paid' per share and I can get an electronic Tax certificate but need to log on first and I need that magic number to log on... Nothing paid to my bank but I think its reinvested...

Canarymike9

x44 said:

wmb194 said:

So you haven't received any cash to your bank account? Sending an email to say a dividend has been paid could just be a bulk mailing list that includes old shareholders. Or is it detailed? E.g., stating the number of shares and the total amount that you'll receive.

I receive emails from Equiniti Shareview at dividend payout time for a completely different holding.

They come from no-reply@email.equiniti.com

It is addressed to Dear Participant rather than me by name.

The email contains no info about my specific holding just that it has been paid and the rate/share that it has been paid at, and follows on to invite the recipient to login requiring your shareview username. date of birth and password to obtain the detailed dividend slip pdf

Try going though the Equinit shareview lost username ID proceedure

The first page requires your email address and date of birth - no idea what happens on the next page!

It says we cant find you! so already done that part...

Canarymike9

TheBanker said:

x44 said:

wmb194 said:

So you haven't received any cash to your bank account? Sending an email to say a dividend has been paid could just be a bulk mailing list that includes old shareholders. Or is it detailed? E.g., stating the number of shares and the total amount that you'll receive.

I receive emails from Equiniti Shareview at dividend payout time for a completely different holding.

They come from no-reply@email.equiniti.com

It is addressed to Dear Participant rather than me by name.

The email contains no info about my specific holding just that it has been paid and the rate/share that it has been paid at, and follows on to invite the recipient to login requiring your shareview username. date of birth and password to obtain the detailed dividend slip pdf

Try going though the Equinit shareview lost username ID proceedure

The first page requires your email address and date of birth - no idea what happens on the next page!

I don't have Santander shares any more, but I've just looked in my archive and found an example email from when I did. It also came from no-reply@email.equiniti.com and said...

Tax Voucher – May 2023 Santander Dividend Payment

Dear Shareholder

Online dividend information and Electronic Tax Voucher

I’m pleased to inform you that your account has been credited with the final dividend for the 2022 financial year.

The dividend was paid at £0.05246095 per share, less Spanish withholding tax. This dividend is for the shares held on your behalf in the Santander Nominee Service on 28 April 2023. The dividend rate of €0.0595 was converted using an exchange rate of €1 = £0.88169659.

Is this the same as the email you received @Canarymike9 ?

Yes exactly the same...

eskbanker

Canarymike9 said:

x44 said:

Try going though the Equinit shareview lost username ID proceedure

The first page requires your email address and date of birth - no idea what happens on the next page!

It says we cant find you! so already done that part...

Did you ever actually have online account access or had you just nominated for email delivery of correspondence and statements?

One other option you might need to resort to is to submit a Subject Access Request, there'll be details within their privacy policy....

20122013

OP - I have posted a template for making a Subject Access Request and Equiniti's contact details in earlier post.

Canarymike9

20122013 said:

OP - I have posted a template for making a Subject Access Request and Equiniti's contact details in earlier post.

I cant see a template and contact on this thread? can you post again please? 🙏